Weathertech floor liners (& mats)
Member
Joined: Sep 2009
Posts: 87
Likes: 1
From: Western NY State
2012 ML 350
On the bright side the Customer Service Representatives, Pat and Jennifer (always apologetic) were gracious and service oriented.
Although, they were consistently mislead by the factory, or whoever, as to the inventory and/or when the inventory was to be manufactured and /or shipped.
Unfortunately for them, they could not prevent the incorrect grommets being installed either.
They were operating with “one hand tied behind their back”.
This was a CLUSTER F%^& right from the time they were listed on the website that they were available.
Plus "DHI" on the forum has a February ship date for winter mats. Absurd!
I agree that Pat went above and beyond for me too!
Although, they were consistently mislead by the factory, or whoever, as to the inventory and/or when the inventory was to be manufactured and /or shipped.
Unfortunately for them, they could not prevent the incorrect grommets being installed either.
They were operating with “one hand tied behind their back”.
This was a CLUSTER F%^& right from the time they were listed on the website that they were available.
Plus "DHI" on the forum has a February ship date for winter mats. Absurd!
I agree that Pat went above and beyond for me too!
Junior Member
Joined: Dec 2009
Posts: 19
Likes: 0
From: Utah
2010 E550 4matic
Well, they said they would send the correct grommets ...
Spoke with Paula at WeatherTech on Monday 1/25 and explained that my DigitalFit floor liners arrived 1/22 with wrong grommets and would not fit onto floor pegs in my E550 sedan. Reviewed car model year and model with her and she assured me that she would send me the correct grommets ASAP.
Today, I received a set of generic retention hooks from WeatherTech, and not the correct grommets to install the floor liners in my sedan.
Called WeatherTech again this am and spoke with Pat in customer service. She was apologetic and promised to overnight mail me the correct grommets.
The DigitalFit floor liners certainly look nice and probably will work well once I get the correct grommets. But the WeatherTech delivery and customer service leave much to be desired. Although they have been polite and apologetic, at some point they must deliver the goods. Based on this continuing poor experience, I doubt I will be purchasing from them in the future.
Spoke with Paula at WeatherTech on Monday 1/25 and explained that my DigitalFit floor liners arrived 1/22 with wrong grommets and would not fit onto floor pegs in my E550 sedan. Reviewed car model year and model with her and she assured me that she would send me the correct grommets ASAP.
Today, I received a set of generic retention hooks from WeatherTech, and not the correct grommets to install the floor liners in my sedan.
Called WeatherTech again this am and spoke with Pat in customer service. She was apologetic and promised to overnight mail me the correct grommets.
The DigitalFit floor liners certainly look nice and probably will work well once I get the correct grommets. But the WeatherTech delivery and customer service leave much to be desired. Although they have been polite and apologetic, at some point they must deliver the goods. Based on this continuing poor experience, I doubt I will be purchasing from them in the future.
Last edited by FrozenNorth; Jan 28, 2010 at 01:20 PM. Reason: typos
Member
Joined: Aug 2009
Posts: 195
Likes: 0
From: Houston, TX
2010 E350
FrozenNorth- too bad for you. My mats were sent FedEx overnight priority and had the correct grommets.
Are you not using the mats while you are waiting on the grommets. The grommets do very little to hold the mats since they fit so well.
Are you not using the mats while you are waiting on the grommets. The grommets do very little to hold the mats since they fit so well.
Member
Joined: Sep 2009
Posts: 87
Likes: 1
From: Western NY State
2012 ML 350
Unfortunate because their claim to fame is "Made In The USA"
http://www.weathertech.com/UserFiles...vidmacneil.pdf
.
http://www.weathertech.com/UserFiles...vidmacneil.pdf
.
Last edited by wheels777; Jan 28, 2010 at 06:59 PM.
Junior Member
Joined: Dec 2009
Posts: 19
Likes: 0
From: Utah
2010 E550 4matic
Finally, the correct grommets arrived!
Thanks to Pat in WeatherTech customer service, today I received the grommets I needed to install my DigitalFit floorliners. Nice look and fit, but a remarkable amount of effort required to get them delivered and supplied with the necessary mounting parts.
Re Blaze one's post, I did not use them without the grommets because up here in the Frozen North, the melting snow (from your boots) leaks through the large grommet holes in the floorliners and gets the underlying carpet wet. Probably not much of a problem in Houston, though!
Thanks to Pat in WeatherTech customer service, today I received the grommets I needed to install my DigitalFit floorliners. Nice look and fit, but a remarkable amount of effort required to get them delivered and supplied with the necessary mounting parts.
Re Blaze one's post, I did not use them without the grommets because up here in the Frozen North, the melting snow (from your boots) leaks through the large grommet holes in the floorliners and gets the underlying carpet wet. Probably not much of a problem in Houston, though!
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Thread Starter
Member
Joined: Oct 2007
Posts: 226
Likes: 0
From: Montreal, Canada
'10 ML550, 996 G T 3
Weathertech CANADA sucks the big donkey.
Paid WINTER mats in December, with no news on delivery until I called for follow-up in late January.
Was promised mats to be shipped in mid February.
Now told that early March more likely.
Mr. McNeil posts his email address in his multi-page magazine advertisements, maybe I'll send him a polite note about the uselessness of his Canadian operation.
Paid WINTER mats in December, with no news on delivery until I called for follow-up in late January.
Was promised mats to be shipped in mid February.
Now told that early March more likely.
Mr. McNeil posts his email address in his multi-page magazine advertisements, maybe I'll send him a polite note about the uselessness of his Canadian operation.
Thread Starter
Member
Joined: Oct 2007
Posts: 226
Likes: 0
From: Montreal, Canada
'10 ML550, 996 G T 3
UPDATE !!!
Good news... My Weathertech floor liners came in today !!!
Bad news... Ordered late December 09 and got them April 8th.
Good news... they fit very nicely.
Bad news... the friggin' grommets are the wrong size !!!!
What a saga.
Good news... My Weathertech floor liners came in today !!!
Bad news... Ordered late December 09 and got them April 8th.
Good news... they fit very nicely.
Bad news... the friggin' grommets are the wrong size !!!!
What a saga.
Junior Member
Joined: Dec 2009
Posts: 72
Likes: 0
2010 GLK 350 4MATIC
FYI,
From what I have been told, WeatherTech is the manufacturer for the MB OEM mats/liners. The MB OEM liners for my GLK are identical to the weathertech liners with the exception of the MB logo badge sticker instead of the weathertech badge sticker.
Not sure if this is also true for the E-Class.
From what I have been told, WeatherTech is the manufacturer for the MB OEM mats/liners. The MB OEM liners for my GLK are identical to the weathertech liners with the exception of the MB logo badge sticker instead of the weathertech badge sticker.
Not sure if this is also true for the E-Class.
