Sorry but I did not read the "fender bender" part of your post.
2007 CLS replacement parts unavailable.
Thread Starter
Almost a Member!
Joined: Oct 2006
Posts: 55
Likes: 0
2007 CLS replacement parts unavailable.
Hello all.
I hope this post finds you well.
Back in October I was in a fender bender in my new 2007 CLS 550. The car has been in the shop ever since.
Originally it was towed to Mercedes-Benz of Oakland. They sent it to Brooks Motor Cars which is the factory certified body repair shop.
The car has languished there now for 3 months. First the knee airbag was unavialable from MB. It finally arrived Feb 23. Unfortunately the airbag did not include the cover which is back ordered for two MORE months.
Then today they tell me the seatbelt buckles are also not available from MB. This is rediculous. I've been making car payments for three months on a car sitting in the shop.
I've sent an email to MB corporate. Does anyone have any contacts they can give me to get this resoloved?
Thank you for reading this post.
EmergencyDpt.
I hope this post finds you well.
Back in October I was in a fender bender in my new 2007 CLS 550. The car has been in the shop ever since.
Originally it was towed to Mercedes-Benz of Oakland. They sent it to Brooks Motor Cars which is the factory certified body repair shop.
The car has languished there now for 3 months. First the knee airbag was unavialable from MB. It finally arrived Feb 23. Unfortunately the airbag did not include the cover which is back ordered for two MORE months.
Then today they tell me the seatbelt buckles are also not available from MB. This is rediculous. I've been making car payments for three months on a car sitting in the shop.
I've sent an email to MB corporate. Does anyone have any contacts they can give me to get this resoloved?
Thank you for reading this post.
EmergencyDpt.
Trending Topics
MBWorld Fanatic!
Joined: Sep 2005
Posts: 1,358
Likes: 40
From: Pinehurst, NC
2022 AMG SL 63. 2021 APR stage 1 Audi SQ7.
Legal action....
Have you thought about talking to an attorney?
It seems that there should be some obligation on the part of MB to have replacement parts for its new cars.
It seems that there should be some obligation on the part of MB to have replacement parts for its new cars.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Almost a Member!
Joined: Oct 2006
Posts: 55
Likes: 0
Good Idea.
I hate to resort to that, however. Not a fan of lawyers. You'd think they would just do what it takes to satisfy a customer. I do it every day in the ER.
Today I got an estimated release date on the air bag cover. 3-22. Once it's released, my dealer can order it, once it's ordered, they will process the request, once the request is processed my dealer can request expidited shipping.
I hate to resort to that, however. Not a fan of lawyers. You'd think they would just do what it takes to satisfy a customer. I do it every day in the ER.
Today I got an estimated release date on the air bag cover. 3-22. Once it's released, my dealer can order it, once it's ordered, they will process the request, once the request is processed my dealer can request expidited shipping.
Member
Joined: Oct 2006
Posts: 109
Likes: 4
From: SF Peninsula
‘17 Carrera GTS, ‘16 E63 Estate, 1965 Shelby Cobra and a few more
Have you called other dealers to determine parts availability? I don't know your dealer, but across the Bay is Autobahn and I have had only one bad experience with them (my personal information was hacked out of their computer and I need to lock down my credit).
Their service dept is exceptional.
BTW, their body shop is in Belmont, it's called EuroTech. You might give them a call as well.
Their service dept is exceptional.
BTW, their body shop is in Belmont, it's called EuroTech. You might give them a call as well.
