Takata/Airbag/Bankruptcy Report
Junior Member
Joined: May 2018
Posts: 63
Likes: 8
From: Melbourne, Australia
2010 E350 Cabriolet (A207), 2007 (MY08) S350 W221, 2013 ML350 BT W166
Still waiting on MB Australia to do the recall for the E350. Getting close to a year now with no results.
I know the Australian government has put a deadline that all faulty Takata Airbags need to be replaced by June 2020...not sure what's going to happen once we reach this date and if MB still hasn't sorted out the recall :/
Ive called them multiple times and was even transferred (the booking) to another dealership in attempts to help speed up the process but hasn't helped it seems. The service manager there didnt seem to even care when i mentioned the deadline is mid 2020 and what would happen if the airbags weren't replaced by then. His answer was simply 'i cant tell you anything i dont know' :/
I know the Australian government has put a deadline that all faulty Takata Airbags need to be replaced by June 2020...not sure what's going to happen once we reach this date and if MB still hasn't sorted out the recall :/
Ive called them multiple times and was even transferred (the booking) to another dealership in attempts to help speed up the process but hasn't helped it seems. The service manager there didnt seem to even care when i mentioned the deadline is mid 2020 and what would happen if the airbags weren't replaced by then. His answer was simply 'i cant tell you anything i dont know' :/
Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
I got a letter last spring and my service advisor still has no idea when the parts will be available. If someone gets hurt (or worse) in my car, I will be suing Mercedes-Benz.
Junior Member
Joined: May 2018
Posts: 63
Likes: 8
From: Melbourne, Australia
2010 E350 Cabriolet (A207), 2007 (MY08) S350 W221, 2013 ML350 BT W166
Member
Joined: Jun 2018
Posts: 129
Likes: 23
From: Wilton, CT
2013 E350 4Matic Coupe
Airbag replaced by asking service adviser
I was scheduled to have a MB service recall done at Mercedes Benz of Fairfield (CT). The service recall was to update the software for the ECU for the 3.5L V6 (CHECK FOR OPEN CAMPAIGN 2019 04 0001 UPDATE ENGINE CONTROL UNIT SOFTWARE (ME-SFI) TO XENTRY LEVEL 12/18 WITH ALL
ASSOCIATED PATCHES AS PER CAMPAIGN INSTRUCTIONS.)
Estimated time was this complimentary service was three hours. MB would provide me a complimentary loaner car white this update was being applied.
I mentioned to the Service Adviser that I hoped that the open recall for the passenger airbag would be taken care of in the next 12 months.
When I came back 3 hours later, the Service Adviser, Juan Ramos, informed me that they had the passenger airbag in stock and that he had the technician install a new passenger airbag to same me another trip to the dealership.
After the service work, my car received a complimentary car wash and towel dry. The body was spotless!
This is the second time that Mercedes Benz of Fairfield Service department has exceeded my expectation in the past 18 months.
"Thank You" to Juan Ramos (Service Adviser) for 1st rate customer support and overall experience.
ASSOCIATED PATCHES AS PER CAMPAIGN INSTRUCTIONS.)
Estimated time was this complimentary service was three hours. MB would provide me a complimentary loaner car white this update was being applied.
I mentioned to the Service Adviser that I hoped that the open recall for the passenger airbag would be taken care of in the next 12 months.
When I came back 3 hours later, the Service Adviser, Juan Ramos, informed me that they had the passenger airbag in stock and that he had the technician install a new passenger airbag to same me another trip to the dealership.
After the service work, my car received a complimentary car wash and towel dry. The body was spotless!
This is the second time that Mercedes Benz of Fairfield Service department has exceeded my expectation in the past 18 months.
"Thank You" to Juan Ramos (Service Adviser) for 1st rate customer support and overall experience.
Super Member
Joined: Jan 2018
Posts: 532
Likes: 182
From: Atlanta GA
2012 E350 Cabriolet now SOLD to my son
Well, i wish that dealer was here in Atlanta. RBM just doesnt give rats butt about service and notifications. I have been waiting 2 years to get the airbags done on my 2012 E350.
Service advisor doesn't even answer my emails
Service advisor doesn't even answer my emails
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Member
Joined: Sep 2006
Posts: 216
Likes: 27
From: Clear Lake Shores, Texas
2026 AMG CLE 53, 2026 BMW X5, 1972 Corvette
Mine was finally replaced last week after 3 years of waiting. I was thinking of trading it in on another Mercedes at an MB dealer last month and they told me they would have to wholesale my trade due to the airbag issue. I was not impressed and got the airbag replaced as soon as I got the letter telling me they were finally available.
