I’ve spent over an hour on the phone with their customer assistance trying to get traffic to work. I found out other things, like remote start, were also not working. They claim there should have been an update done, and they are attempting to do it. My dealer, Viti, did not even know about the update, so they are bringng it in. The other issue I found out about is that electrical issue in the 2017 E300 can short out some of the transmission features. The internet also does not work. I’ve had two instances when the car would not start, even though lights and everything else was working. I think they need to replace the electrical system in the car.
Fyi I also had an issue with the car brake dust being ridiculously heavy, when I got the car. They eventually changed the pads and the issue went away.
This E is an exciting car, but obviously has some issues.

Oops. That was one I wrote awhile ago, but forgot to send.
I guess I need to update it.
My car was at the dealer for service for a couple of days getting Mbrace fixed. The issue for poor map, no traffic, no remote start, etc. is hopefully fully repaired. The issue is that MB is really terrible at communicating with their customers, dealers and suppliers. The issue was something that should have been addressed months ago. It really didn’t slip through the cracks, for it never even had a chance to do that. It never got to anyone that needed to know. I dont know why I had to call the corporate office to get something done. That shouldn’t be, when spending $$ on a high end car.
I may be out of line, but I think, based on my experience with this car, MB needs to bring in some new folks to run the USA. This MB just doesn’t get it.

I received news today from the Mercedes service department to whom I took my E-300 when Live Traffic permanently stopped working that I should expect up to an additional month for the problem to be fixed. Per the service manager this problem has been occurring regularly. Some experience it as occasional loss of service and some, like me, have the sporadic service followed by a permanent loss. It is unknown if the problem originates with the cars particular Hermès module or if it is a software issue. (One reason for the long service delay is that communications with the Mercedes engineering offices is only by email and takes a minimum of 24 hours for each communication and response; perhaps because of the time difference between California and Germany). Even though this is hardly new technology and can be found in every car model, Mercedes seems to have a hard time making it work in their so-called luxury automobiles. If Mercedes really wants the public to heed its motto, All or Nothing At All, it would be best to not buy a Mercedes at all.