jrcart

For anyone that is following this thread, I just recieved all the info on shipping my wheels back to Dymag along with their Fed Ex acct #. This is a very good sign and I am very please with the way they have handled this issue thus far with literally no questions asked.

I love the looks and performance of these wheels, I would recomend them to everyone, but the their customer service appears to be second to none. We all know what it can be like dealing with some companies that produce high performance parts for cars, sometimes it's like pulling teeth to get them to replace or repair their product if it is faulty. This is very refreshing to know there are companies that stand behind their product and not behind excuses.

fickleone

Their service may be great, but it seems as these wheels are not yet ready for "prime time"

It seems to be a case of letting the Customers pay for the R&D. I know of others who have had "finish" problems with these wheels as well, and had to have them replaced. Who needs that hassle. In the automotive "performance" world sometimes there is no substitute for OEM and the rigorous testing that is required.

Finish is one thing, if the wheel "might" not be able to take the torque, that is a whole other level of concern.

Based upon what I read here, and the potential implications, I wouldn't dare put (or keep) those wheels on my car.

Acez

keep the updates coming.

ThisFlyGuy

so did you ship them that one wheel or both rear wheels (for further inspection)?

MB_Forever

Glad to see them stepping up and honoring their product Jim, please keep us updated

jrcart

They asked for me to ship all 4 wheels back to them.

SeeKlasse

theyre probably going to hook you up pretty good. i love good customer support

good quality support stems from the manufacturer's proper foresight to both avoid any incidents, and keep a customer. everyone wins

JamE55

Did they tell you what their turn around time is for fixing the issue? Hopefully it's not going to take a month.

jrcart

I have been wondering the very same thing... I'll keep you guys posted

MACHC5

There maybe a line forming to the right for the replacement wheels.

Callaway has be using the same wheel for awhile now on their new C6 Corvettes. And Callaway buys more wheels then anyone person.

Jim, Next time, maybe ask if it has affected any C6 Callaway Cars

Acez

or koenigsegg

JDB

Or Mosler . . .



JDB

otoupalik

Just an FYI, I have had a set on a BMW race car (3400lbs) running SLICKS (so more grip and force transferred to the wheels) for 2+ years with not one failure.

As in many manufacturing companies, there has been a problem identified with recent production wheels. This does not apply to all wheels. Realize Dymag has been in business for a VERY long time, this is not a new company or a new product.

They are doing everything they can and should do to remedy the problem. They are repairing the existing wheels with problems for any customer as a stop-gap while they are manufacturing new replacements.

It is an unfortunate situation, but you can best judge the character of a company in a bad situation, and I am very pleased with the reply so far.

thanks
brad

MACHC5

Jim,

They replaced your car with the new kid in town...

Jim

otoupalik

Not true, Jim's is still my favorite, I just don't have any studio shots that are good for a signature image.

LZH

Well....black does look better in the white background

otoupalik

and I cannot use the same pic that Jim uses - that is about the best one I had of his car for a signature (long and short).

thanks
brad

jrcart

Brad, that black Black Series in your sig is SICK! Very well done, wheels look great. What other mods are done to it? Whos's car is it?

otoupalik

Thanks Jim. It is a clone of yours as far as mods go basically (except no Dymags). This is a Vegas car, so you will most likely see it at some point on one of your trips!

thanks again,
Brad

ScottW911

Hey! I was there. Carmel, CA. August 16th & 17th, 2008. The crowd around this car was about as big as the crowd around the Carrera GT that was sitting out on Ocean Ave. all weekend long.

Sorry, back to the subject at hand....

moebiusone

costing an estimated $8000 - $12000 per piece, for the carbon fiber weds sports

http://wheelsweekly.blogspot.com/200...eds-sport.html

enjoy, sticking to dymag

jrcart

I saw these Weds a few months ago, another member brought them to my attention and I was seriously considering a set, however after seeing how well Dymag responded to and handled my wheel issue I would be foolish to stray awayfrom them as a customer, I don't know of too many performance aftermarket companies that would stand behind their product, basically with no questions asked like Dymag did in this situation. I have been driving and modding cars since I was 17 years old, I had more trouble trying to return a defective $200.00 MSD ignition box than this $10,000 set of wheels. Like I stated before, this says tons about them as a company and their even more about their product.

Great looking wheels
Great performance
Great customer service

What more could you ask for?

vizionclk430

Dymag is still building the barrels

http://jalopnik.com/5086902/hre-crea...iber-wheel-set

jrcart

Nice find, Dymag/HRE joint venture. A little nicer looking than my Dymag IMO, however that hub appears to be aluminum not magnisium and 21 pounds....ouch, my 19" rears weigh about 16 pounds a peice, thats about 30% weight savings, even more evidence that the centers are not magnisium......I'll take the lighter ones all day.

otoupalik

The HRE partnership will open up a lot of potential customers who do not like the 9-spoke design. For some cars, that design does not work great.

However, on th BS, I think the look is very DTM and fits the car perfect, so might as well have your cake (CF) and eat it too (lighter weight).

FYI, we will offer both the original Dymag and the HRE CF Wheel (with dymag barrels). Anyone who is interested please inquire as there are long lead times right now for both. The HRE will be available early Jan 09, but placing orders now can help to secure early delivery.

thanks
Brad