2016 e350 backup camera (dealer issue)
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Newbie
Joined: Nov 2016
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From: NNJ
2016 e350 4matic
2016 e350 backup camera (dealer issue)
Hi all, new member here. I just picked up a 2016 e350 demo over the weekend. What an incredible vehicle! I am however disappointed that it didn't come with a backup camera. The one I test drove had a camera, but the dealer said that one had been in an accident and they wouldn't sell it as a result. They assured me that the one that I bought had all the same options, as the MSRP is exactly the same. Unfortunately I figured out when I got home that it has the extra sensors in lieu of a backup camera. Needless to say I'm not a happy camper. The dealer said they can't do anything since the price is exactly the same and it's too expensive to add a factory camera.
Anyone recommend a reasonably priced solution? Thanks in advance.
Anyone recommend a reasonably priced solution? Thanks in advance.
Super Member
Joined: Dec 2014
Posts: 842
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From: Northern NJ
2015 E550 Coupe
There are a few different third party options out there. Obviuosly not the same as the factoty installed version, but if your car doesn't have the right wiring harness and Command hardware / software then third party is definitely cheaper. Crutchfield has one option that uses your cell phone and perhaps Mid City has a more integrated option.as well. Sorry to read you found out about the lack of rear view camera after signing for the car.
Thread Starter
Newbie
Joined: Nov 2016
Posts: 8
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From: NNJ
2016 e350 4matic
Super Member
Joined: Dec 2014
Posts: 842
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From: Northern NJ
2015 E550 Coupe
Yep. The vehicle has Parktronic instead of the rear view camera. Unusual to get a E350 built that way, but someone (either dealer or potential customer who backed out) special ordered it that way. No cheap way for any dealer to add that option to your car.
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Joined: Apr 2016
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991.2 GT3 RS; '18 AMG Wagon
If you press the issue with your dealer they should be able to get you into a different car with all the options you want. Some dealers offer return within a time frame and miles. Good luck
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Member
Joined: Nov 2015
Posts: 206
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From: Southern
2014 E-350
Ditto what cprx7 says.
First, look at the FTC cooling off period to see if it applies. Three business days so hurry. https://www.consumer.ftc.gov/article...-rule-may-help CORRECTION - does not apply.
Then, most dealers will have some grace period - some even hold paperwork for 72 business hours just in case they need to back something out. And sometimes financing doesn't get finalized for several days (not sure if you financed).
But time is critical, so if you're going to press the issue, do it today.
First, look at the FTC cooling off period to see if it applies. Three business days so hurry. https://www.consumer.ftc.gov/article...-rule-may-help CORRECTION - does not apply.
Then, most dealers will have some grace period - some even hold paperwork for 72 business hours just in case they need to back something out. And sometimes financing doesn't get finalized for several days (not sure if you financed).
But time is critical, so if you're going to press the issue, do it today.
Last edited by fosterelli; Nov 22, 2016 at 02:13 PM.
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Member
Joined: Nov 2016
Posts: 88
Likes: 13
From: Long Island, NY
2014 Mercedes Benz E350 Sport 4matic
Are you sure the camera isn't disabled in a menu somewhere in the COMMAND system? Thats really bizzare. I thought P1 included it, and usually the Parktronic option has the surround cameras as well. I may be wrong here but just hoping that maybe its a simple mistake to make things easier for you.
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Joined: Feb 2014
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From: MA
2008 E350 4Matic, 2011 E350 4matic
Yeah, it's strange that it doesn't have it. Maybe something weird with the parking assist. On my 2011, I have parktronic and I also have the rear view camera. I only have parking guidance though, there wasn't assist til 2014. Or MB is continuing their trend of removing features that used to be there in previous versions.
Also 3 day right of rescission doesn't apply to cars. Active parking assist is also supposed to include surround view so maybe you can use that when backing up?
Brochure is here so it tends to say there's a camera.
https://www.mbusa.com/vcm/MB/Digital...edan_Wagon.pdf
Also 3 day right of rescission doesn't apply to cars. Active parking assist is also supposed to include surround view so maybe you can use that when backing up?
Brochure is here so it tends to say there's a camera.
https://www.mbusa.com/vcm/MB/Digital...edan_Wagon.pdf
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From: Southern
2014 E-350
Thread Starter
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Joined: Nov 2016
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From: NNJ
2016 e350 4matic
So here's the deal. They only have one more 2016 in stock (with the options/colors I want...including the camera) which is the one I test drove. Actually, the other one has the wood color trim instead of the gray which mine has...and I do prefer the gray. They said that the reason they didn't sell me that one was because it was in an accident (not sure what the extent of the damages were). They are still willing to swap my car for that one, but do I want one that's been in an accident? I asked if they would give me the accident car for less than the one I have, but the answer is no since I'm leasing it. Both cars were loaner cars and have around 6k miles.
Last edited by AmpliFIRE; Nov 22, 2016 at 02:33 PM.
Super Member
Joined: Sep 2008
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From: SF
E-Class
Did you run your vin number? If possible, return the vehicle to the dealer and find another vehicle there or somewhere else. Avoid the accident one, it will haunt you later one way or another. AND WOOD? Ash wood is the only wood!
I had the opposite problem you are having when I searched for one. All had camera, but some didn't have parktronic.
I had the opposite problem you are having when I searched for one. All had camera, but some didn't have parktronic.
Thread Starter
Newbie
Joined: Nov 2016
Posts: 8
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From: NNJ
2016 e350 4matic
Did you run your vin number? If possible, return the vehicle to the dealer and find another vehicle there or somewhere else. Avoid the accident one, it will haunt you later one way or another. AND WOOD? Ash wood is the only wood!
I had the opposite problem you are having when I searched for one. All had camera, but some didn't have parktronic.
I had the opposite problem you are having when I searched for one. All had camera, but some didn't have parktronic.
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Joined: Feb 2014
Posts: 6,190
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From: MA
2008 E350 4Matic, 2011 E350 4matic
Did you run your vin number? If possible, return the vehicle to the dealer and find another vehicle there or somewhere else. Avoid the accident one, it will haunt you later one way or another. AND WOOD? Ash wood is the only wood!
I had the opposite problem you are having when I searched for one. All had camera, but some didn't have parktronic.
I had the opposite problem you are having when I searched for one. All had camera, but some didn't have parktronic.
Out Of Control!!
Joined: Jul 2003
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From: North Scottsdale, AZ
'71 Pinto
To avoid further speculation, this vehicle does not have nor was it built with rear camera per data card & EPC.
Last edited by konigstiger; Nov 22, 2016 at 03:57 PM.
Member
Joined: Nov 2016
Posts: 88
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From: Long Island, NY
2014 Mercedes Benz E350 Sport 4matic
That car has to be a like a 1 of 1, thats bizzare.
Super Member
Joined: Dec 2014
Posts: 842
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From: Northern NJ
2015 E550 Coupe
So here's the deal. They only have one more 2016 in stock (with the options/colors I want...including the camera) which is the one I test drove. Actually, the other one has the wood color trim instead of the gray which mine has...and I do prefer the gray. They said that the reason they didn't sell me that one was because it was in an accident (not sure what the extent of the damages were). They are still willing to swap my car for that one, but do I want one that's been in an accident? I asked if they would give me the accident car for less than the one I have, but the answer is no since I'm leasing it. Both cars were loaner cars and have around 6k miles.
Bottom line is if you can't get a W350 car with the options you want from this dealer and you can't unwind the deal, then see if you can get another model MB that's close to what you want for the same cost. Yes it is a trade-off you shouldn't have to make, but if your only E350 option at this dealer is your current car with missing rear view camera or a car that has been involved in an accident, looking at other MB models for a lease isn't that bad. As others have already stated, time is of the essence. However, the longer you wait, the less the dealer in incented to make things right.
Thread Starter
Newbie
Joined: Nov 2016
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From: NNJ
2016 e350 4matic
I know an excellent local aftermarket installer that will install a camera for me at a reasonable price. I called the dealership, and they've agreed to pay 1/2 of the cost. I think it's a pretty fair compromise and I'm most likely going to go that route. I did get a GREAT deal on the car after shopping around, so all is not lost I guess...
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S213 E450 4Matic, W111 220SE - prior cars: 3x W212, W210 E55 AMG, W202 C43 AMG, W126 300SE
Glad you were able to find a fair resolution to this weird issue.
What's the build date on this car? I have an earlier build 16 E250, which has both parktronic and camera. I've never seen one like this before.
What's the build date on this car? I have an earlier build 16 E250, which has both parktronic and camera. I've never seen one like this before.
Senior Member
Joined: Aug 2005
Posts: 405
Likes: 46
S213 E450 4Matic, W111 220SE - prior cars: 3x W212, W210 E55 AMG, W202 C43 AMG, W126 300SE
I've thought about this, as weird configurations interest me, and these cars can be spec'd fairly uniquely for a relatively high volume mass market product. The window sticker for my car (image attached) parcels out the features differently. On mine, parktronic is an extra cost option, and the rear camera is listed at no cost. The OPs car seems to have a P1 configuration like W213. Maybe something was updated later in the run.
