MB E350 bluetec 2012 65K mileage.

I think I need diesel technician because 2 other normal repair shops failed to fix it.


While I was driving E350 bluetec, it suddenly stopped on highway. I towed it to my usual local repair shop.


They don't know the diesel sedan car.

First, 1st shop guy told me it maybe "high pressure pump problem and he replaced it but not working and then he told me some sensor problems combined then finally told me the engine is totally damaged because the timing chains under the engine had problem and it caused engine failure... he recommend me to change engines for 13K or scrap car. He charged me $700 for diagnose and etc.

Then I towed it to drop off another repair shop for 2nd opinion. First, 2nd shop guy told me DEF fluid problem but I filled it up only 2 month ago and the fluid is in the tank, then he told me glow plug problem but even after replace the glow plug & cam shaft sensor still no changes and finally told me to tow it to MB dealer service center which may have a diesel specialist, which means they acknowledge they don't know diesel sedan car at all.

1st repair shop charge me $700 for nothing (diagnose fee?)
2nd repair shop charge me $930 for replacing glow plug & camshaft sensor...

What do you think?

Do I have to pay all the charges above?

Do I need to drop it off at MB dealershop service center as 2nd shop guys told?

I'm really frustrated....

Any comments from you will cheer me up. Thank you.


Jin.

Where do you live? I want to make sure I stay far away from that area in case my MB brakes down. Yes, take it to a qualified MB mechanic, be it an independent or a dealer. A dealer will charge one hour labor (approximately $100) and tell you what is wrong.
Mike T.

Love to hear outcome here.....

It would have worked better if you asked for advice before spending all that money with these shops but if you don't pay them, one of them will probably hire a repo man!

Even the highest-priced dealers will do troubleshooting for $150, so I would like to see above receipts.
But in times when everybody owns android and Bluetooth scanners sell for 10 buck, I have no pity for the owners who don't care about reading the codes.

There is no way that every owner is expected to be able or willing read fault codes in Mercedes. There must be tens of thousands of owners who just want to use their MB car as intended!

Anyway, he should have taken it to a authorized dealer or qualified indy shop in the first place.

Yeah, my late friend, who had European shop was dealing with such people. They come to the shop complaining that the engine is shaking and "heh, what is that red light on dashboard"
"it is your oil pressure warning, when was the last time you added oil?"
"Mercedes needs oil added?"