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Received my 3D Tweeter Set yesterday from Carphone Car Electronics Co., Limited. It, Also, had been opened by Customs and repackaged(They threw away the Box) $360 Shipped Will post update when installed and all is OK.
Received my 3D Tweeter Set yesterday from Carphone Car Electronics Co., Limited. It, Also, had been opened by Customs and repackaged(They threw away the Box) $360 Shipped Will post update when installed and all is OK.
Throwing the original box/packing away by customs is BS. I wouldn’t be happy about that.
I avoid the issue by not knowingly buying stuff shipped directly from China. If I want something Chinese, I buy it through a US distributer such as Amazon.
I avoid the issue by not knowingly buying stuff shipped directly from China. If I want something Chinese, I buy it through a US distributer such as Amazon.
Of course, I do that all the time, but THIS item is Not available to purchase anywhere, & anywhere near this price point.
Considering even MBUSA can't get the 2018 interior lighting to work consistently, I'm not surprised a Chinese knock-off product is having trouble with it.
Throwing the original box/packing away by customs is BS. I wouldn’t be happy about that.
I got the same as yours. No packaging, manuals. It just came with a white box. Custom check is BS. It works ok, but it took around 1.5 hrs to install. Some parts are tearing off, so you need to adjust it well. Just be very CAREFUL when installing it.
Update: Got them installed today. The multi-color feature doesn't work for me too :/. It's okay for me since I rarely use the multi-color feature. The original box being thrown away by customs is a lie, I got mine in a white foam box without instructions too.
Update: Got them installed today. The multi-color feature doesn't work for me too :/. It's okay for me since I rarely use the multi-color feature. The original box being thrown away by customs is a lie, I got mine in a white foam box without instructions too.
Hello All
Sorry to explain everything late.
About the product, we are 100% sure our product can fit both 2015-2017 W213 and 2018 W213. We already fix the ambient light color issue in Nov. 2017 since new E Class just came out, as we have cooperated with many Mercedes dealers in different countries, we can get feedback from dealer soon and solve the problem, if the problem is not solved, we will not sold our product.
Before ordering, please check below E Class ambient light menu picture, it is very important. The first picture is the ambient light menu for 2015-2017 E Class, second picture is the 2018 E Class. You can judge the E Class is old version or new version by this. Because some E Class is produced in 2017 year, but it is 2018 version, some E Class is produced in 2018 year, but it is 2017 version. Depends on the market, different market new version E Class come out time is different.
Before you order, we will confirm with you your car is 2017 version or 2018 version then we will send the correct goods to you, if 2017 products install in 2018 car, the ambient light will have problem. So before you order, please tell us your car production year and which version of your car.
There a defective rate of our product, but it is low, if you are receiving a defective goods, please send it back for replacement within 1 month after you receive goods.
About the packing issue, all of the products we sell is with a retail packing, we are not a small retailing shop collecting everything from different corners then put it together to ship, we are a professional manufacturer for luxury car electronics, everything is produced under ISO and TS16949 standard. We have strict IQC, IPQC, OQC process and have record of each process of our production.
More about our company introduction, please check below link for reference: http://www.gzcarphone.com/about-us_d1
It is not possible we send the goods without a retail box, but if custom or DHL check the goods and drop the box, it is out of our control, if you are receiving a broken goods caused by shipping, you can ask a compensation from DHL, we will help that.
About S logo, every package will come with a set of S logo, it is up to you to install it or not.
Emailed gzcarphone a few weeks back. They claimed that the people who received units that didn't work properly in their 2018's didn't request the 2018 models (or received the wrong ones), and promised that they have a unit that works with the 2018's (just like the post above does). I even got a little excited because when I got the package, it was in a full retail box with "2018" listed on the sticker on the box. Alas, one of the wires coming from the control box said "2017 E class" so I tampered my expectations. Here are a few photos of the shipment that I received:
Cliff notes: It does not work with the multi-color animation as claimed by gzcarphone. I received a box in full retail getup, with "2018" sticker on it, and after EXPLICITLY telling gzcarphone that I had a 2018 and having them CONFIRM that they would send the right part. And of course... the LED colors "jump" from color to color when multi-color animation is activated.
*sigh*
Perhaps there's a language barrier? Technically, they "work" with "multi-color", just not the "animation" aspect. Truthfully I wasn't too concerned as I don't use the multi-color option (or at least, the multi-color "animation" option. I find it distracting), but if anyone is on the fence or actually believes they'll get a version that works with their 2018 "multi-color animation" option, perhaps you should think again.
Last edited by midwestamv8; Mar 23, 2018 at 12:43 AM.
I have contacted the seller about the multi-color problem and he have tried helping me to get it to work. I couldn't fix it so he sent me this email:
"I understand what you meant.
Firstly I want to confirm to you the one you receive from us is 2018 version, not 2017 version, otherwise the light will be not turnning on.
Secondly about the animation color changing, till now, this is already best we can do, because as you know our product is aftermarket product not OEM, we have to decode the canbus data from the car then make the code into our control box, this animation changing code we can not do so far.
But what I think is like this:
1, you are not changing the color all the time, it is hardly can notice this difference, to be honestly, we are selling around 500sets each month in Korea and Japan market same product as we send to you, but we do get complaint same as this issue.
2, The color is just same as original ambient light.
3, The most important thing is that it improve the sound quality in the car. Many clients feedback to us they think the sound quality is better than the original Burmester tweeter, they like it very much.
I know there are 2 other manufacturers making same products as us, but I promise you will never find another suppliers' goods quality is better than ours."
I guess we would have to wait for a new version that would support the multi-color feature.
I emailed carphone last night to initiate the return process, will update and let you all know how simple the process is. If they don't get back to me in a few days, I'll start a complaint with PayPal.
I made an impulse buy for these the other day, and they arrive on Thursday. Not sure whether I'll use them or not, but since I was going back to the OEM tweeters I wanted to give myself an option to spruce up their look. These were the best looking "covers" on ebay (there are several styles from other sellers).
I bought a pair from a seller on eBay and it says manufactured in Germany and origin German on the eBay page but they were shipped from China not Germany, could anyone help me indentifiy if there official or Chinese ones?
I bought a pair from a seller on eBay and it says manufactured in Germany and origin German on the eBay page but they were shipped from China not Germany, could anyone help me indentifiy if there official or Chinese ones?
I bet you the odds are very high that they were manufactured in China, despite what it says. I think that country manufactures more “bootleg” items than it does original ones. The only thing I would buy from them on line are foam applicator pads. That’s it. That’s how much I distrust them. I feel bad for the guy who ended up with the blown tweeter. Install the original speakers back, take the loss, call it a learning experience and go home.
Just had mine installed, from GZcarphone, cost about 90.00 in labor, but well worth it. They look great, not sure yet how much they improve the front soundstage, but I have yet to really test them out.
On a related note, has anyone noticed how the midrange speaker covers could double as cheese graters, yikes!
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$360 Shipped Will post update when installed and all is OK. 
