Samsung Galaxy Phone / Bluetooth Questions
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Super Member
Joined: May 2010
Posts: 672
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From: So. Cal.
Current: 2011 W212 Previous: 2008 W211 2006 550 2001 Rover 1997 W210
Samsung Galaxy Phone / Bluetooth Questions
My wife and I have the Samsung Galaxy phone w/ Verizon that worked perfectly with the bluetooth on my 2011 W212 and her 2011 Honda Pilot.
We did a software update on our Samsung Galaxy phones and now the phones are not working as perfectly as they did before.
Is this a Samsung issue or MB/Honda issue? How can we resolve this?
Thanks in advance.
We did a software update on our Samsung Galaxy phones and now the phones are not working as perfectly as they did before.
Is this a Samsung issue or MB/Honda issue? How can we resolve this?
Thanks in advance.
Member
Joined: Jan 2011
Posts: 203
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From: Orange County, CA
2010 E550 Sport Sedan Blk/Blk
I would delete the phones off the cars and then try to resync them, I have had that problem with firmware updates on my phones as well. Usually after they pair again, things go back to normal.
Member
Joined: Feb 2004
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We have 2011 GL350 and my wife's Samsung Galaxy didn't sync with bluetooth. In fact, it synced only once (we tried all kinds of ways for 3 days) but after that it never synced again.
Recently, called Verizon and their tech said Samsung Galaxy bluetooth version is newer than our GL (forgot the numbers...)
so, basically, they were blaming MB for this issue.
Recently, called Verizon and their tech said Samsung Galaxy bluetooth version is newer than our GL (forgot the numbers...)
so, basically, they were blaming MB for this issue.
Thread Starter
Super Member
Joined: May 2010
Posts: 672
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From: So. Cal.
Current: 2011 W212 Previous: 2008 W211 2006 550 2001 Rover 1997 W210
Ya I even tried deleting the bluetooth connection and setting up a new connection.
The syncing is not a problem.
It has something to do with the mic/speaker and not being able to hear / speak loud enough...
The syncing is not a problem.
It has something to do with the mic/speaker and not being able to hear / speak loud enough...
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2015 GL450
Thread Starter
Super Member
Joined: May 2010
Posts: 672
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From: So. Cal.
Current: 2011 W212 Previous: 2008 W211 2006 550 2001 Rover 1997 W210
Thread Starter
Super Member
Joined: May 2010
Posts: 672
Likes: 4
From: So. Cal.
Current: 2011 W212 Previous: 2008 W211 2006 550 2001 Rover 1997 W210
Just figured out my problem I was having with my phone in the posts above.
After updating the phone's software with the latest update, people had a hard time hearing me and I had a hard time hearing other people via the bluetooth connection in my car.
There is a phone option setting that can adjust speaking volume and hearing volume. They are preset at zero and worked fine with the pre updated phone. I just changed the setting to 1 and now both work fine.
Thanks again for the help.
After updating the phone's software with the latest update, people had a hard time hearing me and I had a hard time hearing other people via the bluetooth connection in my car.
There is a phone option setting that can adjust speaking volume and hearing volume. They are preset at zero and worked fine with the pre updated phone. I just changed the setting to 1 and now both work fine.
Thanks again for the help.
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Newbie
Joined: Dec 2011
Posts: 3
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From: Sheffield, UK
CLC180K
I have just changed my old Samsung phone for a Samsung Galaxy Ace, and although it pairs OK and will dial numbers from the phonebook I previously copied to the MB Audio, the microphone and speakers are not connected, the call has to be taken via the handset (even though the audio mutes the stereo during the call). Are there updates available for the MB Bluetooth system?
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Super Member
Joined: May 2010
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From: So. Cal.
Current: 2011 W212 Previous: 2008 W211 2006 550 2001 Rover 1997 W210
I have just changed my old Samsung phone for a Samsung Galaxy Ace, and although it pairs OK and will dial numbers from the phonebook I previously copied to the MB Audio, the microphone and speakers are not connected, the call has to be taken via the handset (even though the audio mutes the stereo during the call). Are there updates available for the MB Bluetooth system?
I haven't used the bluetooth on my Samsung Galaxy for about 7-8 months now since having the problem.
Did a software update on my phone available thru options cuz the phone started going whack the past couple of weeks. Tried using the bluetooth today and the one call I made seemed to work fine.
Just dropped off my car to the dealer today to do Service A and asked them for the command update to allow for BT Streaming as well as the previous Bluetooth Speaker/Mic problem.
Will post results when I get my car back.
Former Vendor of MBWorld
Joined: Mar 2011
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From: Atlanta
05 CL65 AMG, 07 Ferrari F430, 03 Range Rover HSE
The problem is with the Samsung... as is typical of of Android device manufacturers, they release first and let the customer debug it for them. I am a Mercedes Systems technical support person, and my life would be a lot easier if they would pay more attention to quality BEFORE they ship, rather than the focus of taking Apple market share.
There are already updates out for that phone, and I understand more to come, to fix a variety of problems, including the Bluetooth stack (as you found it does not work very well).
There are already updates out for that phone, and I understand more to come, to fix a variety of problems, including the Bluetooth stack (as you found it does not work very well).
Newbie
Joined: Dec 2011
Posts: 3
Likes: 0
From: Sheffield, UK
CLC180K
Samsung Bluetooth problems
Thanks for the replies - sounds like I will have to wait for an update to the phone's bluetooth software, as this appears to have fixed it for one person, and the other confirms that it is a Samsung issue, not Mercedes. Maybe I should have gone for an iPhone!
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1953 300 Adenauer, 1971 300 SEL 6.3, 1975 600, 1978 450 6.9
Fixed it for you 
In all seriousness though, both Android and Apple have issues with sticking to BT specs. Whatever you may think of Blackberry,they are the best at sticking to the BT standards and - accordingly - seem to work best with car BT devices.
In all seriousness though, both Android and Apple have issues with sticking to BT specs. Whatever you may think of Blackberry,they are the best at sticking to the BT standards and - accordingly - seem to work best with car BT devices.
Thread Starter
Super Member
Joined: May 2010
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From: So. Cal.
Current: 2011 W212 Previous: 2008 W211 2006 550 2001 Rover 1997 W210
Just got my car back from dealership with Service A completed.
They also checked command and supposedly upgraded the command software to correct BT Streaming and the problem with the phone and speaker/mic.
Tested the phone making a couple calls and all seems well.
Gave my service advisor these links to help them w/ their updates...
https://mbworld.org/forums/4545064-post4.html
https://mbworld.org/forums/e-class-w212/300769-bulletins-207-coupe-212-sedan.html
Anyone know whats the best way to check to see if I have the latest command software?
Pushed the buttons on my ac on my drive back and noticed the ac functions appeared on my screen. Not sure if this is new or if I never noticed it before...
They also checked command and supposedly upgraded the command software to correct BT Streaming and the problem with the phone and speaker/mic.
Tested the phone making a couple calls and all seems well.
Gave my service advisor these links to help them w/ their updates...
https://mbworld.org/forums/4545064-post4.html
https://mbworld.org/forums/e-class-w212/300769-bulletins-207-coupe-212-sedan.html
Anyone know whats the best way to check to see if I have the latest command software?
Pushed the buttons on my ac on my drive back and noticed the ac functions appeared on my screen. Not sure if this is new or if I never noticed it before...
Out Of Control!!
Joined: Jun 2008
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From: Earth
Porsche Macan S SportDesign / Ex M-B's: 11 & 10 & 06 E350's, 02 S500
^^ That means you got the upgraded Command (like my 2011 has). What Dealer did you go to? They are extremely competent because when I had my 2010, the Dealers I went to had no idea about that upgrade and couldn't apply it to my car, try as I did for it. There were also a lot of Threads a while back of people trying to get that same update to no avail from Dealers.
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From: So. Cal.
Current: 2011 W212 Previous: 2008 W211 2006 550 2001 Rover 1997 W210
Beverly Hills MB.
Didn't have a specific SA and didn't want the one that helped me when I had my previous W211, so I asked the valet for the coolest guy.
Guys name is Jaime Sanchez.
I dropped the car off yesterday around noon and Jaime called me back around 4 saying that they couldn't find any updated command info/patches. I asked for his email and emailed him the two links above. He confirmed receipt of my emails this morning and told me he would take care of it.
Been a while since I got the service I expect when buying an MB.
Didn't have a specific SA and didn't want the one that helped me when I had my previous W211, so I asked the valet for the coolest guy.
Guys name is Jaime Sanchez.
I dropped the car off yesterday around noon and Jaime called me back around 4 saying that they couldn't find any updated command info/patches. I asked for his email and emailed him the two links above. He confirmed receipt of my emails this morning and told me he would take care of it.
Been a while since I got the service I expect when buying an MB.
Newbie
Joined: Dec 2011
Posts: 3
Likes: 0
From: Sheffield, UK
CLC180K
I have now solved this problem - I have returned my Samsung Galaxy Ace, and now have an HTC Desire S that works perfectly with the Mercedes Bluetooth and Audio system. The phone is much better than the Samsung and also cheaper than an iPhone. Without this thread I wouldn't have known that this was a problem with the phone software, so thanks for your assistance.
Newbie
Joined: Aug 2012
Posts: 2
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MB Bluetooth
So after a few wasted hours, I figure out that you can answer from the stearing wheel, but not the phone directly or the dash. I guess I will need to make out-going calls from voice command or maybe someone smarter then me can figure out what to do.
