MBrace respose
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MBWorld Fanatic!
Joined: Nov 2001
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From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
MBrace respose
Late yesterday afternoon the alarm on my E350 4M was mistakenly set off by me opening the drivers door from the inside as the window was down and the car locked in my garage. Reset it and didn't give it a second thought. This morning about 12 hours after the incident my cell phone rang and it was a recorded message from MBrace that the alarm had gone off. 12 hours after makes the phone alert worthless, the car, had it been stolen, would have been maybe a thousand miles away or had it been broken into the thieves would have been long gone. Can't understand why they would do this so long after the event?? I have lost a lot of confidence in MBrace for which I pay an exhorbitant fee annually. Anyone else have a similar issue??
Super Member
Joined: May 2008
Posts: 655
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Mercedes e350 BlueTec
Late yesterday afternoon the alarm on my E350 4M was mistakenly set off by me opening the drivers door from the inside as the window was down and the car locked in my garage. Reset it and didn't give it a second thought. This morning about 12 hours after the incident my cell phone rang and it was a recorded message from MBrace that the alarm had gone off. 12 hours after makes the phone alert worthless, the car, had it been stolen, would have been maybe a thousand miles away or had it been broken into the thieves would have been long gone. Can't understand why they would do this so long after the event?? I have lost a lot of confidence in MBrace for which I pay an exhorbitant fee annually. Anyone else have a similar issue??
Senior Member
Joined: Mar 2007
Posts: 284
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From: New York, Westchester
2017 GLE 350 W4, 2016 C 300, 2012 E 350 W4 Lux, 2006 ML 350
Useless
You would think, being relatively new to MB that Mbrace would be trying a little harder but it seems that they are just as useless as TeleAid was. Unbeleivable what they charge for the service as sosh mentioned. I will probably just drop them after the trial period.
They will probably give me a $50 or $100 reduction when I ask to terminate the service as TeleAid did, but I don't think it's worth it even at a reduced rate. Had it for 6 years with my ML and didn't use it once. Be nice to have that $1500 back.
They will probably give me a $50 or $100 reduction when I ask to terminate the service as TeleAid did, but I don't think it's worth it even at a reduced rate. Had it for 6 years with my ML and didn't use it once. Be nice to have that $1500 back.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 4,260
Likes: 6
From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
You would think, being relatively new to MB that Mbrace would be trying a little harder but it seems that they are just as useless as TeleAid was. Unbeleivable what they charge for the service as sosh mentioned. I will probably just drop them after the trial period.
They will probably give me a $50 or $100 reduction when I ask to terminate the service as TeleAid did, but I don't think it's worth it even at a reduced rate. Had it for 6 years with my ML and didn't use it once. Be nice to have that $1500 back.
They will probably give me a $50 or $100 reduction when I ask to terminate the service as TeleAid did, but I don't think it's worth it even at a reduced rate. Had it for 6 years with my ML and didn't use it once. Be nice to have that $1500 back.
MBWorld Fanatic!
Joined: Dec 2009
Posts: 1,121
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From: Connecticut
2018 BMW 540d
I wonder if this is typical.This is because I did something once with mBrace (I think I requested that the doors be unlocked via my laptop...as an experiment) and within a few minutes I got a call on my cell phone (my designated contact number).
Of course mine is just one experience...as is yours.I signed up for mBrace (3 years) *solely* for the automatic accident notification.I would have signed up if that was its *only* feature.I guarantee that either I,or my hiers,will sue everyone in sight if a serious accident occurs and a timely notification wasn't broadcast because of some flaw in the equipment or anything like that.Of course there may be things that are beyond MB's control...accident occured far from a cell tower,or caused some wire to be severed,etc.
As a matter of fact I'm gonna repeat that experiment right now and see what (if anything) happens.I'll report back for anyone who's interested.
Of course mine is just one experience...as is yours.I signed up for mBrace (3 years) *solely* for the automatic accident notification.I would have signed up if that was its *only* feature.I guarantee that either I,or my hiers,will sue everyone in sight if a serious accident occurs and a timely notification wasn't broadcast because of some flaw in the equipment or anything like that.Of course there may be things that are beyond MB's control...accident occured far from a cell tower,or caused some wire to be severed,etc.
As a matter of fact I'm gonna repeat that experiment right now and see what (if anything) happens.I'll report back for anyone who's interested.
MBWorld Fanatic!
Joined: Dec 2009
Posts: 1,121
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From: Connecticut
2018 BMW 540d
Hmmmm...successfully unlocked the doors via the mBrace website and still no call.Confirmed that they still have the correct number and that it's listed as "primary contact".
Strange.If I don't get a call soon I'll be on the phone with them tomorrow to get some answers.
Strange.If I don't get a call soon I'll be on the phone with them tomorrow to get some answers.
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Super Member
Joined: Feb 2010
Posts: 640
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2015 GL450
Hmmmm...successfully unlocked the doors via the mBrace website and still no call.Confirmed that they still have the correct number and that it's listed as "primary contact".
Strange.If I don't get a call soon I'll be on the phone with them tomorrow to get some answers.
Strange.If I don't get a call soon I'll be on the phone with them tomorrow to get some answers.
I do agree the original 12 hour delay was disappointing. Ha! Once my house alarm went off before noon. Squared it with the alarm company and forgot about it. Then I was scared sh*tless at about 5:30 pm by two very large people dressed in black walking through my bushes and looking in my windows. Turns out it was the police "following up" on the alarm almost 6 hours later! Later I got a letter from the police that investigating this false alarm was a freebie and next time I would be charged!
I too subscribe to MBrace for the accident notification alone.
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MBWorld Fanatic!
Joined: Oct 2010
Posts: 5,123
Likes: 1,288
From: Southern US
2010 E550, 273 Engine: 2012 S550, 278 Engine
You would think, being relatively new to MB that Mbrace would be trying a little harder but it seems that they are just as useless as TeleAid was. Unbeleivable what they charge for the service as sosh mentioned. I will probably just drop them after the trial period.
They will probably give me a $50 or $100 reduction when I ask to terminate the service as TeleAid did, but I don't think it's worth it even at a reduced rate. Had it for 6 years with my ML and didn't use it once. Be nice to have that $1500 back.
They will probably give me a $50 or $100 reduction when I ask to terminate the service as TeleAid did, but I don't think it's worth it even at a reduced rate. Had it for 6 years with my ML and didn't use it once. Be nice to have that $1500 back.
Another thing I used with MBRACE was the ability to send navigation address from a computer to my car.
I traded my car in for a 2010 E550. This car came with the Teleaid service and without knowing better I stopped my MBRACE and started with Teleaid. They have the same services but not the email option for navigation, they have better. As I drive I can ask for a business in some area and they will send me the navigation data and it comes quickly. This is included with the lowest cost pachage. And I can hear them much better too.
Member
Joined: Dec 2011
Posts: 97
Likes: 0
From: SoCal
2012 E63
I traded my car in for a 2010 E550. This car came with the Teleaid service and without knowing better I stopped my MBRACE and started with Teleaid. They have the same services but not the email option for navigation, they have better. As I drive I can ask for a business in some area and they will send me the navigation data and it comes quickly. This is included with the lowest cost pachage. And I can hear them much better too.
Noob question: Teleaid is an alternative service to the Mbrace ripoff offered by MB?
MBrace qwould not give me the free trial period unless I signed up for service first ... nice scam.
Last edited by MarcusBDUB; Mar 5, 2012 at 01:44 PM.
MBWorld Fanatic!
Joined: Jan 2011
Posts: 1,747
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From: Central Pennsylvania
2012 S350 Bluetec 4Matic, Diamond White, P2
I had a similar experience, however, mBrace was calling me within seconds of shutting off the alarm. My experience with mBrace has all been positive. Sorry to hear of this. I especially like being able to purchase the concierge service one month at a time. I like this service when I travel to new cities I am not familiar with, but, do not need it most of the time. It is nice to have the option. I use the mBrace send-to-benz functionality quite often.
MBWorld Fanatic!
Joined: Dec 2009
Posts: 1,121
Likes: 12
From: Connecticut
2018 BMW 540d
Followup
My curiosity having been piqued by the OP's experience I just tried an experiment...I called mBrace and was told that alarm notification (telephone,text,etc) occurs when the alarm has been sounding for 30+ seconds.So I intentionally tripped the alarm...windows open,car locked,opened the door from the inside....waited about a minute and,sure enough,within about 10 seconds,mBrace was calling my cell phone telling me that the alarm has been tripped.I then hung on and talked to a rep to tell him that I tripped the alarm intentionally as an experiment.
I was also told by mBrace that notifications are *not* sent out for door locking/unlocking so I clearly was hallucinating about 9 months ago regarding the calls I *thought* I got.
I was also told by mBrace that notifications are *not* sent out for door locking/unlocking so I clearly was hallucinating about 9 months ago regarding the calls I *thought* I got.
Last edited by listerone; Mar 9, 2012 at 11:26 AM.
