Warranty Fight
Thread Starter
Junior Member
Joined: May 2012
Posts: 16
Likes: 0
CLK 500 Cabriolet
Warranty Fight
All, I have attached some pictures representing some issues I am having with my car. My ride has only 35k on it and I was 3k miles short of my schedule B service but I had only had the car for 7k and it sounded like I had a lifter issue which is covered under warranty anyways.
Sure enough I was right with the hydrollic lifter issue, but while in there, my mechanic found so much more. I had build up in the oil injector ports that was clogging up the proper flow of oil and that had cause my cams to start to scar.
Through this process the warranty was covering everything. New parts for the lifter etc but when they saw this, and found out that to replace the cam, lifter, everything, MB only sells the entire head which for both sides was $3400 each. They declined the new parts and wanted to add used or salvaged parts which I denied.
With everything out the door, the bill (if I was paying it, would exceed 12k) is too much and the company did not want to cover.
The two options I have at this moment are which they are happy to do:
Stay on course and finish the work using mostly new parts but the heads would be used salvaged parts. OR...
Get a replacement engine.
The replacement engine comes complete and has a total of (1) mile one it. Not 100k or even 10k, but 1 mile. Its basically a new engine.
I dont know but this second option sounds better to me but I wanted to hear from this community on what you would do. If the second option is chosen, I cannot install a new dash cause that would reset the miles and thats illegal cause it does not represent the amount of miles on the car, but the engine itself.
Please help. Thanks everyone.
Sure enough I was right with the hydrollic lifter issue, but while in there, my mechanic found so much more. I had build up in the oil injector ports that was clogging up the proper flow of oil and that had cause my cams to start to scar.
Through this process the warranty was covering everything. New parts for the lifter etc but when they saw this, and found out that to replace the cam, lifter, everything, MB only sells the entire head which for both sides was $3400 each. They declined the new parts and wanted to add used or salvaged parts which I denied.
With everything out the door, the bill (if I was paying it, would exceed 12k) is too much and the company did not want to cover.
The two options I have at this moment are which they are happy to do:
Stay on course and finish the work using mostly new parts but the heads would be used salvaged parts. OR...
Get a replacement engine.
The replacement engine comes complete and has a total of (1) mile one it. Not 100k or even 10k, but 1 mile. Its basically a new engine.
I dont know but this second option sounds better to me but I wanted to hear from this community on what you would do. If the second option is chosen, I cannot install a new dash cause that would reset the miles and thats illegal cause it does not represent the amount of miles on the car, but the engine itself.
Please help. Thanks everyone.
MBworld Guru
Joined: Dec 2009
Posts: 10,782
Likes: 1,011
NO LONGER ACTIVE
I agree with Mike - take the new engine. Not only does this leave less for the dealer to do (i.e. screw up), it gives you a brand new engine so any potential problems with your engine in regards to abnormal wear, leaks, etc. will not be a problem. As for the mileage, yes, the odometer should read the overall mileage of the vehicle, not the engine. Remember, there are a lot more parts to wear besides the engine itself - brakes, exhaust parts, transmission, electronics, etc.
