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I took my car in for its 45k sched maintenance visit and I advised the rep that I had squeeking brakes for over a year (they replaced my front brakes last fall under warranty due to the same issue) and the problem still persists. Not looking for freebies I told him just that, maybe it could be some thing as simple as forgetting to lube the piston contact point or the caliper pins etc etc (simple fix). I understand what wear and tear is and I dont mind waiting for the brakes to wear down and replace them myself with a good set of akebonos, but due to principal and the fact that I bought a $60K+ car new; it shouldn't be making these noises. Especially when other E-Class cars don't.
They looked at it and said that the rear brakes are worn down to 25% of its life and should be replaced soon. So Im still stuck with the problem and I say ok and I drive off. When I took the car back from the dealer I noticed that they had left their copy of the service order (attached below) and it said that the cost to look at the brakes was $243.00 and the maint service was $644 (total of 877+tax). I got a copy of my actual invoice in the e-mail (see attached) and it said that the cost to look at the brakes =$0! and cost to buy 2 maintenance visits = $1128.87, they said normally this service 45k service costs 877+tax!
My question(s) is/are,
Is it normal to roll in the cost of looking at customer car issues into the service fee?
Should the problem be fixed under a manufacture bulletin?
Am I getting hosed?
Thanks in advance.
Last edited by KAL.EL3000; Apr 13, 2018 at 04:14 AM.
You are in Canada, so you need to check your laws.
In US, all states have laws that each job above around $300 (that can change between states) has to be proposed and signed by customer.
I see you signed that option off.
Once you had your car at stealer - you got hosed , period.
The invoice shows a service A (normally $250-300 near me) plus package (no idea what what this is) for $450+tax and they replaced the fuel filter $280+. Not sure what is due for your car so it's hard to judge the services. But it goes on to say that you wanted a prepaid maintenance package for 2 services for $999 plus tax. Not sure what's due for your next service but it should be covered by the PPM.
Go back to the dealer (call if you'd like) and ask them to explain what they did, and how much they charged you for what they did. I THINK I understand what they did, but I'd have to ask the dealer to understand for sure.
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