E-Class (W211) 2003-2009

Vin # problems

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Old Jun 8, 2007 | 08:56 PM
  #1  
Piranajoe's Avatar
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From: Nassau, Bahamas
2003 E500
Vin # problems

I have a 2003 E500 recently purchased. The car was originall sold by Glaucer Mercedez-Benz in Florida. The vin# is apparantly not in MBUSA parts data base. The dealers are only able to run a VMImon the car, but when they try to search for the specific details for parts the vin #comes out invalid. The service manager is investigating this issue, but has anyone heard of this before?
Thanks
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Old Jun 8, 2007 | 10:54 PM
  #2  
richard HK's Avatar
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2020 AMG CLA45S
Vin

Hi there,

I just picked up my E320 from the local dealer yesterday after 2 weeks of repair (this was quite a bit of experience and with Konigstiger's help I got through it with great success! Shall post this experience separately) . One of the problems is the same as yours.

Apparently their computer system had some problems a while ago and my car's VIN number dissappeared on their system. I was told that they have now rectified the situation.

The thing is, my car and I live in Hong Kong so I am not sure if your case is the same. But it is worth a try telling them that.

Good luck!


Richard

Originally Posted by Piranajoe
I have a 2003 E500 recently purchased. The car was originall sold by Glaucer Mercedez-Benz in Florida. The vin# is apparantly not in MBUSA parts data base. The dealers are only able to run a VMImon the car, but when they try to search for the specific details for parts the vin #comes out invalid. The service manager is investigating this issue, but has anyone heard of this before?
Thanks
Reply
Old Jun 12, 2007 | 08:51 PM
  #3  
konigstiger's Avatar
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Joined: Jul 2003
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From: North Scottsdale, AZ
'71 Pinto
Originally Posted by Piranajoe
I have a 2003 E500 recently purchased. The car was originall sold by Glaucer Mercedez-Benz in Florida. The vin# is apparantly not in MBUSA parts data base. The dealers are only able to run a VMImon the car, but when they try to search for the specific details for parts the vin #comes out invalid. The service manager is investigating this issue, but has anyone heard of this before?
Thanks
Good news! Your VIN has been marked for inclusion in the July EPC update and will solve this problem in the future. In the meantime PM your email address and I will forward a PDF of the build sheet which will assist in finding correct parts. I’m told the development team is working on a bug fix for issues such as yours.
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Old Jun 12, 2007 | 09:06 PM
  #4  
Piranajoe's Avatar
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From: Nassau, Bahamas
2003 E500
Excellent! I look forward to the email.
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