2010 E350 COMMAND SYSTEM MALFUNCTIONS
Member
Joined: May 2009
Posts: 177
Likes: 0
Black '10 E63
Taking your car to another dealer won;t make a difference. two dealers near me both said the problem has to be replicated by the technician since no codes are thrown. Once they replicate the problem, they'll fill out a form to send to the MB rep and so on and so on. Very protocol minded.
I don't believe this is temperature related since on both instances the temps were low and the car was even in the garage when this happened on one occasion. I'm thinking your video is our best lead at this point since it's evidence of what's happening to these cars. The tech I spoke to said they have had issues with the audio gateway in these cars but he won't look into it unless they can replicate the issue.
I don't believe this is temperature related since on both instances the temps were low and the car was even in the garage when this happened on one occasion. I'm thinking your video is our best lead at this point since it's evidence of what's happening to these cars. The tech I spoke to said they have had issues with the audio gateway in these cars but he won't look into it unless they can replicate the issue.
Junior Member
Joined: Jan 2012
Posts: 69
Likes: 0
E350 p2/amg sport
Mine was definitely not temp related.
The other issue is when my issues first started we were dealing with tsunami inspired parts shortages.
I was told that many of these parts whether command, or audio gateways were being. ecycled due to this. Nobody knows what/why we are having these issues. Since these are sporadic the part gets pulled then sent to MBUSA for QA. Many will pass QA because of the sporadic nature. Then they get sent back into the pool to be sent out to put into the next guys car.
After almost a year I got fed-up. I traded it in.
The other issue is when my issues first started we were dealing with tsunami inspired parts shortages.
I was told that many of these parts whether command, or audio gateways were being. ecycled due to this. Nobody knows what/why we are having these issues. Since these are sporadic the part gets pulled then sent to MBUSA for QA. Many will pass QA because of the sporadic nature. Then they get sent back into the pool to be sent out to put into the next guys car.
After almost a year I got fed-up. I traded it in.
Super Member
Joined: Feb 2010
Posts: 640
Likes: 6
2015 GL450
Mine was definitely not temp related.
The other issue is when my issues first started we were dealing with tsunami inspired parts shortages.
I was told that many of these parts whether command, or audio gateways were being. ecycled due to this. Nobody knows what/why we are having these issues. Since these are sporadic the part gets pulled then sent to MBUSA for QA. Many will pass QA because of the sporadic nature. Then they get sent back into the pool to be sent out to put into the next guys car.
After almost a year I got fed-up. I traded it in.
The other issue is when my issues first started we were dealing with tsunami inspired parts shortages.
I was told that many of these parts whether command, or audio gateways were being. ecycled due to this. Nobody knows what/why we are having these issues. Since these are sporadic the part gets pulled then sent to MBUSA for QA. Many will pass QA because of the sporadic nature. Then they get sent back into the pool to be sent out to put into the next guys car.
After almost a year I got fed-up. I traded it in.
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
FYI here is EPC part replacement history:
MY10
- Control Unit
2129068300
Replaced by 2129069400
2129063201
2129068604
Current 2129069000
- Display
2129005000
2129008607
2129004407
- Selector
2128701451
- Control Unit Fan
2048300708
2049060015
- Amplifier
2128700194
2129007108
- SDARS
1718701289
1719060900
- Antenna
2048206575
- Backup Camera
2128201897
2128202797
MY11
2129069000
2129008609
2129002612
2129002812
2129005000
2129008607
2129004407
2128702851
2048300708
2049060015
2128700194
2129007108
2128701289
2128705589
2128201775
2128201897
2128202797
MY12
2129005014
2129004407
2128702851
2049060015
2129007108
2128705589
2128201775
2128202797
MY13
2129009016
2129004407
2048709758
2049060015
2129005213
2128705589
2128201775
2128202797
MY10
- Control Unit
2129068300
Replaced by 2129069400
2129063201
2129068604
Current 2129069000
- Display
2129005000
2129008607
2129004407
- Selector
2128701451
- Control Unit Fan
2048300708
2049060015
- Amplifier
2128700194
2129007108
- SDARS
1718701289
1719060900
- Antenna
2048206575
- Backup Camera
2128201897
2128202797
MY11
2129069000
2129008609
2129002612
2129002812
2129005000
2129008607
2129004407
2128702851
2048300708
2049060015
2128700194
2129007108
2128701289
2128705589
2128201775
2128201897
2128202797
MY12
2129005014
2129004407
2128702851
2049060015
2129007108
2128705589
2128201775
2128202797
MY13
2129009016
2129004407
2048709758
2049060015
2129005213
2128705589
2128201775
2128202797
Last edited by konigstiger; Aug 4, 2012 at 02:47 PM.
Newbie
Joined: May 2012
Posts: 2
Likes: 0
Ml350
Last word from MB USA is that the problem is with software in last upgrade and that "they" expect to have a solution within two weeks. Current problems started following an upgrade by the dealer. MB states that replacing hardware will not solve problem. In the meantime, the Command system continues to malfunction periodically. Has anyone gotten similar information from MB recently?
Junior Member
Joined: Jan 2012
Posts: 69
Likes: 0
E350 p2/amg sport
Yes I heard that the first 2 times they reloaded NEW software on mine back in February,
I think they simply do not know what the problem is.
benefit is I got latest software that many didn't have even in newer cars. but still was not effective in fixing my problem
I think they simply do not know what the problem is.
benefit is I got latest software that many didn't have even in newer cars. but still was not effective in fixing my problem
MBWorld Fanatic!
Joined: Oct 2010
Posts: 5,141
Likes: 1,293
From: Southern US
2010 E550, 273 Engine: 2012 S550, 278 Engine
Service Advisor Joe Defreitas of Fletcher Jones Motorcars Fremont, CA called me late yesterday, Thursday 8/2/12. He told me the satellite receiver had arrived and was installed. Interestingly enough the so-called MB Audio "expert" is of the opinion that this "fix" is most likely not the solution. So then why the hell are they calling me to come pick up the car today Friday 8/3/12? Well Joe goes on to explain that this "expert" has given instructions for the dealership to contact me weekly and see if the problem has been resolved or not. What am I, a guinea pig now? I'm beginning to wonder if maybe I should take my car to a different MB dealership. This is really getting ridiculous.
Jawohl
Jawohl
I would love to be a "quinean pig" on this. If your dealer has been instructed to find out from you how it is it means there is corporate interest to solve this issue. This could lead to a fix for all of us.
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
Bulletin LI54.10-P-051049 "may" be applicable in that value transmitted by the battery sensor to the rear SAM is too low causing consumers (i.e.: COMAND, etc.) to intermittently shut off - recommends using diagnosis in SAM to read out actual voltage transmitted by battery sensor to SAM comparing it with voltage measured directly at battery using multimeter. If a difference > 1V is measurable, battery sensor must be replaced.
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MBWorld Fanatic!
Joined: Aug 2012
Posts: 1,047
Likes: 174
From: Florida
Too many german broads
Bulletin LI54.10-P-051049 "may" be applicable in that value transmitted by the battery sensor to the rear SAM is too low causing consumers (i.e.: COMAND, etc.) to intermittently shut off - recommends using diagnosis in SAM to read out actual voltage transmitted by battery sensor to SAM comparing it with voltage measured directly at battery using multimeter. If a difference > 1V is measurable, battery sensor must be replaced.
Senior Member
Joined: Feb 2012
Posts: 295
Likes: 3
From: PNW
2010 E550 coupe
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
MBWorld Fanatic!
Joined: Oct 2010
Posts: 5,141
Likes: 1,293
From: Southern US
2010 E550, 273 Engine: 2012 S550, 278 Engine
LI82.85-P-054716 https://mbworld.org/forums/5381790-post92.html
I believe this is what was done to my car and it fixed it.
My receipt says:
"LI82.85-P-054716_Ver.2 FOUND RADIO INOP AT TIMES. BULLETIN FOUND FOR RADIO INOP. PERFORMED INSTRUCTIONS PER BULLETIN, BACKDATED SDAR CONTROL UNIT SOFTWARE TO MAKE OPERATIONAL WITH CONTROL UNIT."
This was done 10/25/12 and has totally fixed it. I used to have the no sound problem at least once a week, not one time since the update.
Last edited by Arrie; Jan 20, 2013 at 11:35 AM.
MBWorld Fanatic!
Joined: Aug 2012
Posts: 1,047
Likes: 174
From: Florida
Too many german broads
I believe this is what was done to my car and it fixed it.
My receipt says:
"LI82.85-P-054716_Ver.2 FOUND RADIO INOP AT TIMES. BULLETIN FOUND FOR RADIO INOP. PERFORMED INSTRUCTIONS PER BULLETIN, BACKDATED SDAR CONTROL UNIT SOFTWARE TO MAKE OPERATIONAL WITH CONTROL UNIT."
This was done 10/25/12 and has totally fixed it. I used to have the no sound problem at least once a week, not one time since the update.
My receipt says:
"LI82.85-P-054716_Ver.2 FOUND RADIO INOP AT TIMES. BULLETIN FOUND FOR RADIO INOP. PERFORMED INSTRUCTIONS PER BULLETIN, BACKDATED SDAR CONTROL UNIT SOFTWARE TO MAKE OPERATIONAL WITH CONTROL UNIT."
This was done 10/25/12 and has totally fixed it. I used to have the no sound problem at least once a week, not one time since the update.
Senior Member
Joined: Jul 2003
Posts: 301
Likes: 1
From: Los Angeles, CA
2000 E320 2009 E550
LOSS OF AUDIO
LI82.85-P-054716 https://mbworld.org/forums/5381790-post92.html
The telephone did not work, the discs were not working and the radio was down. I was able to eject the disc. The navigation worked without audio. I made a stop at a location for about a 1/2 hour. I returned to the vehicle and the audio was working. The radio, disc and navigation.
Newbie
Joined: Jun 2013
Posts: 6
Likes: 0
From: alicante, spain
mercedes 'R' class 320.
command centre failure
Command centre/satnav, etc, reset, 'R' class, Merc, 2007, See under 'Battery' 
regards Jack.
regards Jack.
Last edited by foxear77; Jul 24, 2014 at 02:26 PM. Reason: forgot to put in v, model
Newbie
Joined: Apr 2016
Posts: 1
Likes: 0
2013 mercedes e350
LOSS OF AUDIO E-Class (W212)
I have the same problem, bought a CPO E350 1 year ago and the Audio recently stopped working. Dealer showed me that there was a leak and water had corroded the wires under the passenger front seat. Not covered by warranty. They wanted $3,500 to replace the Media Manager module, Carpet and wires. I will fix it myself and let you know.
MBWorld Fanatic!
Joined: Oct 2010
Posts: 5,141
Likes: 1,293
From: Southern US
2010 E550, 273 Engine: 2012 S550, 278 Engine
I have the same problem, bought a CPO E350 1 year ago and the Audio recently stopped working. Dealer showed me that there was a leak and water had corroded the wires under the passenger front seat. Not covered by warranty. They wanted $3,500 to replace the Media Manager module, Carpet and wires. I will fix it myself and let you know.
Is your car still under warranty? If yes why is it not covered by it, i.e. how did the water leak inside the car? That should be covered as well as damage it did.
Newbie
Joined: Dec 2016
Posts: 1
Likes: 0
Merc E300 Blue tec Hybrid AMG Avant
Problem with CD wont eject on W212 E 300
has any body had a problem where , cd wont eject or spends ages loading and then there is no sound when it does load. Its does not seem to be reading the cd. Its a single cd unit. when u press the eject buttom it says ejecting but nothing happens, then says device not avialable.
