Navigation Update Nightmare
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Joined: Nov 2016
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2011 Mercedes E350 Sport 4matic
Navigation Update Nightmare
Recently decided to update my navigation on a 2011 E350. Ordered the discs from MB and loaded the first disc. All went well. Took almost 2 hours for the first disc to load. Then prompted me for the second disc, that is when it went downhill. It wouldn't read the second disc no matter how many times I reloaded. Tried to start over with disc one, but no luck, system kept asking for disc two. Call the number on the MB package and they were no help at all. Found out these guys are just contractors and are not with MB. Call the local dealer and he suggested that I pull the fuse for the Comand system to force a restart. Didn't work. Disconnect the battery for about 30 minutes. Restarted the car but all hell broke loose. Every system was failing. From anti-lock breaks to the air bags. Called the dealer again and we tried to reset them one at a time but no luck. Roadside service came out and picked up the car. Anyone been through this?
Last edited by steves5619; Nov 21, 2016 at 09:20 PM.
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Joined: Oct 2011
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From: Athens, GA USA
2011 E63, 2011 Hyundai Genesis 4.6 v8, 2013 GMC Denali XL, 1965 Ford Mustang, 2005 Merc. E500
I have heard this on some other brands of cars. I did my update but to be safe I kept the car running the whole time so there would be no variation in voltage to nav unit.
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Joined: Nov 2016
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2011 Mercedes E350 Sport 4matic
OK, some good news. All the fault codes cleared without having to do anything while the car was at the dealer. Bad news is they still can't find why the navigation has a problem. They are checking to see if the discs from Mercedes were bad.
Thread Starter
Newbie
Joined: Nov 2016
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2011 Mercedes E350 Sport 4matic
Just a comment about my Mercedes dealer. Mercedes of the Woodlands Texas has been amazing. Anthony, the service manger, has gone above and beyond to help me with this issue. What a great dealership.
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Joined: Jun 2016
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From: Massachusetts
2014 E550
sorry to hear about the problems. did you get the navigation updated? Does the updated navigation show information regarding speed limits? I have a 2014 e550.
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
Must be the season. Got a letter from MBUSA about updating and two emails from them as well. $249 with free shipping of the discs. Not worth it to me. Did it once after three years and not enough new to make it worthwhile.
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From: DMV
AMG GTBS, AMG GTR Pro, AMG GT, C63 AMG, Porsche Panamera 4S, RX-7 FC Turbo II
Glad it worked out. How is the update and is it worth it?
