E-Class (W212) 2010 - 2016: E 350, E 550
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Two flat tires

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Old 06-14-2014, 03:44 PM
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Two flat tires

Hi, I need some opinions. I was driving at about 50 mph on a four-lane road. All of sudden, I felt the car had a "bump". Then Dashboard shows checking tires. I parked at a parking lot nearby and found out two driver-side tires blown out. They both have a hole. There is a little black mark next to the hole on each wheel. The two holes are at the same clock position. The car was towed by MB to a dealer. The dealer asked me to pay $618 plus tax.

My question is that is this a road hazard or defective tires. It's e350 2014. I just had 10,000 mile service in the dealer.

Thanks!
Old 06-14-2014, 03:50 PM
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Originally Posted by Rickcoup
Hi, I need some opinions. I was driving at about 50 mph on a four-lane road. All of sudden, I felt the car had a "bump". Then Dashboard shows checking tires. I parked at a parking lot nearby and found out two driver-side tires blown out. They both have a hole. There is a little black mark next to the hole on each wheel. The two holes are at the same clock position. The car was towed by MB to a dealer. The dealer asked me to pay $618 plus tax.

My question is that is this a road hazard or defective tires. It's e350 2014. I just had 10,000 mile service in the dealer.

Thanks!
you hit something, both tires got blown out; you'd be hard pressed to claim a defective tire, when both tires failed at the same time, the tires did their job, the truth is, it sounds like a defective road.
Old 06-14-2014, 04:04 PM
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Irrespective of whether it's a tire defect or pothole if you've the tire and wheel protection the tires + and damage to the rims will be covered.

But it looks like you hit a pothole as it's unlikely that both front and rear tire can be defective.

I had a tire blow out when I hit a pothole in Feb. M-B Roadside assist towed my car to a M-B dealer who replaced the tire plus a new Alloy Rim at a cost of almost $800.00!
It was covered under my tire+rim protection!
Old 06-14-2014, 04:04 PM
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Shud be road hazard
Old 06-14-2014, 04:36 PM
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Thanks all for your input. The thing puzzled me was the blow point on the two tires are the same, say 6 oclock. And I felt the bump once. I may overlook a small pothole. But shouldn't be a large one crossing two tires.

DC-IT, did you purchase the tire+rim protection separately?
Old 06-14-2014, 10:38 PM
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I purchased it at the time of signing the deal for $970.00 and it covers 5 years. So far the first claim more or less paid for the cost of the protection and I still have over four years coverage!
Old 06-16-2014, 11:41 AM
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At 50 mph it probably just felt like one bump. Why are there still potholes in the middle of June?

Last edited by KEY08; 06-16-2014 at 12:49 PM.
Old 06-16-2014, 12:15 PM
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Sounds like you hit something. As for the exact same position that just a coincidence. The front end rear tires won't even rotate at the same rate in the corners so those exact same positions won't be the exact same positions once you drive around the block. This is why I bought the road hazard on my car.

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