Command Audio Console Switch - Back Button
Thread Starter
Member
Joined: May 2009
Posts: 175
Likes: 20
From: Houston, Texas
2012 & 2014 E350 Sports, 2017 E43
Command Audio Console Switch - Back Button
Does any body have encountered that the back button on Command Audio Console Switch is stuck all the way down and will not function anymore? I have Mercedes ELW but they are saying there is foreign substance in the buttons causing them to stick and not covered under warranty. We have not spilled any liquids and its 2014E350 and apparently never had this issue before. I am not sure how foreign substance can get in there. Is it worth calling ELW customer service or try another dealership? The ELW will expire in about 2 weeks. The parts dept quoted $706 plus tax for it. Any suggestions will be appreciated.
MBWorld Fanatic!
Joined: Apr 2006
Posts: 4,695
Likes: 1,830
From: Dallas-Ft.Worth,TX
2016 E350 Sport
Ah, the ever popular "foreign material in the switch" excuse. Probably because the cupholders are nearby, and any route from cupholder to lips transits the BACK button below. Sure you haven't spilled coffee there?
I would try another dealership. I can remove that console and replace that switch in less than 20 minutes. No way it costs more than $700.
Rather than a hammer, I would try a hot, moist facecloth.
I would try another dealership. I can remove that console and replace that switch in less than 20 minutes. No way it costs more than $700.
Rather than a hammer, I would try a hot, moist facecloth.
Last edited by DFWdude; Apr 9, 2021 at 08:04 PM.
