Service....they are sending a loaner to me and taking my car in!
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Joined: Apr 2020
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2017 AMG GT
Service....they are sending a loaner to me and taking my car in!
Just want to applaud MB of Catonsville MD. I called today bc they owe me a key fob and also to let the service advisor know about the pop and creaking in the suspension (17 CPO) I live over an hour away and they are sending a loaner vehicle and taking my GT in without me having to step foot in the dealership. I thought this was awesome and very professional. I just hope the driver is responsible and drives my GT with care. Also what do they do to disinfect the cabin before returning it to me? I rather not have any grease grime or overspray cleaners. I already keep my car immaculate. Wasn’t sure if what they use could potentially fade the dash or leather materials.
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Joined: Mar 2002
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From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
Just want to applaud MB of Catonsville MD. I called today bc they owe me a key fob and also to let the service advisor know about the pop and creaking in the suspension (17 CPO) I live over an hour away and they are sending a loaner vehicle and taking my GT in without me having to step foot in the dealership. I thought this was awesome and very professional. I just hope the driver is responsible and drives my GT with care. Also what do they do to disinfect the cabin before returning it to me? I rather not have any grease grime or overspray cleaners. I already keep my car immaculate. Wasn’t sure if what they use could potentially fade the dash or leather materials.
I would not be very comfortable handing the keys of my 850HP car to some grasshopper hiker who just started working for them.
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2017 AMG GT
My dealer (Knauz) offers the same service however no one is allowed to drive the car, instead they send the loaner on a flatbed and transport my car the same way.
I would not be very comfortable handing the keys of my 850HP car to some grasshopper hiker who just started working for them.
I would not be very comfortable handing the keys of my 850HP car to some grasshopper hiker who just started working for them.
then again, I feel as if I ask for these demands, they tend to target you with negativity a bit more. So I trust they want my continued business and be professional.
I’ll hand him some cash and tell him I appreciate it. Hope that goes a long way rather then demanding him to drive responsible. Kinda makes him or her feel lower class.
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From: Florida
18 AMG GTC and 22 F150 Limited. Past owner 16 Maybach, 17 Brabus Smartcar, 06 Ford E150, and 22 G70
I do the service on my cars myself......But have had a few warranty repairs and loner cars for these. I find the E class a decent car, the C class a car that makes me ask why I would pay 40 something for this car with plastic seats when I can get a Honda Accord for 30 something with leather seats. Finally the last loner I got was a GLA. That car was horrid, the dual clutch trans was wierd along with an engine with bad turbo lag, then the ride was rough and the car was noisy.
The only loner I got from Mercedes that was really agreeable was the E Class.
The only loner I got from Mercedes that was really agreeable was the E Class.
Thread Starter
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Joined: Apr 2020
Posts: 94
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2017 AMG GT
I do the service on my cars myself......But have had a few warranty repairs and loner cars for these. I find the E class a decent car, the C class a car that makes me ask why I would pay 40 something for this car with plastic seats when I can get a Honda Accord for 30 something with leather seats. Finally the last loner I got was a GLA. That car was horrid, the dual clutch trans was wierd along with an engine with bad turbo lag, then the ride was rough and the car was noisy.
The only loner I got from Mercedes that was really agreeable was the E Class.
The only loner I got from Mercedes that was really agreeable was the E Class.
MBWorld Fanatic!
Joined: Mar 2002
Posts: 2,934
Likes: 387
From: Kenilworth, il usa
GT63S ePerformance 4dr, '25 Bentayga Black Ed.(wife), Wrangler and 250 MLB(kids)
I do the service on my cars myself......But have had a few warranty repairs and loner cars for these. I find the E class a decent car, the C class a car that makes me ask why I would pay 40 something for this car with plastic seats when I can get a Honda Accord for 30 something with leather seats. Finally the last loner I got was a GLA. That car was horrid, the dual clutch trans was wierd along with an engine with bad turbo lag, then the ride was rough and the car was noisy.
The only loner I got from Mercedes that was really agreeable was the E Class.
The only loner I got from Mercedes that was really agreeable was the E Class.
My dealer has about half a dozen of S-Class loaners that are provided to all Maybach, S63 and S65 owners.
Last edited by absent; May 21, 2020 at 07:50 AM.
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From: PA
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i def understand. I regret having my brand new Z06 first oil change and the tech drove up on a curb damaging the front splitter....
then again, I feel as if I ask for these demands, they tend to target you with negativity a bit more. So I trust they want my continued business and be professional.
I’ll hand him some cash and tell him I appreciate it. Hope that goes a long way rather then demanding him to drive responsible. Kinda makes him or her feel lower class.
then again, I feel as if I ask for these demands, they tend to target you with negativity a bit more. So I trust they want my continued business and be professional.
I’ll hand him some cash and tell him I appreciate it. Hope that goes a long way rather then demanding him to drive responsible. Kinda makes him or her feel lower class.
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Thread Starter
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Joined: Apr 2020
Posts: 94
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2017 AMG GT
I'm shocked your dealer does not treat you differently then CLA owner.(actually treatment should be the same but loaners should reflect and appreciate your much larger financial factor)
My dealer has about half a dozen of S-Class loaners that are provided to all Maybach, S63 and S65 owners.
My dealer has about half a dozen of S-Class loaners that are provided to all Maybach, S63 and S65 owners.
MBWorld Fanatic!
Joined: Mar 2018
Posts: 1,073
Likes: 596
From: Florida
18 AMG GTC and 22 F150 Limited. Past owner 16 Maybach, 17 Brabus Smartcar, 06 Ford E150, and 22 G70
I agree with the loner thing. I have the GTC and a Maybach and when under warranty for minor items the loner cars I got were as described. The only one I felt was worth the money you pay for is the E class and even that had plastic seats.......The rest of the loners I would rather buy a Honda Accord for same price or less money.
Katie
Katie
Last edited by Katie22; May 21, 2020 at 09:58 AM.
Thread Starter
Member
Joined: Apr 2020
Posts: 94
Likes: 22
2017 AMG GT
I agree with the loner thing. I have the GTC and a Maybach and when under warranty for minor items the loner cars I got were as described. The only one I felt was worth the money you pay for is the E class and even that had plastic seats.......The rest of the loners I would rather buy a Honda Accord for same price or less money.
Katie
Katie
