E-Class (W212) 2010 - 2016: E 350, E 550

Navigation system update for 2014 W212 E350

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Old 03-01-2016, 04:30 PM
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Navigation system update for 2014 W212 E350

I received an email from the dealer I purchased the car from. They say they have an update for my navigation system I believe for $229. I called them and asked if it was a full update or just a partial. They did not know. I do not want to get an up date if it does not fix the current problem of me not being able to put where I live into it. Does anyone know if this update is really for my vehicle or not. Thanks.
Old 03-01-2016, 05:21 PM
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Here we go again. You will receive a mail out or similar from the dealer or MBUSA re: updating your navigation system. It is generally about $250 and takes a couple of hours and you car has to be running the entire time.
The updates don't really amount to very much as regards specific streets, highways, restaurants, etc. in my experience. It does not fix any problems.
Old 03-01-2016, 05:40 PM
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Originally Posted by El Cid
Here we go again. You will receive a mail out or similar from the dealer or MBUSA re: updating your navigation system. It is generally about $250 and takes a couple of hours and you car has to be running the entire time.
The updates don't really amount to very much as regards specific streets, highways, restaurants, etc. in my experience. It does not fix any problems.
Do you know if it is for my vehicle. It will not cost me anything. I have a free update from MBUSA from when I bought the car. I just do not want to waste it on a partial update that will not fix the navigation issues.
Old 03-01-2016, 05:51 PM
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Don't know

Originally Posted by dbldpr
Do you know if it is for my vehicle. It will not cost me anything. I have a free update from MBUSA from when I bought the car. I just do not want to waste it on a partial update that will not fix the navigation issues.
Don't know, but I receive something every year and others do as well. It is something MBUSA wants to sell you. If it is the same thing, all it does is update the information on the hard drive in your car. May change some of the graphics.
What issues are you having? There are some types of updates where they correct problems with the system. You really need to talk to dealer about this specifically as it relates to your VIN.
Might want to wait until eligibility for free updates expires, if it does.
Guess it is two types of "updates." One to fix glitches in system and one just to update navigation data in your hard drive.
Ain't technology grand?
Old 03-01-2016, 07:03 PM
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Originally Posted by El Cid
Don't know, but I receive something every year and others do as well. It is something MBUSA wants to sell you. If it is the same thing, all it does is update the information on the hard drive in your car. May change some of the graphics.
What issues are you having? There are some types of updates where they correct problems with the system. You really need to talk to dealer about this specifically as it relates to your VIN.
Might want to wait until eligibility for free updates expires, if it does.
Guess it is two types of "updates." One to fix glitches in system and one just to update navigation data in your hard drive.
Ain't technology grand?
Cannot put where I live in the system. Places me 15 miles from where I live. Navigaties you in a circle to get to where you want to go sometimes such as make left make left make left and make left then go straight. Also every time we go to daylight savings time the navigation does not work 2 days before and 5 days after It has happened twice so far. It is all livable but my $25 hand held works perfect but the $60,000 one does not. I can put my address in any model MB prior to 2014 but not in 2014 or newer since MB switched to garmen for a head unit. I guess Crap in Crap out
Old 03-01-2016, 07:15 PM
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have you tried "saving position" whilst youre at your house? then save it as "home" then go to your saved addresses every time you want to go home. works for me.

anyway, with the update, normally takes years before MB "actually" updates maps and what not. so if yours is only 2 years old or has been updated recently(?) due to your nav problems then just save your free system update for later.
Old 03-01-2016, 07:23 PM
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Originally Posted by beejAMG
have you tried "saving position" whilst youre at your house? then save it as "home" then go to your saved addresses every time you want to go home. works for me.

anyway, with the update, normally takes years before MB "actually" updates maps and what not. so if yours is only 2 years old or has been updated recently(?) due to your nav problems then just save your free system update for later.
Does that mean that if car is under warranty there is no charge for navigation update
Old 03-01-2016, 07:27 PM
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Originally Posted by dbldpr
Does that mean that if car is under warranty there is no charge for navigation update
not sure about that mate but im goin by what you mentioned earlier.

Originally Posted by dbldpr
I have a free update from MBUSA from when I bought the car. I just do not want to waste it on a partial update that will not fix the navigation issues.
so i thought if you only get 1 free update, might wanna save it for something more worth it.

my dealership updated my coupe once for free but thats when they replaced the rear sam for around AU$3500 iirc. it was a good update since the car is 2011 and update was 2015 (i reckon). much difference.

Last edited by beejAMG; 03-01-2016 at 07:30 PM.
Old 03-01-2016, 11:34 PM
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Originally Posted by dbldpr
Do you know if it is for my vehicle. It will not cost me anything. I have a free update from MBUSA from when I bought the car. I just do not want to waste it on a partial update that will not fix the navigation issues.
Does this update has to be purchased within a particular time frame? I believe some of the navigation systems will tell which area of the map has been updated. If your area is not included, there's no point in updating. Generally wait at least 5-7 years since software installed in your car at least for some meaningful update.
Old 03-02-2016, 07:31 AM
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Thanks
Old 03-02-2016, 12:49 PM
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Unfortunately the only way to tell if the update will help you is by doing it. I don't think MB has specific information on what each annual update includes other than generic info like so many thousand POI have been updated. Since you get one for free, why not see if the service manager will grant you another free update next year if this one doesn't fix the issue. Have them put it in writing on invoice.
Old 03-02-2016, 01:32 PM
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Originally Posted by thefisch
Unfortunately the only way to tell if the update will help you is by doing it. I don't think MB has specific information on what each annual update includes other than generic info like so many thousand POI have been updated. Since you get one for free, why not see if the service manager will grant you another free update next year if this one doesn't fix the issue. Have them put it in writing on invoice.
been waiting on dealer to call me back. Had to find out if this update would fix my problem. If he says it will fix it then I will ask him to put it in writing that I get another update for free if it does not fix it. thanks

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