E-Class (W212) 2010 - 2016: E 350, E 550
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Drop to Neutral from Drive

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Old Feb 10, 2020 | 10:57 PM
  #1  
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From: Abbotsford, BC, Canada
1999 SL 500 & 2011 E 550 4Matic
Drop to Neutral from Drive

I was driving to work this AM In Drive, sport mode - the usual.
While exiting the freeway ... without touching shifter or paddles ... on the exit ramp - all of a sudden the motor began free revving ... as if it had been shifted to neutral - which I had not done.
I coasted to a stop and played with the paddles (they have at times shifted on their own to a low gear) & with the shifter stock. Nothing.
I then I shut the car off & restarted ... everything back to normal. Except now the “Check Engine” light is on & will not go away.
I checked the gas cap - is on tight.
Is this an indication that I have transmission troubles looming? Electronic controls issues?
What do you think?

Fortunately I do have an after market Bumper to Bumper warrantee that will cover what ever it might be.
I would not want to be stranded if it happens worse next time ...

Last edited by ChrisB; Feb 11, 2020 at 01:03 AM.
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Old Feb 11, 2020 | 07:04 AM
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Pull the CEL code for an answer
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Old Feb 11, 2020 | 10:07 AM
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1922 Ford Model T / no OBD
what KEY says.
Crystal ball is down today.
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Old Feb 11, 2020 | 10:37 PM
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From: Abbotsford, BC, Canada
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The check engine light went off today.
Fixed itself?
I will be going in for 60,000 mile maintenance soon... so my independent mechanic will look into the Codes.
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Old Feb 11, 2020 | 10:40 PM
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Spark plugs are due and 10K out from transmission service.
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Old Feb 17, 2020 | 09:23 PM
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From: Abbotsford, BC, Canada
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Well it happened again today.
Going up a steep hill slowly in a low gear ... I actually felt the transmission loose the gear and the engine start to free rev.
Backed into a parking stall - shut the car off & restarted and we were on our way.
The check engine light is on again.

This time we were 200 miles away from home ... so I will be looking to get this diagnosed soon.
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Old Feb 17, 2020 | 11:58 PM
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1922 Ford Model T / no OBD
$5 for bluetooth plug to read the codes and your choice is Russian Roulette?
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Old Feb 18, 2020 | 12:57 AM
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'16 E350, gone: '03 c230k
This:
Amazon Amazon

Plus the free 'Car Scanner' app.

Haven't used it on the W212 yet but worked great on the W203.
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Old Feb 19, 2020 | 10:07 PM
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From: Abbotsford, BC, Canada
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The mechanic did the diagnostic work today - it turns out to be something in the steering column not sending signals to the transmission.
So a fix has been agreed with the Old Republic extended warrantee company ...
$ 2,056 CDN (including taxes) for a new steering column assembly - will be ready to install this Friday.
Anyone ever heard of this type of failure before?
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Old Feb 19, 2020 | 11:00 PM
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What was the code?
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Old Feb 20, 2020 | 02:58 AM
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This sounds like ISM failure - and is priced like it, too. I don't see it a lot on the forums but sometimes. If it happens with the car in park, you can't get it into neutral to tow it unless you hook it up to SDS. That there is no override is a big oversight, IMO.
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Old Feb 21, 2020 | 10:03 PM
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From: Abbotsford, BC, Canada
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The steering column fix did not cure the problem ... next week the ISM (Intelligent Servo Module) will be replaced.

Last edited by ChrisB; Feb 21, 2020 at 10:07 PM.
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Old Feb 22, 2020 | 07:52 AM
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Originally Posted by ChrisB
The steering column fix did not cure the problem ... next week the ISM (Intelligent Servo Module) will be replaced.
Wait so the warranty paid $2000+ for a steering column fix - whatever that means - and that wasn't the ISM? Granted the ISM is not on the column, but I just assumed that's what they were saying to help you understand it was related to signalling for the transmission. The ISM should have been the first suspect. Glad you got a warranty.
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Old Feb 22, 2020 | 03:10 PM
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1922 Ford Model T / no OBD
Would love to hear dialogue between mechanic and extended warranty managers.
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Old Feb 25, 2020 | 10:00 PM
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From: Abbotsford, BC, Canada
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Originally Posted by LILBENZ230
This sounds like ISM failure - and is priced like it, too. I don't see it a lot on the forums but sometimes. If it happens with the car in park, you can't get it into neutral to tow ...
Since the car dropped out of gear After the fix when my mechanic test driving - the day he replaced the guts of the steering column.
I have been driving every day. In the past week I experienced one failure to upshift while in drive ...
Old Republic has agreed to replace the ISM as well - this will happen tomorrow.
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Old Mar 10, 2020 | 10:15 PM
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From: Abbotsford, BC, Canada
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About 1.5 weeks ago the ISM (Intelligent Servo Module) was replaced as well - towed to MB Shop to get properly programmed.

Drove great till yesterday - dropped to neutral twice in one day;
- while idling in drive with foot on brake
- while approaching a traffic circle at about 40 miles per hour.

So now my independent mechanic will take the car back to the MB Shop to diagnose.

Could be a faulty module.

Good thing I’m not paying for this.

$ 300 deductible ... $ 4,000 in repair cost so far & counting.

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Old Mar 11, 2020 | 10:55 AM
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Have you had the transmission service completed on this car? If not, you should.
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Old Mar 11, 2020 | 01:50 PM
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Originally Posted by KEY08
Have you had the transmission service completed on this car? If not, you should.
this thread is for pop-corn selling only.
Glad he is updating us, but it confuses me, why the OP is dropping thousands of Dollars on an impulse or with not enough research.
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Old Mar 11, 2020 | 10:46 PM
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From: Abbotsford, BC, Canada
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Originally Posted by KEY08
Have you had the transmission service completed on this car? If not, you should.
Transmission fluid change was done at 90,000 Km (54,000 miles).

Last edited by ChrisB; Mar 11, 2020 at 10:58 PM.
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Old Mar 11, 2020 | 10:49 PM
  #20  
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From: Abbotsford, BC, Canada
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Originally Posted by raja777m
this thread is for pop-corn selling only.
Glad he is updating us, but it confuses me, why the OP is dropping thousands of Dollars on an impulse or with not enough research.
Not selling pop-corn ... asking if any one else has had similar experience.
I have a warranty that covers this. Others may not.
It is apparently quite expensive to self-fund such problems.

Last edited by ChrisB; Mar 11, 2020 at 10:57 PM.
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Old Mar 13, 2020 | 09:08 PM
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From: Abbotsford, BC, Canada
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Originally Posted by kajtek1
What was the code?
The car was at MB Service shop for a day ... they could not replicate the condition. They could not figure out the problem.
Xentry Diagnostics testing done.
Stored fault codes P1709, P0705, P0606.
Examined ISM connector - wiring OK.
Checked for water or moisture under front carpets - none found.

Unable to find conclusive fault.

So I will be driving till the incidences become way more frequent - or something breaks completely.

Have to not rely on acceleration to remain safe when driving ... it might not be there.
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Old Mar 14, 2020 | 04:28 PM
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Originally Posted by raja777m
this thread is for pop-corn selling only.
Glad he is updating us, but it confuses me, why the OP is dropping thousands of Dollars on an impulse or with not enough research.
Aside from the fact he has a warranty that is footing the bill, what would you have him do? All research on this points directly at the ISM which has been replaced and the connections examined.
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Old Jun 23, 2020 | 04:04 AM
  #23  
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W212
Hi Chris

I am having the exact problem as you! In fact, mine subsequently leads to starter problem, although I can't be sure if they are related.
Which car are you driving? I am driving a year 2012 W212. So what is your status now?

Rgds
Ken
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Old Jun 23, 2020 | 04:08 AM
  #24  
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Hi,
This is quite a long post regarding gear shifting / starter problem and as of now, problem not resolved yet. Hopefully, some bros can shed some light.
Car: Year 2012 W212

Problem 1 (gear shift to 'P' or 'N' by itself)
The problem first started about 2 months ago when I stop at a traffic light and I felt a small jerk. Realised the gear has shifted to 'P' by itself.

I couldn't shift back to 'D', until I switch off and restart the engine. Afterwards, all is ok, the car run smoothly. However, a few days later, when slowing down (not complete stop yet), the car will shift to neutral by itself. Same thing, I couldn't shift it back to 'D' until I switch off the engine. The check engine light also came on. This happens intermittently over the next few days/weeks.

Problem 2 (starter cannot crank)
Living with problem 1 for a few weeks, when starting the car one morning, I can feel the starter crank once (split second thingy) and stop. After trying a few times, manage to start and driving was smooth after. Similarly, the starter problem happen a few more times over the next few weeks.

Decide to bring car to workshop.

Assessment 1
First diagnosis naturally points to faulty starter. After changing, cannot start still. Lucky it happen while still at the workshop. So concluded its not a starter motor issue. Workshop was very proactive to reverse the repair and kept the car for further diagnosis.

Assessment 2
Car was left overnight for diagnosis and was informed that Problem 2 was caused by a faulty Intelligent Servo Module (ISM). [img]chrome-extension://ohhcpmplhhiiaoiddkfboafbhiknefdf/TMToolbar/image/tooltip/webicon_gray.png[/img]https://mechvibesblog.com/intelligent-servo-module/
Replaced the ISM

Post repair - Day 1
The car seems to be cranking and starting smoothly after changing the ISM. However, on the night itself, the gear shifted to neutral again while at slow speed. Check engine light came on again. Called the workshop. The quick assessment is that it is two separate and different problem e.g. gear shift by itself and starter issue. Meaning that the ISM have resolved the starter issue while the gear shifting by itself is a separate problem. Possible the conductor plate? Nonetheless, was told to monitor and continue driving.

Post repair - Day 7
Today, the car once again did the dreaded spilt-second crank and stop 😫. Have to retry 3-4 times before starting the engine. This is after 6-7 days of smooth cranking after changing the ISM.

Diagnosis???
So the big question now is, are the 2 problems related?
It seems like there is a sequence to it? The gear shifting to neutral by itself first, and a week or 2 later, the starter problem will surface?

Perhaps problem 1 leads to problem 2?

Thanks for reading, and any help or comment is much appreciated!

Will post result and outcomes when/if i solve the problem.
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Old Jun 23, 2020 | 09:57 AM
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For me a shop who can't tell bad module from bad starter is not acceptable.
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