chiphomme

I do it myself. Though I just brought my Cayenne GTS to have a minor warranty issue corrected (seatbelt locked up and needed to be replaced) and they "washed" it after the repair. It looked like they took a freakin brillo pad to my truck. Never again. I would think a dealership that sold Audi, Mercedes, and Porsche would know how to wash a car. Apparently not. I guess experience is the best teacher.
I had the CLK63 Black in because a speaker was rattling. I told them to not wash it.

MBZFAN55

I stumbled across this site today with one of the most incredible "detailing" jobs I have ever seen. One gorgeous car !

http://www.autopia.org/forum/pro-det...ail-werkz.html

mdre55amg

I just got my car back from the dealer and the SAME friggin' thing-even though I specifically told them NOT to wash it. I went to put my briefcase in the trunk and what did I see? Scratches on the bumper and the trunk! I IMMEDIATELY asked for the Service Manager but he wasn't in. The General Manager ended up taking a look at the damage. He told me he would set up a time for me to bring it back in for his detail guy to take care of it. His explanation was "maybe the car wash guy's towel picked up a rock or something and scratched it. The paint on these cars is so soft and easy to scratch." Do I even trust his detail guy or do I just take it to the lady who has been detailing all of my cars for the past 10 years?

AMGfan

Make them pay for your detail person to do the job. I had the same issue when I got my car back from my tuning house. They used a detail guy that didn't know what he was doing and I had to have my detail guy wet sand my rear deck and front hood, then hit it with Menzerna 3 step process...now its perfect.

mdre55amg

Good call! Why be inconvenienced twice knowing that I will end up having to take it to my detail person anyway?.?. She's a lady in her mid-to-late forties and she is the best detailer I've ever had. She's very meticulous and I would only trust her with my car. Why can't any MB dealer ever get this car wash thing right? They hire some kid who doesn't know a thing about car washing/detailing except that he washes his own car or parents' car with Dawn dish detergent and in the direct sunlight!!!