Strutmasters Mistake
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Joined: Sep 2006
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02 e320 4matic wagon
Strutmasters Mistake
I purchased a Rear Air Suspension Conversion Kit for my 02 e320 4 matic wagon from Strutmasters. Had my mechanic install it and noticed an unresponsive, noisy harsh ride. My mechanic called customer service at Strutmasters, spent 4 hours removing interior, reinspecting everything and still had a poor ride. After second call with customer service, Strutmasters sent a different set of struts to replace the original kit set. Today I spoke with a supervisor who said the VP would not authorize any assistance in payment for my mechanic's labor to replace the wrong/ defective parts. I would strongly advise anyone against considering using this company or changing the original air system over to coil springs and struts. I learned the hard way after spending $526 in parts and another $425 in labor so far. Still debating if I want to pay for another 4 hours of labor to put what are basically Monroe shocks.
Last edited by mjc7600; Jun 10, 2014 at 12:20 PM. Reason: Spelling
Thread Starter
Newbie
Joined: Sep 2006
Posts: 10
Likes: 0
02 e320 4matic wagon
Thread Starter
Newbie
Joined: Sep 2006
Posts: 10
Likes: 0
02 e320 4matic wagon
Spoke today with the owner of Strutmasters who offered $130 toward my labor costs to replace the 2nd set of struts. Although it is less than what I will pay my mechanic, I will give him credit for being a standup guy.
Thread Starter
Newbie
Joined: Sep 2006
Posts: 10
Likes: 0
02 e320 4matic wagon
My dealer told me it would be over 2 grand to fix the existing rear suspension. The independent shop talked me into switching to the coil springs/ strut replacement. In hindsight, I believe it was a mistake.
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Joined: Feb 2013
Posts: 320
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From: DFW
2 2001 E320s, 2005 E320 4Matic
Sorry you have to go through this. Dealer prices are through the roof. What did they say needed to be replaced? I am going thru something similar. I bought a wagon to resell, and one of the POs did what you did so I am in the process of returning the rear suspension to the hydraulic setup. Anyway, good luck with the new shocks.
