JLee81

Ok. Here is the deal..

1. Carlsson
I have been waiting so far for 14+ weeks to get my Carlsson parts. Guess what. They didn't even ship them yet. If they told me it would take this long

I would have ordered through air freight and get over with it. The thing is.. they are not going to ship them until January.

I had to order them through WheelBoutique because Carlsson USA can't take AMEX. What a load of ****. And WheelBoutique is so not professional.. they don't return calls, just don't go there. I have to put a dispute with my credit cards' companies to get my deposit back if he doesn't call me back by the end of the day.

I am so pissed off. These people are so not professional.. Seriously, if you really really want Carlsson parts, go somewhere else, who can ship directly from germany to you. Do not deal with these liars. If you want to suffer like me? Go ahead... Just don't be on the waitlist.. it will never come...

2. Green Filter
These people said the product will arrive within a week. BS. now I call him he say he doesn't know blaiming everything about the container. Don't order this from the states. Can't deal with these people now.

Why aren't they honest about when it's coming and when it's not?
what do you guys think?

BrabusClK04

I Feel your pain. Dont worry, im in the same boat, except, I havent had my car for the past 3 months. Its been in the shop all this time.

billybenz

Just To Be The Devils Advocate I Have Dealt With Carlsson On Three Different Occasions And They Were Awesome I Was Impressed With Them Sorry To Hear About You Experience

Harris

There must be a reason why you never order anything from me. And I dont want to know why. Here is my take: it is a learning curve for anyone who wants to modify his car. Especially the parts that you ordered (such as the RS kit) were so new. Only a handful of vendors in NA have their own way to import some of the Carlsson stuff. Most vendors are ordering from Carlsson USA also. If everyone can just go straight to Germany and order everything there, there is no need to have Brabus NA or Carlsson USA. When going direct, have you ever thought of all the hassles that you have to go through? Need to find a friend (hook up), he might need to find another friend, then he has to get the right part, wait for the part to become available, find a shipping company and air freight it over. In the end, after all the shipping, taxes and duties, it will cost as much (if not more) than what you will be paying in NA. Is it worth all the troubles?

My little advise to you: it is not as easy as you thought. There are MANY things that are beyond anyone's control. It is a very competitive industry and modifying a Mercedes is a totally different ball game than modifying a Civic. There is no one company that can afford to stock up all the parts and let you walk in to pick and choose. If you want some special parts, be expected to wait for 2-3 months, thats very normal.

AznxKCBoy

hey Jlee who did you deal with at wheelsboutique? I ordered the carlsson rs sport suspension coilovers and i ended up cancelling them cuz they kept saying BS as well. I waited for 2 months, and I just cancelled them a week ago.

JLee81

Ben at extension 201..

JLee81

Harris. It's not as difficult if I chose the other route. There is a company in germany that exports AMG manufaktur's products including LSD and and they can buy pretty much anything within the area. Well. U are definitely a big catch because u are here and people can feel secure.

JLee81

It's good to hear that some here actually has a positive view of Carlsson USA. They will be awesome if they have stuff in stock. But if not, one has to wait until the container is full of stuff. That took me more than 3 months.

Ok, here is the summary.
I bought my wheels from WB and I thought they gave me a incredible deal. and the waiting wasn't bad at all since they are wheel retailer. Then I called him to ask if he could get me the carlsson kit because he told me that he has a good relationship with Carlsson and it's right down the road. Fine so I decided to deposit $1000 for the RS rear bumper and Quad muffler. and I asked them about the wing. The wing doesn't have a price because they are not being released in the states until next year.

Then I heard from AMG club site that they made a US version. His name is Marc Phillips from Carlsson Gmbh. So I decided to place an order. Carlsson USA gave me a ridiculous price of 1700 which was 1280 last time I quoted them. The price went up within one week. They told me that they could get it for me and I would be the first one in the states.
So I called WB and made another deposit of $800 for the wing. Then here we go.. waiting for 8 weeks.
I started to phone them and they were like.."um.. it's coming.. Well we have a container coming and I see some stuff for WB customers." Then "well.. they couldn't complete the wing because of US lisence plate size"=> Then why did someone in Carlsson Gmbh say that it is produced? Then I called Germany to talk about this matter. Then they were like "it will be done by november." So

I asked them to ship the rest as soon as possible. Then October passes.
Now I was so curious about what is the truth about the whole thing. So I started to compare what's true or not by calling Germany and USA. CUSA would say it's in the container(for 15weeks?) and CGermany would say "We didn't ship it yet."

See where it goes? I was so mad it was not even funny. I could not go to sleep without knowing where my money is being spent. Then Recently, they went to Sema Show and had a wing displayed there. So I called CUSA and they said that they would like to sell it to me so that I can customize it to fit my lisence plate. Cool.. It's been more than a week, and I think that the wing is so heavy that it will take about a month for them to get it!

So then I called Germany and the US sales manager told me that Carlsson USA should keep it for other display purpose. What a messed up company.

Then I called today again and the export department manager told me that they actually have everything in stock. They even have several wings in stock(German Version).

Then I called WB and tried to talk to Ben and he does not pick up my phone.
So I called my credit card companies and filed WB. And that's the end of story.

Don't you guys ever go there to get a crappy CS like this. Carlsson USA is very good at lying about the status too. I am so disappointed at Carlsson in general. No wonder why tirerack dropped the distributorship.

AznxKCBoy

JLee, omg i am in the same situation as you lol. I bought my wheels from WB as well from Ben, and I also got an incredible price as well. I asked Ben if he could give me a deal on the carlsson rs sport suspensions coilovers for my car. He said he has a friend who works in Carlsson USA right down the street. He said they had 3 sets of coilovers in stock..so I bought it. A month passed and I received my wheels but didnt get the coilovers so I called Ben and he said they had attached the coilovers with one of the boxes on my wheels. I looked at the boxes and there were no signs of boxes attached. I call him again next day and they said UPS lost it and that he is getting another set. Over the next 2 months I keep calling him about the coilovers and here are some of his excuses
1) the container is arriving in the bay area and I already gave the bay area people your address so they can get it shipped to you faster.
2) the container is not here yet, in a couple of weeks it should be here
3) the container is going to arrive in florida in the next few days
4) the container is here but it needs to go through customs
5) the shipment is still in customs (after about 2 weeks)
6) Carlsson USA said they shipped it out already and I am trying to get you the tracking number. (never got the tracking number after about 2 weeks of calling him)
7) The whole Carlsson USA went to the SEMA show and wont be here for a week. (i thought, ya rite, Carlsson USA cant all just leave for a show)
8) Carlsson USA still isnt here cuz of the SEMA show (that was after a whole week being at the SEMA show, if they were actually there)

OK enough said..i was pissed and cancelled the order. Now waiting for my credit card bill to come to see if they actually gave me a refund.

reserved

Ordered my Carlsson exhaust through Harris - no delays, no hassles, no problems!!!!!!!
There may be a lesson to be learned here!!!!

x-tian-230k

ORder thru harris..NO bull shiet NO hassel! DUDE is legit..!

JLee81

I wanted to sue WB for this kind of behavior. No joke. I remember him talking about coilovers but I had pss9 by then. We should post somthing about it so that people don't go through the same BS.

Chappy

Details, man...details!!

Website or contact info please

JLee81

Wheel Boutique is not willing to return my money. Again Do not go there.
No deposit what so ever. i lost $1000 for nothing.

AznxKCBoy

wat do you mean they arent willing to return your money? You didnt get the product. Who at wheelsboutique said they wont return your money?

Kev04C320

Can't you dispute the charge with the credit card company and let them deal with the merchant?

JLee81

I put a dispute on my Amex for $800 deposit for the RS wing but I didn't put a claim on my visa for $1000 deposit i did for the RS body kit and exhaust.
Ben of course. What a.. I don't even want to deal with them. They really should go out of business.

Kev04C320

Some times they are also bound by the hollow promises of Carlsson USA. I personally had a hard time dealing with Carlsson USA directly as well.

x-tian-230k

Yo jayson, why loose a 1000 dollars. Just put a dispute in on visa. They will re-emburse you with the money and they will deal with the merchant.

AznxKCBoy

ya put a dispute, i kept calling in wheelsboutique to get a refund, after like a month now..i finally got in touch with accounting, his name is carlos, not sure if he is the manager but he faxed me a confirmation that i got my refund.

BlackC230Coupe

I have delt with wheelsboutique before and there great.

JLee81

for wheels yes. for any other things they claim that they can get? BS