warranty issues....... >:(
#1
Super Member
Thread Starter
Join Date: Jul 2012
Location: HESPERIA CA
Posts: 737
Likes: 0
Received 59 Likes
on
48 Posts
2011 E550
warranty issues....... >:(
hello you wonderful little scally wags! I made a thread about 2 months ago discussing rattling in my car, and how the dealer did not want to fix it. anyway it wasent fixed and I'm out of the 50,000 warranty and on to my extended one. first of all I'm assuming under the extended warranty the rattles are not going to be fixed, but since I have been there many times, can I tell them that they "OWE" me a fix since they were not able to do it when the original warranty was intact? the other question is, it seems like my car has a busted rear speaker, and that is the reason I'm taking my car in, would that be considered covered under the extended warranty or am I s#!t out of luck there as well?
#2
MBWorld Fanatic!
Join Date: Jan 2011
Location: Central Pennsylvania
Posts: 1,747
Likes: 0
Received 12 Likes
on
11 Posts
2012 S350 Bluetec 4Matic, Diamond White, P2
As long as the issue was documented during the regular warranty period, in my experience, this was sufficient to have the resolution carried forward. That said, you already have been to the same dealer several times and they have told you they are not going to fix it. I would place a call to the MB regional office and have them recommend an alternate dealer to take the vehicle to for this one issue. I think they will be helpful.
#3
MBWorld Fanatic!
![](https://mbworld.org/forums/images/ranks/veteran_army.png)
Join Date: Nov 2009
Location: Southeastern USA
Posts: 2,572
Received 143 Likes
on
102 Posts
2010 E350 Luxury Sedan, Engine 272 (V6)
Since you live in CA, you may wish to consider Lemon Law. Also, I think there is a section in Owners Manual re: problems with a specific section for CA.
#5
Super Member
Thread Starter
Join Date: Jul 2012
Location: HESPERIA CA
Posts: 737
Likes: 0
Received 59 Likes
on
48 Posts
2011 E550
As long as the issue was documented during the regular warranty period, in my experience, this was sufficient to have the resolution carried forward. That said, you already have been to the same dealer several times and they have told you they are not going to fix it. I would place a call to the MB regional office and have them recommend an alternate dealer to take the vehicle to for this one issue. I think they will be helpful.
#6
MBWorld Fanatic!
My MB SA once told me that you could blow your motor at 49,999 and have it replaced under warranty, but if it blew up again at 50,001 you were SOL. Not sure how accurate that is but good luck either way.
#7
MBWorld Fanatic!
Join Date: Jan 2011
Location: Central Pennsylvania
Posts: 1,747
Likes: 0
Received 12 Likes
on
11 Posts
2012 S350 Bluetec 4Matic, Diamond White, P2
I would request that they provide you with the name of a dealership with the expertise to fix your issue. The dealer's refusal to fix it should be good enough for them to realize that you are not receiving MB levels of customer service. If your goal is resolution, then you need to be dilligent. If the repair is not too costly, I would probably just have it fixed. Unless there is more to this story that you are not sharing, I believe this would be a fairly simple thing to get approved by MB. Why has your dealer given up on you?
Trending Topics
#8
Super Member
Thread Starter
Join Date: Jul 2012
Location: HESPERIA CA
Posts: 737
Likes: 0
Received 59 Likes
on
48 Posts
2011 E550
I would request that they provide you with the name of a dealership with the expertise to fix your issue. The dealer's refusal to fix it should be good enough for them to realize that you are not receiving MB levels of customer service. If your goal is resolution, then you need to be dilligent. If the repair is not too costly, I would probably just have it fixed. Unless there is more to this story that you are not sharing, I believe this would be a fairly simple thing to get approved by MB. Why has your dealer given up on you?
see is what is happening. the reason the dealer gave up on me is because they don't think that the rattles are abnormal. I on the other hand, know they are not normal, my aunt has a 2011 w212 as well and not ONE speak out of her car. also she had almost 70,000 miles on her car, 20,000 more then mine and never has she had a problem of any kind with her car.
#9
MBWorld God!
![](https://staticssl.ibsrv.net/autocomm/EvoM/fcotmicon.gif)
Join Date: Jul 2010
Location: on my way
Posts: 30,658
Received 3,399 Likes
on
2,844 Posts
2012 CLS63
![Thumbs up](https://mbworld.org/forums/images/icons/icon14.gif)
scally wags
![rolf](https://mbworld.org/forums/images/smilies/rofl.gif)