E350 Bluetec been at dealer 1+ month, MB bluetec fraud/settlement no end in sight.
Thread Starter
Newbie
Joined: Oct 2022
Posts: 11
Likes: 1
2012 E350 Bluetec
E350 Bluetec been at dealer 1+ month, MB bluetec fraud/settlement no end in sight.
Hello MBWorld Forums. I created a new name because I wanted to remain anonymous. You might guess why after reading this.
For years I have tried to get my W212 E350 Bluetec fixed and claim the settlement money for the fraudulent garbage pulled. To say this has been difficult would be an understatement. No dealerships would even make an appointment to have this done, always had an excuse or something. That is not the point of why I am writing today. Finally a dealer took my car with an appointment over a month ago. It will be 1 month and 1 week Thursday 11/3. I was told on the phone that this could be a 2-3 day job, which I was fine with. Upon arrival at the dealership, I was told 2-3 weeks! Whoa major discrepancy already. I agree with the hopes it would be closer to two weeks than three. Fast forward to today. When inquiring as to what the hell is going on, I am only told they are hoping to get the parts ordered soon! What? They haven't been ordered already before my appointment? I am told I will get more information and am never told anything else, time and time again. I am pissed off and that's putting it mildly. I want my car back, I need my car back. Has anyone had a similar experience? I have already talked to a few lawyers. I am planning to go after MB USA for this and possibly the local dealer. I have been paying for a rental car this entire time. I love my Mercedes, but this entire process has really got me thinking I will never buy another one. Once the car is a few years old it seems like you are just another problem for them.
For years I have tried to get my W212 E350 Bluetec fixed and claim the settlement money for the fraudulent garbage pulled. To say this has been difficult would be an understatement. No dealerships would even make an appointment to have this done, always had an excuse or something. That is not the point of why I am writing today. Finally a dealer took my car with an appointment over a month ago. It will be 1 month and 1 week Thursday 11/3. I was told on the phone that this could be a 2-3 day job, which I was fine with. Upon arrival at the dealership, I was told 2-3 weeks! Whoa major discrepancy already. I agree with the hopes it would be closer to two weeks than three. Fast forward to today. When inquiring as to what the hell is going on, I am only told they are hoping to get the parts ordered soon! What? They haven't been ordered already before my appointment? I am told I will get more information and am never told anything else, time and time again. I am pissed off and that's putting it mildly. I want my car back, I need my car back. Has anyone had a similar experience? I have already talked to a few lawyers. I am planning to go after MB USA for this and possibly the local dealer. I have been paying for a rental car this entire time. I love my Mercedes, but this entire process has really got me thinking I will never buy another one. Once the car is a few years old it seems like you are just another problem for them.
Out Of Control!!
Joined: Apr 2019
Posts: 11,958
Likes: 6,802
From: Silicon Valley
W212 MY'14 M276-3.5NA @75kMi
Who ever advised you to go after MBUSA may have misguided you. Dealerships are independent entities.
Plan B: the dealer claims "part shortage"...
Inquire what part numbers are involved and FedEx them yourself for $50.
The part shortage struggle is organized locally by regions. Source your parts in a different region!!
I just got done dealing with this nonsense... it took me couple days to find the genuine warehouse that overnights 100% of every parts. On the Westcoast everything is backordered with no ETA, on Eastcoast it's free shipping or overnight... zero problem!
BTW: what does the dealer diagnosed to be wrong with your car??
Plan B: the dealer claims "part shortage"...
Inquire what part numbers are involved and FedEx them yourself for $50.
The part shortage struggle is organized locally by regions. Source your parts in a different region!!
I just got done dealing with this nonsense... it took me couple days to find the genuine warehouse that overnights 100% of every parts. On the Westcoast everything is backordered with no ETA, on Eastcoast it's free shipping or overnight... zero problem!
BTW: what does the dealer diagnosed to be wrong with your car??
Last edited by CaliBenzDriver; Oct 30, 2022 at 12:07 AM.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 9,224
Likes: 1,798
From: V E G A S
1922 Ford Model T / no OBD
Dealers are well known to fill their schedule holes with AEM jobs they hold on the yard just for that.
The only way to motive them to work better is taking a loaner on their wallet.
When I was doing AEM, I made a request and 2 months later the dealer called me when they had part in hands.
For dealer screwing the job, in USA you can call national hotline.
You will also find on forum email to Shelby from the law firm, who is handling the settlement.
Tons of experiences posted in adequate diesel section.
I keep scratching my head, where is the fraud in all of this?
The only way to motive them to work better is taking a loaner on their wallet.
When I was doing AEM, I made a request and 2 months later the dealer called me when they had part in hands.
For dealer screwing the job, in USA you can call national hotline.
You will also find on forum email to Shelby from the law firm, who is handling the settlement.
Tons of experiences posted in adequate diesel section.
I keep scratching my head, where is the fraud in all of this?
Last edited by kajtek1; Oct 30, 2022 at 02:22 PM.
Thread Starter
Newbie
Joined: Oct 2022
Posts: 11
Likes: 1
2012 E350 Bluetec
Who ever advised you to go after MBUSA may have misguided you. Dealerships are independent entities.
Plan B: the dealer claims "part shortage"...
Inquire what part numbers are involved and FedEx them yourself for $50.
The part shortage struggle is organized locally by regions. Source your parts in a different region!!
I just got done dealing with this nonsense... it took me couple days to find the genuine warehouse that overnights 100% of every parts. On the Westcoast everything is backordered with no ETA, on Eastcoast it's free shipping or overnight... zero problem!
BTW: what does the dealer diagnosed to be wrong with your car??
Plan B: the dealer claims "part shortage"...
Inquire what part numbers are involved and FedEx them yourself for $50.
The part shortage struggle is organized locally by regions. Source your parts in a different region!!
I just got done dealing with this nonsense... it took me couple days to find the genuine warehouse that overnights 100% of every parts. On the Westcoast everything is backordered with no ETA, on Eastcoast it's free shipping or overnight... zero problem!
BTW: what does the dealer diagnosed to be wrong with your car??
Dealers are well known to fill their schedule holes with AEM jobs they hold on the yard just for that.
The only way to motive them to work better is taking a loaner on their wallet.
When I was doing AEM, I made a request and 2 months later the dealer called me when they had part in hands.
For dealer screwing the job, in USA you can call national hotline.
You will also find on forum email to Shelby from the law firm, who is handling the settlement.
Tons of experiences posted in adequate diesel section.
I keep scratching my head, where is the fraud in all of this?
The only way to motive them to work better is taking a loaner on their wallet.
When I was doing AEM, I made a request and 2 months later the dealer called me when they had part in hands.
For dealer screwing the job, in USA you can call national hotline.
You will also find on forum email to Shelby from the law firm, who is handling the settlement.
Tons of experiences posted in adequate diesel section.
I keep scratching my head, where is the fraud in all of this?
Super Member
Joined: Nov 2014
Posts: 545
Likes: 230
From: Toronto & California
2015 ML400 4MATIC, 2016 C300 4MATIC, 2014 E350 4MATIC (Totaled), 2006 E350 (Sold)
Hi,
Im assuming this is for the field measure for your OM642 aka Diesel Gate Recall. Technically the vehicle is still drivable and the dealer should have NOT taken the vehicle; hence why they probably did not give you a loaner as well.
I had the run around for blind spot sensors till the dealer confessed they are on back order with no ETA. My local dealer here in Toronto, ON have field measure appointments backed up to April of 2023.
I personally think the dealer is at fault for giving you such as “fast” turn around time, only to do this to you. You shouldn’t need to pay for the rental, I’d bring this up with the service manager at the dealer your car is with first, then escalate with MBUSA.
There are more diesels up here in Canada, hence why are booking times are different. But to note* there are a lot of parts on back order for diesels at the moment. The dealer you brought it to should have been up front with this.
Im assuming this is for the field measure for your OM642 aka Diesel Gate Recall. Technically the vehicle is still drivable and the dealer should have NOT taken the vehicle; hence why they probably did not give you a loaner as well.
I had the run around for blind spot sensors till the dealer confessed they are on back order with no ETA. My local dealer here in Toronto, ON have field measure appointments backed up to April of 2023.
I personally think the dealer is at fault for giving you such as “fast” turn around time, only to do this to you. You shouldn’t need to pay for the rental, I’d bring this up with the service manager at the dealer your car is with first, then escalate with MBUSA.
There are more diesels up here in Canada, hence why are booking times are different. But to note* there are a lot of parts on back order for diesels at the moment. The dealer you brought it to should have been up front with this.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 9,224
Likes: 1,798
From: V E G A S
1922 Ford Model T / no OBD
As for the loaner, the settlement also provides for your cost associated with AEM. Meaning if you have long drive to the dealer, you can get fuel cost reimbursed. Same with loaner, but since that is like 6 hr job, it might get tricky.
Since dealer is not cooperating, I would talk to hotline and law firm about it.
