Question about customer satisfaction
08-29-2003, 09:26 PM
#1
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Thread Starter
Question about customer satisfaction
I've owned a 2001 CLK320A a bit over 2 years now,,,,and have never been called by the dealer and/or MB/NA after delibery and or service.
My prior car was a BMW and both frquently called (e.g. after purchase, sevice visits).
Is this normal...or the reason that MB customer satisifaction has fallen lower than Ford (i.e. J.D. Power surrvey)?
My prior car was a BMW and both frquently called (e.g. after purchase, sevice visits).
Is this normal...or the reason that MB customer satisifaction has fallen lower than Ford (i.e. J.D. Power surrvey)?
