Dealer Maintenance
11-02-2014, 04:27 PM
#1
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2012 E 350
Dealer Maintenance
I'm approaching my 20K service and wonder if it makes a difference going to
dealer where I bought the car vs competitor.
I'm aware that warranty can be done at any MB shop, but somehow feel
I'd be better regarded by the place I bought the car.
Am I nuts?
dealer where I bought the car vs competitor.
I'm aware that warranty can be done at any MB shop, but somehow feel
I'd be better regarded by the place I bought the car.
Am I nuts?
11-02-2014, 04:51 PM
#2
11-02-2014, 04:55 PM
#3
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2010 E350 Luxury Sedan, Engine 272 (V6)
Not at all
Another factor is that loaners may be provided by one dealer, but not necessarily by another. Also, some dealers will try to sell you additional services once you get there whereas others don't. This is typical of almost every make of car sold in America though.
I take my car back to where I purchased it and always get a loaner, for a day or four days. They have never tried to sell me anything extra and in fact have advised that I could defer some expensive items due to low mileage.
The biggest advantage? I got to know the service advisors and get excellent service and advice from them.
Of course, a call to determine service costs at both would be helpful. You could also check out dealerrater.com to see if either rated, but the sampling is a little small for most dealerships.
11-03-2014, 12:30 AM
#4
Senior Member
Some dealers will reward you for loyalty with discounts or just better service. If an issue comes up that might or might not be covered by warranty, loyalty to a specific dealership will be an asset.
Another factor is that loaners may be provided by one dealer, but not necessarily by another. Also, some dealers will try to sell you additional services once you get there whereas others don't. This is typical of almost every make of car sold in America though.
I take my car back to where I purchased it and always get a loaner, for a day or four days. They have never tried to sell me anything extra and in fact have advised that I could defer some expensive items due to low mileage.
The biggest advantage? I got to know the service advisors and get excellent service and advice from them.
Of course, a call to determine service costs at both would be helpful. You could also check out dealerrater.com to see if either rated, but the sampling is a little small for most dealerships.
Another factor is that loaners may be provided by one dealer, but not necessarily by another. Also, some dealers will try to sell you additional services once you get there whereas others don't. This is typical of almost every make of car sold in America though.
I take my car back to where I purchased it and always get a loaner, for a day or four days. They have never tried to sell me anything extra and in fact have advised that I could defer some expensive items due to low mileage.
The biggest advantage? I got to know the service advisors and get excellent service and advice from them.
Of course, a call to determine service costs at both would be helpful. You could also check out dealerrater.com to see if either rated, but the sampling is a little small for most dealerships.
11-03-2014, 08:31 AM
#5
Member
Some dealers will reward you for loyalty with discounts or just better service. If an issue comes up that might or might not be covered by warranty, loyalty to a specific dealership will be an asset.
Another factor is that loaners may be provided by one dealer, but not necessarily by another. Also, some dealers will try to sell you additional services once you get there whereas others don't. This is typical of almost every make of car sold in America though.
I take my car back to where I purchased it and always get a loaner, for a day or four days. They have never tried to sell me anything extra and in fact have advised that I could defer some expensive items due to low mileage.
The biggest advantage? I got to know the service advisors and get excellent service and advice from them.
Of course, a call to determine service costs at both would be helpful. You could also check out dealerrater.com to see if either rated, but the sampling is a little small for most dealerships.
Another factor is that loaners may be provided by one dealer, but not necessarily by another. Also, some dealers will try to sell you additional services once you get there whereas others don't. This is typical of almost every make of car sold in America though.
I take my car back to where I purchased it and always get a loaner, for a day or four days. They have never tried to sell me anything extra and in fact have advised that I could defer some expensive items due to low mileage.
The biggest advantage? I got to know the service advisors and get excellent service and advice from them.
Of course, a call to determine service costs at both would be helpful. You could also check out dealerrater.com to see if either rated, but the sampling is a little small for most dealerships.
11-03-2014, 05:28 PM
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2012 E 350
The quote for this extended service as they call it-is $510.
To me that looks like oil/filter change and brake fluid. Per the manual-the rest is all inspections-oh sorry-cabin filter change
To me that looks like oil/filter change and brake fluid. Per the manual-the rest is all inspections-oh sorry-cabin filter change
11-04-2014, 04:49 PM
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2010 E350 Luxury Sedan, Engine 272 (V6)
About right
BTW, it is expensive, but it is an M-B. All the "prestige" makes have high service/parts charges. The "brake fluid" is actually a brake flush plus fluid.
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11-04-2014, 09:30 PM
#8
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