Roadside assistance not always available
Thread Starter
Super Member
Joined: Apr 2016
Posts: 515
Likes: 99
From: Hudson Valley, NY
2012 E350
Roadside assistance not always available
This afternoon is was driving on the NY State thruway, traveling around the speed limit. There was road debris dropped from a truck which I could not avoid. Ran over the debris and blew out front right tire. Bent my wheel too-
Called roadside assistance and found out they are not allowed on the NY State thruway. I never knew NY State limits what emergency vehicles can respond on the Thruway.
Called roadside assistance and found out they are not allowed on the NY State thruway. I never knew NY State limits what emergency vehicles can respond on the Thruway.
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,549
From: MA
2008 E350 4Matic, 2011 E350 4matic
It's pretty common. Toll roads are considered private roads and those roads have exclusive contracts with tow companies who are allowed to tow on those roads. It's like that in many other states.
Senior Member
Joined: Nov 2016
Posts: 268
Likes: 35
From: Western Massachusetts
2019 S450 Silver w/ black interior
Ugh, I better check that out. A majority of my travel for the next year or two with work has me traveling the Massachusetts Turnpike. Granted it's only 30 miles out and 30 miles back but who knows. Better to be safe than sorry.
Senior Member
Joined: Sep 2013
Posts: 366
Likes: 53
From: Bandon, Or.
2013 E550 Sedan
Toll Roads and Roadside Assistance
MBWorld Fanatic!
Joined: Oct 2015
Posts: 1,583
Likes: 292
2019 E300
Please keep us updated on your findings, thank you.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 9,224
Likes: 1,798
From: V E G A S
1922 Ford Model T / no OBD
Yes, keep us updated.
Even in the times when MB roadside assistance WAS free, I found it very little usable.
The guy driving ML did not even carry scanner with him.
He could give you a jump, replace the battery, install YOUR spare wheel and that about it.
In any other case, they would call independent tow truck.
20 years ago, when I was picking up new MB, the salesman told me that his dealership was sending supervisors to disabled cars with intention to put it back on the road. But now it is only legend.
Even in the times when MB roadside assistance WAS free, I found it very little usable.
The guy driving ML did not even carry scanner with him.
He could give you a jump, replace the battery, install YOUR spare wheel and that about it.
In any other case, they would call independent tow truck.
20 years ago, when I was picking up new MB, the salesman told me that his dealership was sending supervisors to disabled cars with intention to put it back on the road. But now it is only legend.
MBWorld Fanatic!
Joined: Feb 2014
Posts: 6,190
Likes: 1,549
From: MA
2008 E350 4Matic, 2011 E350 4matic
If you have any break down, it's best to try and coast and get off an exit. Way too many people killed by drunk drivers when they have a flat tire.
