Service lesson for the day...
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,764
Likes: 9
From: Blasting off!
CLS63 Designo Edition, Hyundai Genesis 3.8 , Veloster Turbo, CLS500(Sold), E320 (SMOKED) R500 (Sold)
Service lesson for the day...
Okay, here goes:
I went over to a MB dealer close by me Mercedes South, they sent coupons for services, etc. I was able to use the coupon for my Service A ($169) and Brake Flush ($224, SBC). Okay, cool those services were done. I asked about getting the transmission service done, and I am quoted $550. Red flag, I called two other dealers, Buckhead Mercedes and RBM Sandy Springs: $291. Same service exactly, but over $200 difference. Mercedes South refused to come down, tells me they have $300 tied up in parts on the transmission service. HUGE red flag:
Tran filter: $35
Seal: $15
MB 722 Fluid: $120-$130
So, we have approx. $160-170 in parts. $300 in parts? So labor is $380? Right...
I say no to the SA, head over to other dealer and the transmission service is being wrapped up now, $291. Moral of the day, and how I live, do the research and shop around. I kind of felt bad for all the folks being screwed at that dealership. Apparently, after talking with a few people they realize the overcharge as well..
I went over to a MB dealer close by me Mercedes South, they sent coupons for services, etc. I was able to use the coupon for my Service A ($169) and Brake Flush ($224, SBC). Okay, cool those services were done. I asked about getting the transmission service done, and I am quoted $550. Red flag, I called two other dealers, Buckhead Mercedes and RBM Sandy Springs: $291. Same service exactly, but over $200 difference. Mercedes South refused to come down, tells me they have $300 tied up in parts on the transmission service. HUGE red flag:
Tran filter: $35
Seal: $15
MB 722 Fluid: $120-$130
So, we have approx. $160-170 in parts. $300 in parts? So labor is $380? Right...
I say no to the SA, head over to other dealer and the transmission service is being wrapped up now, $291. Moral of the day, and how I live, do the research and shop around. I kind of felt bad for all the folks being screwed at that dealership. Apparently, after talking with a few people they realize the overcharge as well..
Last edited by bigben320e; Feb 21, 2011 at 02:48 PM.
Junior Member
Joined: Sep 2009
Posts: 59
Likes: 4
From: Newport Beach, CA
2007 CLS550
You also got hosed on the brake flush. My Newport Beach, CA Mercedes Dealer (Fletcher Jones) only charges $116 for a brake flush with SBC. You paid almost double.
I hope you got a car wash, cup of coffee, bottle of water and shuttle ride at least.
I hope you got a car wash, cup of coffee, bottle of water and shuttle ride at least.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,764
Likes: 9
From: Blasting off!
CLS63 Designo Edition, Hyundai Genesis 3.8 , Veloster Turbo, CLS500(Sold), E320 (SMOKED) R500 (Sold)
The only thing I would those jerk-offs at Mercedes South do is the service A/B when they send coupons. Outside of that, RBM, and Buckhead Mercedes are they only two places I would recommend anyone in Atlanta to go to. Oh, and two good indy shops.
BTW- I am putting Mercedes South on blast by the way. Facebook, twitter, etc.
Super Member
Joined: Jun 2005
Posts: 539
Likes: 5
From: Planet Earth
2006 CLS500 - Iridium Silver w/ AMG Sportline
When it's out of warranty: reputable independent MB specialist. Those big, beautiful dealerships with complimentary shuttle service, free wifi, refreshments, leather chairs, marble floors and lots of staff aren't free. 
