Positive Dealer Experience
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Member
Joined: Oct 2004
Posts: 120
Likes: 0
From: San Francisco
2005 E-500
Positive Dealer Experience
Posts frequently talk about poor experiences with MB dealers in general and specificially in regards to the inflated prices for parts and service. As it is natural for people to vent about complaints, I thought it important to mention a postive experience.
Did a "B" service on my 3 year old E today along with the purchase of the updated Navigation Disk recently issued by Navteq. The "normal" dealer price for the updated disk is $275.00. It is available direct from Navteq for $199.00 which I mentioned in passing to the service advisor. I was willing to pay more to have the Dealership fully responible for upgrade both of the command software (requried for the upgrade to work) and installation of new data disk.
When I returned for pick up at the end of the day, the billing for the disk was 199.00.
While this may be a rare example of fair (or better) treatment, it can happen. Lesson is also to establish a good relationship with you service advisor who can help with being treated fairly.
Larry in San Francisco
Near Perfect Day "in the City"
Did a "B" service on my 3 year old E today along with the purchase of the updated Navigation Disk recently issued by Navteq. The "normal" dealer price for the updated disk is $275.00. It is available direct from Navteq for $199.00 which I mentioned in passing to the service advisor. I was willing to pay more to have the Dealership fully responible for upgrade both of the command software (requried for the upgrade to work) and installation of new data disk.
When I returned for pick up at the end of the day, the billing for the disk was 199.00.
While this may be a rare example of fair (or better) treatment, it can happen. Lesson is also to establish a good relationship with you service advisor who can help with being treated fairly.
Larry in San Francisco
Near Perfect Day "in the City"
MBWorld Fanatic!
Joined: Mar 2006
Posts: 3,254
Likes: 15
From: Louisiana
03 E500 and Corvette
I have been using MB Dealer since 04 and they have done great service,, (for a price)
When they did a FUBAR,, they did correct it. (they did 2 FUBARS) Incorrect tire size mounted, and 1 broken windshield. Which says to me they are normal people
working there who do !#@$ up at times. But at least they are willing to make it right, which is much more than I have had other dealerships do.
When they did a FUBAR,, they did correct it. (they did 2 FUBARS) Incorrect tire size mounted, and 1 broken windshield. Which says to me they are normal people
working there who do !#@$ up at times. But at least they are willing to make it right, which is much more than I have had other dealerships do.
