Registering for MB roadside assistance
10-31-2007, 02:14 AM
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C320 CDI Estate, E500 4M Wagon
Registering for MB roadside assistance
Gents,
I have recently bought a 2 yr old E500, still under warranty (but not CPO, it was an auction sale). How do I utilize the roadside assistance option? Do I need to register? I see that I'm getting emails from MBUSA, does that mean I have an account?
Once I get registered, how do I call for assistance, if needed - the red button?
Many thanks,
Smash
I have recently bought a 2 yr old E500, still under warranty (but not CPO, it was an auction sale). How do I utilize the roadside assistance option? Do I need to register? I see that I'm getting emails from MBUSA, does that mean I have an account?
Once I get registered, how do I call for assistance, if needed - the red button?
Many thanks,
Smash
10-31-2007, 02:29 AM
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2004 E500 4matic
Gents,
I have recently bought a 2 yr old E500, still under warranty (but not CPO, it was an auction sale). How do I utilize the roadside assistance option? Do I need to register? I see that I'm getting emails from MBUSA, does that mean I have an account?
Once I get registered, how do I call for assistance, if needed - the red button?
Many thanks,
Smash
I have recently bought a 2 yr old E500, still under warranty (but not CPO, it was an auction sale). How do I utilize the roadside assistance option? Do I need to register? I see that I'm getting emails from MBUSA, does that mean I have an account?
Once I get registered, how do I call for assistance, if needed - the red button?
Many thanks,
Smash
10-31-2007, 03:45 AM
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C320 CDI Estate, E500 4M Wagon
Update - Ok been studying the past couple hours. Looks like the vehicle came standard w/roadside assistance. I found the 1-800 number in the books for that. I'll send off the card in the book that's made for the 'preowned' buyer, I assume to use this service.
Oh and yeah still under warranty, so I assume roadside assist is free with warranty, and costs $ if no warranty, but still useable. I hear they are fast.
Thanks,
Smash
Oh and yeah still under warranty, so I assume roadside assist is free with warranty, and costs $ if no warranty, but still useable. I hear they are fast.
Thanks,
Smash
10-31-2007, 09:47 AM
#4
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My understanding of the roadside is that you can call 1-800-MERCEDES for the duration of the cars life. You might want to call your nearest MB service department and find out for sure though. The post card you sent in is letting MB know you are the new owner of the car, they will mail you any TSB's or recalls that need to be performed.
10-31-2007, 10:25 AM
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2004 E500 Wagon 4Matic
1. Change a flat for you by putting on the spare
2. Jump start the car, if needed.
3. Provide a gallon on gas if you ran out
4. Any other problem, they will tow you to the nearest MB service dept.
10-31-2007, 11:26 AM
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C320 CDI Estate, E500 4M Wagon
I'll do some more snooping online...
Smash
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10-31-2007, 11:39 AM
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2015 ML 350
TeleAid and Roadside Assistance are 2 separate things. Roadside assistance comes with every MB free for the life of the car... and youre covered even if youre driving someone elses MB. TeleAid is subscriber supported, and offers "OnStar" like features if you subscribe to them. Call MB & ask for the TeleAid sales pitch. They'll be happy to connect you to the correct people. Have your credit card handy & think of a Password in advance.
10-31-2007, 11:43 AM
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C320 CDI Estate, E500 4M Wagon
Hmm, ok maybe I'll call. I will only have the car in the USA until Jan 1, when it gets shipped over to D-land - it may not be worth it. Nice peace of mind however if we do need it, and the S.O. travels alone with the kids a lot, since I work so much.
Smash
Smash
