“Something went wrong” error
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
All my contacts finally syncd last night. Don’t know why they would not before. I tried the connect app again and it still says not functional. Guess I’ll give it another 24 hours.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
I just noticed when you first log onto the main page of Mercedes connect on my iPhone there is a line right below the functions which are still loading that shows progress. Looks like I’m about halfway there at this point. It takes a lot of time that’s for sure.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Yep, I've been halfway there now for 3 days with no further movement whatsoever.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
So, MBUSA just called and while I was on the phone, they had me go to my car and push the SOS and Me Connect buttons at the same time for 10 seconds. This disconnected my car from the mother ship server, in Germany no less. Then the system supposedly reconnects and they're hoping over the next 48 hours, it will permit Mercedes Me Connect to sync with my car. In the meantime, they had me sign out of the app altogether and I'm not supposed to sign back in until Sunday morning, when they're going to call me at home to see if we can get the two systems to speak to each other. If that doesn't work, they said I'll have to take the car to the dealership for some software refresh for the Me Connect system. Isn't it fun being testers for new software and systems?
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
This morning came and went without the phone call from the lady who PROMISED to call this morning. So, I logged back into Me Connect and voila........NOTHING. Another call to the Me Connect folks, the standard apologies, but they said nothing could happen till tomorrow as the engineers don't work on the weekend. She did say there were a number of people in my situation. Some people log in and boom the app connects and that's that. Then I guess there are cars like mine that for some reason just won't connect. I'm not letting them off the hook. They HAVE to get this app working.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
I'm having the same issue everything is loading but it's taking forever. I've talked with customer support many times and it seems it just does not want to work so they opened a case tonight and will follow up this coming week. I did a long drive today to Sanabel Island and back and hoped everything would load and it would work by the time I got home, nope. Got a message already from ATT today that I'm nearly up to my 1 gig of Data already on my account in the car just from using internet radio. To me it's worth it to have the hot spot and the internet radio so I'll pay the 20 dollars per month like I've done with my 2018 AMG. One thing I do find weird on the new app is it does not show a picture of my white 450 but instead a picture of a diamond grill which my car does not even have. On the pre 2019 Mercedes Me app I use on my 2018 it shows a picture of my car. It will be interesting to see if I ever do get this new app working if a picture of my white 450 appears on the app. I have to keep using the separate original app for the 2018 as only the 2019's can use this new app with all the expanded functions.
Last edited by 2012 merc amg; Nov 4, 2018 at 10:07 PM.
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MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
I'm having the same issue everything is loading but it's taking forever. I've talked with customer support many times and it seems it just does not want to work so they opened a case tonight and will follow up this coming week. I did a long drive today to Sanabel Island and back and hoped everything would load and it would work by the time I got home, nope. Got a message already from ATT today that I'm nearly up to my 1 gig of Data already on my account in the car just from using internet radio. To me it's worth it to have the hot spot and the internet radio so I'll pay the 20 dollars per month like I've done with my 2018 AMG. One thing I do find weird on the new app is it does not show a picture of my white 450 but instead a picture of a diamond grill which my car does not even have. On the pre 2019 Mercedes Me app I use on my 2018 it shows a picture of my car. It will be interesting to see if I ever do get this new app working if a picture of my white 450 appears on the app. I have to keep using the separate original app for the 2018 as only the 2019's can use this new app with all the expanded functions.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
I'm having the same issue everything is loading but it's taking forever. I've talked with customer support many times and it seems it just does not want to work so they opened a case tonight and will follow up this coming week. I did a long drive today to Sanabel Island and back and hoped everything would load and it would work by the time I got home, nope. Got a message already from ATT today that I'm nearly up to my 1 gig of Data already on my account in the car just from using internet radio. To me it's worth it to have the hot spot and the internet radio so I'll pay the 20 dollars per month like I've done with my 2018 AMG. One thing I do find weird on the new app is it does not show a picture of my white 450 but instead a picture of a diamond grill which my car does not even have. On the pre 2019 Mercedes Me app I use on my 2018 it shows a picture of my car. It will be interesting to see if I ever do get this new app working if a picture of my white 450 appears on the app. I have to keep using the separate original app for the 2018 as only the 2019's can use this new app with all the expanded functions.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Just had my afternoon call with the Me Connect team. Still no progress. Hard to fathom, but no one in the US is capable of figuring out Me Connect issues. The programming team is located in some town in Germany and there is a case for me with that team. The lady said for others (yes, evidently this is a known issue), it can take weeks for this to be resolved. I love Mercedes cars. Their apps, not so much.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
Nope I've had no luck. Had a long conversation yesterday with a gal name Ingrid in Miami @ Mercedes me. But no luck, we went through all kinds of things. Everything still says loading with the 3 flashing dots moving back and forth on my cell phone. They opened a case for me yesterday too. I'm not gonna worry about it for now, the main thing is the car is great, had a nice ride to and from Sanibel Island yesterday to the Blues fest there, very few people there was a threat of rain I guess that's why. I even left the car outside in my driveway last night hoping it would load whatever it needs to download if the car was out in the open rather than in the garage. I'm about to head to the store now, my hope is maybe by some fluke everything is loaded and when I start driving the car the app will start working, and then I woke up lol. It's weird some cars everything loads right up and goes smooth like it should and others like yours and mine seems hopeless. Maybe Mercedes does not like Florida or something, lol. The good thing is for whatever reason I'm not getting that something went wrong error message anymore, must have been a bug in the software they fixed already. I've now deleted and download back again the app 3x. The woman I spoke with yesterday told me they are constantly updating it.
Last edited by 2012 merc amg; Nov 5, 2018 at 03:28 PM.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Similar, if not identical experience on my end. Deleted and reinstalled the app multiple times. Same flashing dots on the app and at the Website for Me Connect. Loads of "I'm sorry" from the Me Connect peeps. I'm sorry you're also having this issue, but it gives me hope that I'm not alone. I've decided its Rick Scott's fault. Yes, that's it, it's his fault!
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
One full week since taking delivery of my E450 and no closer to having a functioning Mercedes Me Connect app. They say it's been "escalated" to some team in some little town in Germany, which means I don't get any updates from anyone. The car is great. The App SUCKS. That's today's story and I'm sticking with it.
Senior Member
Joined: Jan 2015
Posts: 446
Likes: 56
EQE 500 4MATIC replacing EQC 4matic AMG line P
One full week since taking delivery of my E450 and no closer to having a functioning Mercedes Me Connect app. They say it's been "escalated" to some team in some little town in Germany, which means I don't get any updates from anyone. The car is great. The App SUCKS. That's today's story and I'm sticking with it.
mercedes do need to up their game in this area and i shall mark them harshly in the opinion survey.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Sorry you can't get the internet up and running in your Benz. That was one thing that worked immediately in mine. I used the Send To Benz (what it was referred to in Mercedes Me app) to pre-send addresses to my car and have the address ready to start navigation a lot. But with the 2019's, you can't use the Mercedes Me app. With some of the other goodies bundled in Me Connect, I'll be one angry camper if they can't get it up and running. And I too anxiously wait for the "how'd we do" survey for the new car purchase.
Senior Member
Joined: Oct 2018
Posts: 288
Likes: 45
From: UK
E Class Estate S213
I am having exactly the same connection problems in the UK. 5 days since took delivery but the Mercedes Me Connect cannot ‘see’ my car.
My case has also been escalated to an engineer in Germany. Frustrating, but car is fantastic!
My case has also been escalated to an engineer in Germany. Frustrating, but car is fantastic!
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
I'm sorry you're having the same issue, but am comforted to know there are others. If I was the only person on the planet with this, I fear Mercedes wouldn't do anything for me. With others, surely they'll have to address it.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
Sounds like they are gonna be busy in Germany. Same story with me. Still just those three flashing dots on all the functions. I check the app about three times a day lol. I got so mad at att today. A few days ago I spent an hour with a guy from att getting my extra data all set up. I had practically run out of the complimentry one gig included. I kept getting emails all day today from att saying I was just about up to my cap. I agree with the guy from att to pay an extra 25 a month and assumed it was all set up. Today the transferred me from one dept to the next and wasted a lot more of my time. I think it is set now. At least I’m not seeing the limited internet message anymore. Good day though today though. I think I’m gonna be getting a e53 amg convertible soon once it get released from VPC. That will be my toy car. I’m up to. 1000 miles already on the e450 wagon. This car will be my workhorse lol.
Member
Joined: Nov 2015
Posts: 177
Likes: 25
From: Winston-Salem, NC USA
2019 MB C300 4Matic (me); 2021 BMW 530i xDrive (husband)
As swiftly and mysteriously as this error message appeared, it has gone away.....been some days now since I've seen it on either my iPhone or my car's COMAND screen.
