MB Service Advisors
#1
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Join Date: Sep 2004
Location: Bay Area, CA
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'05 e320
MB Service Advisors
Over the years I've always had a mediocre to bad experience to service advisors. I recently had a great experience and I wanted to give the guy some credit where credit is due (since most of us only post about service advisors when we are mad... .
I recently had a great experience with a guy named Ken Lampton at Beshoff Motor Cars in San Jose, CA. He really took care of me on a number of issues even helping me to fix a mod I had done on my car (dual exhaust tips). He ensured it was done right as if it was his own car. I was quite impressed.
Anyone else have a service advisor that deserves some praise?
I recently had a great experience with a guy named Ken Lampton at Beshoff Motor Cars in San Jose, CA. He really took care of me on a number of issues even helping me to fix a mod I had done on my car (dual exhaust tips). He ensured it was done right as if it was his own car. I was quite impressed.
Anyone else have a service advisor that deserves some praise?
#2
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Join Date: Dec 2002
Location: Houston, TX
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2003 E500
I have to give props to my boy at Mercedes of Sugarland, Patrick Knight. He is the MAN... has always taken care of me. He's a family man... loves his wife and kids... and treats me (and other customers too).. like WE are his family too.
#3
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Join Date: Feb 2003
Location: San Clemente, CA
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2003 E-500
I've had excellent service from Greg Repko at MB of Laguna Niguel. He gave me such good service on a '97 E-320 that I got my next 2003 E-500 from them. He always ensures that appropriate TSB's are completed and is good about keeping me informed on the status of all repairs. He is far better than Service Advisors I've had in Ford, Lincoln and GM dealers over the years.
#6
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Join Date: Jan 2002
Location: New York Area
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'14 E350 wagon; BMW G12 (2020) G01 (2019)
Ray D'Avino at Mercedes of Southampton (Southampton, NY). Has rare qualities in a service advisror -- common sense, plus a willingness to listen to a semi-knowledgeable customer.
#7
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Join Date: Nov 2001
Location: New Jersey USA
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2014 E350 4Matic/2011 E350 4matic / 2003 E500 /2000 CLK 430
The best service advisors i have had are Rich Crifasi and John King at Mercedes Benz Manhattan. They have gone above and beyond for me over and over again, im on my second benz now and they are the best.
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#10
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Join Date: Apr 2003
Location: CT and FL
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SL500 E320 ML350
Originally Posted by KShortill
Any body on the East Coast?