04 E500 wagon - rear shocks
Thread Starter
Newbie
Joined: May 2007
Posts: 8
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From: Humarock, MA
04 500E S4 Wagon
04 E500 wagon - rear shocks
The rear shocks have apparently failed (underbody oil slick and rear end wallow) on my 04 E500 S4 wagon at approximatley 62k miles. The dealer advises that "the repair will be about $2,000"!! as the shocks are "almost $600 each"...
Using the drill-down menus on OEM Parts Direct the shocks come up with a MSRP of $302.00 ea. and the total cost for two including shipping is approx. $550.00.... what gives??
Is my dealer over-charging for the parts or is there another version of the shocks not shown on the drill-down menus? (there is no "sport" option available under the wagon menu...)
Finally, is this a particularly complex change-out? Using the dealer's numbers; if the shocks cost $1,200 another $800 in labor for installation?
Thanks!!
Using the drill-down menus on OEM Parts Direct the shocks come up with a MSRP of $302.00 ea. and the total cost for two including shipping is approx. $550.00.... what gives??
Is my dealer over-charging for the parts or is there another version of the shocks not shown on the drill-down menus? (there is no "sport" option available under the wagon menu...)
Finally, is this a particularly complex change-out? Using the dealer's numbers; if the shocks cost $1,200 another $800 in labor for installation?
Thanks!!
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
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From: North Scottsdale, AZ
'71 Pinto
A 211 326 41 00
A 211 326 44 00 Sports package
Get a quote from the dealership parts department direct and compare to their service department’s quote. Many dealers mark up the part cost when performing service. Furthermore, get a quote from Rob https://mbworld.org/forums/members/28130-kybenz.html. After which you can request your dealer match the lowest quote received for parts and in addition ask the service manager to discount the labor cost.
Thread Starter
Newbie
Joined: May 2007
Posts: 8
Likes: 0
From: Humarock, MA
04 500E S4 Wagon
rear shocks
E500 4matic wagon (211.283) rear shocks MB part #s:
A 211 326 41 00
A 211 326 44 00 Sports package
Get a quote from the dealership parts department direct and compare to their service department’s quote. Many dealers mark up the part cost when performing service. Furthermore, get a quote from Rob https://mbworld.org/forums/members/28130-kybenz.html. After which you can request your dealer match the lowest quote received for parts and in addition ask the service manager to discount the labor cost.
A 211 326 41 00
A 211 326 44 00 Sports package
Get a quote from the dealership parts department direct and compare to their service department’s quote. Many dealers mark up the part cost when performing service. Furthermore, get a quote from Rob https://mbworld.org/forums/members/28130-kybenz.html. After which you can request your dealer match the lowest quote received for parts and in addition ask the service manager to discount the labor cost.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,499
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
E500 4matic wagon (211.283) rear shocks MB part #s:
A 211 326 41 00
A 211 326 44 00 Sports package
Get a quote from the dealership parts department direct and compare to their service department’s quote. Many dealers mark up the part cost when performing service. Furthermore, get a quote from Rob https://mbworld.org/forums/members/28130-kybenz.html. After which you can request your dealer match the lowest quote received for parts and in addition ask the service manager to discount the labor cost.
A 211 326 41 00
A 211 326 44 00 Sports package
Get a quote from the dealership parts department direct and compare to their service department’s quote. Many dealers mark up the part cost when performing service. Furthermore, get a quote from Rob https://mbworld.org/forums/members/28130-kybenz.html. After which you can request your dealer match the lowest quote received for parts and in addition ask the service manager to discount the labor cost.
A2113200731 (left)
A2113200731 (left, Avantgarde/Sports)
A2113200831 (right)
A2113200831 (you guess it).
These might be as expensive as $600 each.
Does the car have option code 489 or not?
Thread Starter
Newbie
Joined: May 2007
Posts: 8
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From: Humarock, MA
04 500E S4 Wagon
I'm confused with this. Shouldn't Airmatic be standard on an E500, also 4matic wagon? The shocks would in this case be:
A2113200731 (left)
A2113200731 (left, Avantgarde/Sports)
A2113200831 (right)
A2113200831 (you guess it).
These might be as expensive as $600 each.
Does the car have option code 489 or not?
A2113200731 (left)
A2113200731 (left, Avantgarde/Sports)
A2113200831 (right)
A2113200831 (you guess it).
These might be as expensive as $600 each.
Does the car have option code 489 or not?
As suggested I questioned another dealer about the parts pricing and they just called back to tell me $626.75 each!!
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
In reading the comment “per underbody oil slick and rear end wallow”, note the system consists of both shock absorbers and air springs:
Shock absorbers - A2113264100; A2113264400 Sports package
Air springs - A2113200731 left; A2113200831 right
Shock absorbers - A2113264100; A2113264400 Sports package
Air springs - A2113200731 left; A2113200831 right
Last edited by konigstiger; Oct 29, 2007 at 03:54 PM.
MBWorld Fanatic!
Joined: Sep 2005
Posts: 6,189
Likes: 242
From: Albuquerque
'10 CL550, '12 GL550
Mercedes station wagons DO NOT have rear "shocks."
Instead, they have hydraulic load levelers.
Shock absorption is handled by accumulators.
It is very rare for both struts to fail simultaneously.
In any event, they ARE NOT replaced in pairs just because they are the same age, as is more likely with conventional shock absorbers. They ARE NOT wear items. Many last 20+ years.
An oil leak could be as simple as a failed hydraulic line or fitting. You have an underhood pump--probably combined with power steering pump--supplying oil under pressure to this system.
I'd get a second opinion and be shown where the problem is. Only fix/replace what's actually leaking.
Instead, they have hydraulic load levelers.
Shock absorption is handled by accumulators.
It is very rare for both struts to fail simultaneously.
In any event, they ARE NOT replaced in pairs just because they are the same age, as is more likely with conventional shock absorbers. They ARE NOT wear items. Many last 20+ years.
An oil leak could be as simple as a failed hydraulic line or fitting. You have an underhood pump--probably combined with power steering pump--supplying oil under pressure to this system.
I'd get a second opinion and be shown where the problem is. Only fix/replace what's actually leaking.
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MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,499
Likes: 335
From: Europe
223.168 & 213.012 & 906.633 & 214.005
Mercedes station wagons DO NOT have rear "shocks."
Instead, they have hydraulic load levelers.
Shock absorption is handled by accumulators.
It is very rare for both struts to fail simultaneously.
In any event, they ARE NOT replaced in pairs just because they are the same age, as is more likely with conventional shock absorbers. They ARE NOT wear items. Many last 20+ years.
An oil leak could be as simple as a failed hydraulic line or fitting. You have an underhood pump--probably combined with power steering pump--supplying oil under pressure to this system.
I'd get a second opinion and be shown where the problem is. Only fix/replace what's actually leaking.
Instead, they have hydraulic load levelers.
Shock absorption is handled by accumulators.
It is very rare for both struts to fail simultaneously.
In any event, they ARE NOT replaced in pairs just because they are the same age, as is more likely with conventional shock absorbers. They ARE NOT wear items. Many last 20+ years.
An oil leak could be as simple as a failed hydraulic line or fitting. You have an underhood pump--probably combined with power steering pump--supplying oil under pressure to this system.
I'd get a second opinion and be shown where the problem is. Only fix/replace what's actually leaking.
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MBWorld Fanatic!
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
I'm confused as well.... assuming option code 489 is "sport suspension" and whether or not that is present can be confirmed by the ability to select "comfort/sport 1/sport 2" then the car does have the sport suspension.
As suggested I questioned another dealer about the parts pricing and they just called back to tell me $626.75 each!!
As suggested I questioned another dealer about the parts pricing and they just called back to tell me $626.75 each!!
If the car has this suspension setting you described, it would have Airmatic, 489.
MBWorld Fanatic!
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
Thread Starter
Newbie
Joined: May 2007
Posts: 8
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From: Humarock, MA
04 500E S4 Wagon
If I understand correctly then; you are saying that my car does NOT have the sport pkg? I was under the impression that the ability to raise ride height was airmatic and the ability to select the three different shock absorber damping settings and 17" wheels was the "sport pkg."
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
If I understand correctly then; you are saying that my car does NOT have the sport pkg? I was under the impression that the ability to raise ride height was airmatic and the ability to select the three different shock absorber damping settings and 17" wheels was the "sport pkg."
Actually I don't know how it works in the US, I assume you can have the sports package on top of airmatic. Our Avantgarde option used to be similar to the US Sports and in Europe you could have one or the other, or both, for any E-class.
Don't you have the vehicle data card? Could get it against your car VIN.
Super Member
Joined: Feb 2007
Posts: 947
Likes: 110
From: NYC
18 E63s Wagon 15 GL63 (sold), 10 Turbo TT MT, A36 Bonanza, 20 JLU Rubicon
sport package would have white gauages, birdseye black maple wood, aluminum trip around shifter, different body side panels and front end of car. ++ 17inch wheels. (plus airmatic all the way around)
(I actually didn't think that the shocks were different.. glad to hear.)
(I actually didn't think that the shocks were different.. glad to hear.)
Last edited by cyclrder; Oct 30, 2007 at 02:25 PM.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,499
Likes: 335
From: Europe
223.168 & 213.012 & 906.633 & 214.005
I'm insisting, the above looks a lot like our Avantgarde, as I expected. But is there any other option than airmatic all the way around for a W/S211 E500? Would anybody have an E500 without Airmatic? (I know, this is quite off topic).
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
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From: North Scottsdale, AZ
'71 Pinto
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,499
Likes: 335
From: Europe
223.168 & 213.012 & 906.633 & 214.005
Thanks, the same in Europe. But why does EPC then list other options for this car? Perhaps some other market area from the US and Europe, or just an inaccuracy at EPC. Well, I can live with this.
Thread Starter
Newbie
Joined: May 2007
Posts: 8
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From: Humarock, MA
04 500E S4 Wagon
final word
Thanks to the assistance of more than a few board members (especially Konigstiger) the correct shocks have been identified.
My car is in-fact not a "sport" version and thus the shocks are apparently the generic "airmatic" parts. (Part numbers 211-320-07-31 and 211-320-08-31)
"List" price is fairly close to what the dealer quoted ($545 ea vs $627 ea dealer quote) and installation entity (by the dealer or independent or myself?) remains a question mark.
I want to extend my appreciation to everyone that participated in this discussion and especially those who took additional time to help me offline.
Thanks!!
My car is in-fact not a "sport" version and thus the shocks are apparently the generic "airmatic" parts. (Part numbers 211-320-07-31 and 211-320-08-31)
"List" price is fairly close to what the dealer quoted ($545 ea vs $627 ea dealer quote) and installation entity (by the dealer or independent or myself?) remains a question mark.
I want to extend my appreciation to everyone that participated in this discussion and especially those who took additional time to help me offline.
Thanks!!
