MB USA Website
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Super Member
Joined: Dec 2003
Posts: 522
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From: ct
All Diesel Fleet !1983 240d stick,2005 E320 CDI Midnight blue, 2005 E320 CDI, Desert Silver, Kubota
MB USA Website
This is such a poor resource. When you send an email question you rarely get a timely reply. The answers are vague. Most of the time they tell you to go see your dealers for the answers. Why can't they tell you what models and in what configurations will be available in the next year? They obviously know. Why the secrecy? Someone needs to re-evaluate their customer assistance program.
ON PROBATION
Joined: Jun 2005
Posts: 5,024
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LOL
It is true, all true: the MBUSA website is most often VERY lacking. And it has been this way for at least four years that I know of.
You are probably the 15,000th human being who has come to this realization; the 1500th member on this site to have done so....
Still it is of some use.
Why do they never improve it? A very good question.
It is true, all true: the MBUSA website is most often VERY lacking. And it has been this way for at least four years that I know of.
You are probably the 15,000th human being who has come to this realization; the 1500th member on this site to have done so....
Still it is of some use.
Why do they never improve it? A very good question.
Super Member
Joined: Apr 2005
Posts: 666
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From: Boston, MA USA
03 E320 -wife's car now; 07 Porsche Boxster S - my toy
Originally Posted by jimbo1mcm
This is such a poor resource. When you send an email question you rarely get a timely reply. The answers are vague. Most of the time they tell you to go see your dealers for the answers. Why can't they tell you what models and in what configurations will be available in the next year? They obviously know. Why the secrecy? Someone needs to re-evaluate their customer assistance program.
"Someone needs to re-evaluate their LACK OF A customer assistance program."
They would be better off taking those web server computers out of their headquarters building and donate them to a local high school who will get better use out of them! If you want to experience a "poorer" resource, you should call them on the phone!
Regards,
paul....
MBWorld Fanatic!
Joined: Mar 2006
Posts: 3,254
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From: Louisiana
03 E500 and Corvette
Let me help you understant what it is all about.
SERVICE Before the sale
SERVICE During the sale
SERVICE After the sale.
Otherwise I can by from Carmax in another town and find someone who will do service. The MB is a great car,, but planes don't fly without service either. Amazing how an airline can get work done by another firm and keep flying,, race car drivers borrow parts and cars from other competitors,, but Get MB to give you info on the website.
Jim
SERVICE Before the sale
SERVICE During the sale
SERVICE After the sale.
Otherwise I can by from Carmax in another town and find someone who will do service. The MB is a great car,, but planes don't fly without service either. Amazing how an airline can get work done by another firm and keep flying,, race car drivers borrow parts and cars from other competitors,, but Get MB to give you info on the website.
Jim
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Joined: Dec 2003
Posts: 1,586
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From: Sacramento
'08 AM Vantage V8 - '03 E500
Originally Posted by jimbo1mcm
This is such a poor resource. When you send an email question you rarely get a timely reply. The answers are vague. Most of the time they tell you to go see your dealers for the answers. Why can't they tell you what models and in what configurations will be available in the next year? They obviously know. Why the secrecy? Someone needs to re-evaluate their customer assistance program.
MBUSA most likely figures, based upon surveys, that their web site is good enough to meet the needs of their average customer. Keep in mind that the typical user of this forum is probably younger and much more computer-literate and Internet-savvy than M-B customers in general
MBWorld Fanatic!
Joined: Jan 2004
Posts: 7,092
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From: Salt Lake City (but not Morm)
2003 E55 & 2014 GL550
Can believe someone actually GOT INTO the Benz website.
Usually I type it in...then wait...then wait....then swear....then hit refresh...then wait....then swear...
Usually I type it in...then wait...then wait....then swear....then hit refresh...then wait....then swear...
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MBWorld Fanatic!
Joined: May 2003
Posts: 1,348
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From: Northern NJ
2014 BMW 550i
Half the time it is unavailable or shows errors in the browser. God forbid you wanted some nice big pictures of the cars so you can see what they look like. I wanted to see what the Macademia was going to look like on the new ML that I will be taking delivery of soon. No pictures. I actually had to search around and find the pics elsewhere. And the descriptions of some of the features are sometimes so vague, you really don't know what it means.
Besides the pricing aspect, the brochures are so much more friendly and easier to understand.
Besides the pricing aspect, the brochures are so much more friendly and easier to understand.
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Super Member
Joined: Dec 2004
Posts: 972
Likes: 28
From: DFW
BMW M850i Gran Coupe
Originally Posted by alewifebp
Half the time it is unavailable or shows errors in the browser. God forbid you wanted some nice big pictures of the cars so you can see what they look like. I wanted to see what the Macademia was going to look like on the new ML that I will be taking delivery of soon. No pictures. I actually had to search around and find the pics elsewhere. And the descriptions of some of the features are sometimes so vague, you really don't know what it means.
Besides the pricing aspect, the brochures are so much more friendly and easier to understand.
Besides the pricing aspect, the brochures are so much more friendly and easier to understand.
MBWorld Fanatic!
Joined: Dec 2005
Posts: 4,846
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From: Dallas TX
2013 650i Coupe, 2010 IS250 AWD, 1999 S500
Well the cars go on sale in those countries long before here so it only makes sense that those websites have the new model information first. That said, I agree they could spruce the layout up a little and just a general sense that everyone in Jersey is on the same page would be nice.
M
M
Super Member
Joined: Jun 2005
Posts: 857
Likes: 21
From: NC
2019 Volvo XC90 Magic/Amber, '95 E320 Cabriolet Midnight,'14 GL350 Lunar/Almond was '07 GL320CDI
MBUSA isn't going to tell you what's coming "next" (model) year for fear you will wait it out and not buy what's on sale now...while they are worse than others in this regard, it's a pretty smart business practice, i think.
