possible struct failure again
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MBWorld Fanatic!
Joined: Dec 2015
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From: Charlotte, NC
2014 E350 4M Diamond Silver
possible struct failure again
hello guys,
In Nov 2017, I replaced the Driver side strut and then in Jan 2018, the passenger side struts because of bad roads in Charlotte (I suspect the intersection where the local train work was being done in august 2017, UNCC).
Now, the driver side make the same noise again and scheduled an appointment for Monday for diagnosis. I suspect the dead racoon on the freeway on my way to Atlanta over the weekend for the cause of the damage this time.
Now my question is,
1. If they ask me to pay* for the labor and/or parts again, since not covered under ELW, what should I do? What are my options other than contacting MBUSA's CS.
Is there a better company out there, that doesn't break easily? I mean upgraded suspension packages..!
For additional cost, can I get a suspension warranty also?
2. There is compression sound from the front end at low speed speed bumps. Is that common? I never heard in any other car I drove.
*Earlier, I paid for labor on both the replacements. The part was replaced under goodwill. The dealership just made money..!
Thanks in advance.
In Nov 2017, I replaced the Driver side strut and then in Jan 2018, the passenger side struts because of bad roads in Charlotte (I suspect the intersection where the local train work was being done in august 2017, UNCC).
Now, the driver side make the same noise again and scheduled an appointment for Monday for diagnosis. I suspect the dead racoon on the freeway on my way to Atlanta over the weekend for the cause of the damage this time.
Now my question is,
1. If they ask me to pay* for the labor and/or parts again, since not covered under ELW, what should I do? What are my options other than contacting MBUSA's CS.
Is there a better company out there, that doesn't break easily? I mean upgraded suspension packages..!
For additional cost, can I get a suspension warranty also?
2. There is compression sound from the front end at low speed speed bumps. Is that common? I never heard in any other car I drove.
*Earlier, I paid for labor on both the replacements. The part was replaced under goodwill. The dealership just made money..!
Thanks in advance.
Last edited by raja777m; Mar 21, 2018 at 03:56 PM.
MBWorld Fanatic!
Joined: Mar 2014
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From: West Central Florida
2011 E550 P2 4M Sedan
I recall an airmatic issue for front end sounds over speed bumps - but that was a one time setting issue with the bump stops. Don't recall hearing about a recurring issue.
If you are still under the 1y/12k warranty, I would just take it back and say they are making a strange sound. No reason to share what might have been the cause. If they say they won't honor the parts/labor warranty on the replacement, ask them to explain why and then let us know. We got your back.
If you are still under the 1y/12k warranty, I would just take it back and say they are making a strange sound. No reason to share what might have been the cause. If they say they won't honor the parts/labor warranty on the replacement, ask them to explain why and then let us know. We got your back.
Thread Starter
MBWorld Fanatic!
Joined: Dec 2015
Posts: 1,190
Likes: 68
From: Charlotte, NC
2014 E350 4M Diamond Silver
I recall an airmatic issue for front end sounds over speed bumps - but that was a one time setting issue with the bump stops. Don't recall hearing about a recurring issue.
If you are still under the 1y/12k warranty, I would just take it back and say they are making a strange sound. No reason to share what might have been the cause. If they say they won't honor the parts/labor warranty on the replacement, ask them to explain why and then let us know. We got your back.
If you are still under the 1y/12k warranty, I would just take it back and say they are making a strange sound. No reason to share what might have been the cause. If they say they won't honor the parts/labor warranty on the replacement, ask them to explain why and then let us know. We got your back.
1y/12k warranty for the part? probably yes. ~6months and ~6k miles since last replacement.
Yes, not intended to mention the cause of it either, just shared with you guys, a dead raccoon on the road caused suspension failure (possible).
Thank You
The same sound occurred for the past 6 months until I fixed struts on both sides. Over small speed bumps, some clinking noise along with spring compression noise.
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From: New Jersey
2010 E550 P2 w/AMG Sport Package + Pano, 2015 Nissan Pathfinder
I thought all work done at the dealership was 1 year or 12k miles. So I'd assume you're covered regardless of the overall warranty status of the vehicle. I know the recent work I got done is all covered...allegedly.
Thread Starter
MBWorld Fanatic!
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From: Charlotte, NC
2014 E350 4M Diamond Silver
cool, will keep you guys posted next week once I hear from the dealership..!
MBWorld Fanatic!
Joined: Mar 2014
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From: West Central Florida
2011 E550 P2 4M Sedan
Yes, it should be. I figured OP used dealer so that should apply. With that said, even if they cover the repair, OP will want to find out what went wrong as you wouldn't expect a strut to go so soon like that.
Last edited by thefisch; Mar 22, 2018 at 04:56 PM.
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Joined: Jul 2017
Posts: 377
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From: Savannah, GA
2010 W212 E550 4matic
I recall an airmatic issue for front end sounds over speed bumps - but that was a one time setting issue with the bump stops. Don't recall hearing about a recurring issue.
If you are still under the 1y/12k warranty, I would just take it back and say they are making a strange sound. No reason to share what might have been the cause. If they say they won't honor the parts/labor warranty on the replacement, ask them to explain why and then let us know. We got your back.
If you are still under the 1y/12k warranty, I would just take it back and say they are making a strange sound. No reason to share what might have been the cause. If they say they won't honor the parts/labor warranty on the replacement, ask them to explain why and then let us know. We got your back.
MBWorld Fanatic!
Joined: Mar 2014
Posts: 3,107
Likes: 393
From: West Central Florida
2011 E550 P2 4M Sedan
LI32.22-P-052062 – 212 thumping from area of the front axle when driving over speed humps when the suspension strut rebounds, the rebound buffer spring causes a metallic knocking noise. Dealer should flash Airmatic control unit.
Senior Member
Joined: Jul 2017
Posts: 377
Likes: 98
From: Savannah, GA
2010 W212 E550 4matic
When I bought my 2011, I noticed a clunk/thump sound from the front when going over speed bumps at slow speed. Prior to the sale they sent the car to the dealer for evaluation and they apparently performed a system update that made the problem go away. IIRC the issue involved the bump stops and the clearances set in the system. Since this all happened pre-sale I don't have the details unfortunately. However, I did find this post in the bulletins thread that seemed to be related.Might want to check it out. It's been fine since for 3 years.
Member
Joined: Jul 2015
Posts: 172
Likes: 22
From: Outside Philadelphia
2011 E-350
I'm not sure that an update will solve raja777m's problem as his car doesn't have airmatic suspension. Having just replacing the struts and then later replacing the strut mounts on my car, I would be suspect of the mounts.
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Joined: Mar 2014
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From: West Central Florida
2011 E550 P2 4M Sedan
You're correct that the update would not apply to a car without airmatic.
Senior Member
Joined: Jul 2017
Posts: 377
Likes: 98
From: Savannah, GA
2010 W212 E550 4matic
hello guys,
In Nov 2017, I replaced the Driver side strut and then in Jan 2018, the passenger side struts because of bad roads in Charlotte (I suspect the intersection where the local train work was being done in august 2017, UNCC).
Now, the driver side make the same noise again and scheduled an appointment for Monday for diagnosis. I suspect the dead racoon on the freeway on my way to Atlanta over the weekend for the cause of the damage this time.
Now my question is,
1. If they ask me to pay* for the labor and/or parts again, since not covered under ELW, what should I do? What are my options other than contacting MBUSA's CS.
Is there a better company out there, that doesn't break easily? I mean upgraded suspension packages..!
For additional cost, can I get a suspension warranty also?
2. There is compression sound from the front end at low speed speed bumps. Is that common? I never heard in any other car I drove.
*Earlier, I paid for labor on both the replacements. The part was replaced under goodwill. The dealership just made money..!
Thanks in advance.
In Nov 2017, I replaced the Driver side strut and then in Jan 2018, the passenger side struts because of bad roads in Charlotte (I suspect the intersection where the local train work was being done in august 2017, UNCC).
Now, the driver side make the same noise again and scheduled an appointment for Monday for diagnosis. I suspect the dead racoon on the freeway on my way to Atlanta over the weekend for the cause of the damage this time.
Now my question is,
1. If they ask me to pay* for the labor and/or parts again, since not covered under ELW, what should I do? What are my options other than contacting MBUSA's CS.
Is there a better company out there, that doesn't break easily? I mean upgraded suspension packages..!
For additional cost, can I get a suspension warranty also?
2. There is compression sound from the front end at low speed speed bumps. Is that common? I never heard in any other car I drove.
*Earlier, I paid for labor on both the replacements. The part was replaced under goodwill. The dealership just made money..!
Thanks in advance.
Regarding your question about warranty coverage, they should replace them under the 6month/1 year labor and parts coverage, unless they have a good reason not to do so ( obvious signs of foul play), so unless you tell them about the racoon ( and there are no racoon leftovers on your suspension elements) you should be fine.
I don't know of any better parts you could use to make you suspension sturdier, I personally believe the OE parts are usually the best option for long term use. It sounds like there wasn't anything wrong with the parts themselves, the culprit was the rodent.
Good luck with it and tell us how it went!
Thread Starter
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Joined: Dec 2015
Posts: 1,190
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From: Charlotte, NC
2014 E350 4M Diamond Silver
Hey Raja, sorry for being slightly off topic and not more helpful in assisting you with your issue, I got a little distracted by mine. So, did you check your offending shock? Any oil leaks or bent shaft?
Regarding your question about warranty coverage, they should replace them under the 6month/1 year labor and parts coverage, unless they have a good reason not to do so ( obvious signs of foul play), so unless you tell them about the racoon ( and there are no racoon leftovers on your suspension elements) you should be fine.
I don't know of any better parts you could use to make you suspension sturdier, I personally believe the OE parts are usually the best option for long term use. It sounds like there wasn't anything wrong with the parts themselves, the culprit was the rodent.
Good luck with it and tell us how it went!
Regarding your question about warranty coverage, they should replace them under the 6month/1 year labor and parts coverage, unless they have a good reason not to do so ( obvious signs of foul play), so unless you tell them about the racoon ( and there are no racoon leftovers on your suspension elements) you should be fine.
I don't know of any better parts you could use to make you suspension sturdier, I personally believe the OE parts are usually the best option for long term use. It sounds like there wasn't anything wrong with the parts themselves, the culprit was the rodent.
Good luck with it and tell us how it went!
I know they will keep the vehicle for some time as the tranny shudders/jerks from 2-3 gear shifts. The engineer tried to clear the memory*1 (the car's computer learns on how I drive and adjusts accordingly) but the problem still persists. I told them to take a look at that issue also.
*1 to clear the memory on your own, drive around 40-50 mph and change the gears to 2 then 3 then 4 and go back to 2, 3, 4. etc few times, while applying gas and not losing much speed. he showed me this trick, but didn't work for me.
Senior Member
Joined: Jul 2017
Posts: 377
Likes: 98
From: Savannah, GA
2010 W212 E550 4matic
No, i did not mention about the raccoon or traces of raccoon. For 300 miles after the raccoon's suicide mission, the vehicle didn't show any signs of pain or fracture to the suspension. And I' drive my car very carefully, as this is my daily driver and hell it is expensive to fix this silver elephant.
I know they will keep the vehicle for some time as the tranny shudders/jerks from 2-3 gear shifts. The engineer tried to clear the memory*1 (the car's computer learns on how I drive and adjusts accordingly) but the problem still persists. I told them to take a look at that issue also.
*1 to clear the memory on your own, drive around 40-50 mph and change the gears to 2 then 3 then 4 and go back to 2, 3, 4. etc few times, while applying gas and not losing much speed. he showed me this trick, but didn't work for me.
I know they will keep the vehicle for some time as the tranny shudders/jerks from 2-3 gear shifts. The engineer tried to clear the memory*1 (the car's computer learns on how I drive and adjusts accordingly) but the problem still persists. I told them to take a look at that issue also.
*1 to clear the memory on your own, drive around 40-50 mph and change the gears to 2 then 3 then 4 and go back to 2, 3, 4. etc few times, while applying gas and not losing much speed. he showed me this trick, but didn't work for me.
Regarding your shifting issue, how hard/harsh is the shift? Will it, for example, make your passenger spill their coffee on themselves when it happens or is it more of an annoyance ? Mine has a shift issue too, from 3rd to 4th and 4th to 5th, it can be felt when I merge onto the highway, usually between 45 to 60 mph, but it's not violent, it's just feelable. None of the other shifts are perceptible, except for quick downshifts in some cases.
If yours only does it from 2nd to 3rd it might be caused by a shift valve (solenoid), those can be replaced and they shouldn't be too expensive. There's also a happier scenario where they can perform a software adaptation for those particular gears and the problem is solved.
Thread Starter
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Joined: Dec 2015
Posts: 1,190
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From: Charlotte, NC
2014 E350 4M Diamond Silver
Ha ha, suicide mission, I like that! I had a frog do that one time, it got stuck in my front grille and got a ride to my place where it got buried. I've seen a lot of raccons and armadillos on the side of the highway but I was lucky enough not to hit any of them so far. I don't even want to think of replacing my front/back struts, those things are insanely expensive on the airmatics.
Regarding your shifting issue, how hard/harsh is the shift? Will it, for example, make your passenger spill their coffee on themselves when it happens or is it more of an annoyance ? Mine has a shift issue too, from 3rd to 4th and 4th to 5th, it can be felt when I merge onto the highway, usually between 45 to 60 mph, but it's not violent, it's just feelable. None of the other shifts are perceptible, except for quick downshifts in some cases.
If yours only does it from 2nd to 3rd it might be caused by a shift valve (solenoid), those can be replaced and they shouldn't be too expensive. There's also a happier scenario where they can perform a software adaptation for those particular gears and the problem is solved.
Regarding your shifting issue, how hard/harsh is the shift? Will it, for example, make your passenger spill their coffee on themselves when it happens or is it more of an annoyance ? Mine has a shift issue too, from 3rd to 4th and 4th to 5th, it can be felt when I merge onto the highway, usually between 45 to 60 mph, but it's not violent, it's just feelable. None of the other shifts are perceptible, except for quick downshifts in some cases.
If yours only does it from 2nd to 3rd it might be caused by a shift valve (solenoid), those can be replaced and they shouldn't be too expensive. There's also a happier scenario where they can perform a software adaptation for those particular gears and the problem is solved.
last time I had this issue, they replaced the K1 clutch pack under factory warranty and it should be covered again under ELW, if in case that is the problem.
Will update once the stealer updates me.
