johnvkumar

Date: Sat, Dec 10, 2011 at 11:42 AM
Subject: 2008 Mercedes Benz E550
To: ernst.lieb@mbusa.com, norbert.litzkow@mbusa.com, alan.mclaren@mbusa.com, michael.slagter@mbusa.com, ralph.fisher@mbusa.com, william.phillips@mbusa.com, tracey.matura@mbusa.com, Delia.lopez@dot.gov, Kelly.Schuler@dot.gov, RMD.ODI@dot.gov

All -

The car started stalling in jerk motions and stopped. it happened
couple times and usually happens at traffic lights or traffic jam
places where speed is below 20K. I was afraid this could have caused
cars behind hit me.

Later after completely stop of the engine, I got a engine check light
and when starting driving *, the car show lot of RPM but would not
displace/move much. The car has 45K miles and currently with the
dealer service department. The dealership have confirmed that it is a
transmission problem and have seen lot of complaints about it and
after witnessing with people, it seems to be apparent problem with
this model and other model car with the similar engine style. I am
really lucky, had it happend past 50K, I was told that it would cost
me $3000 /-.

I feel that MB of USA & NHTSA should investigate to get into a recall
ASAP and see if customer's get extended warranty for this issue. It
seems I cannot get MB or NON MB extended warranty due to the
pre-existing conditions. This puts the customers in a very risky/bad
situation both from Safety and Financial prospective.

I feel this is a serious and a urgent matter and hope you all take
this seriously and address this ASAP.

John
Owner of 2008 E550 and 2009 GL450