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Mercedes Me Connect - If You Can't Connect To Your New 2019 Car

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Mercedes Me Connect - If You Can't Connect To Your New 2019 Car

 
Old 11-13-2018, 12:30 PM
  #101  
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That's exactly what it does. Send to car, tap NAVI and a pop-up window appears asking if you want to begin navigation.

Of course, MB Connect being what it is, sometimes I have had to send it twice.
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Old 11-13-2018, 01:24 PM
  #102  
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Darn it. I thought for sure you guys would be up and running today. Even my remote start is working like itís suppose to today. Gives me the ten minute count down and temp in car and all. You guys will be up and running soon.
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Old 11-13-2018, 01:29 PM
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Originally Posted by 2012 merc amg View Post
Darn it. I thought for sure you guys would be up and running today. Even my remote start is working like itís suppose to today. Gives me the ten minute count down and temp in car and all. You guys will be up and running soon.
It's encouraging to see you are up and running. Theoretically though, I should be up and running sooner than you since I got my car before you did, but who knows? I'm not as optimistic as you are........
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Old 11-13-2018, 01:40 PM
  #104  
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I just tried the send to Benz for where Iím heading for lunch. That works too. Might be worth it clearing your cache and dump the app and reload and start from scratch again because if the software is working for me now it should work for you if you start with a clean slate.
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Old 11-13-2018, 01:50 PM
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Originally Posted by 2012 merc amg View Post
I just tried the send to Benz for where Iím heading for lunch. That works too. Might be worth it clearing your cache and dump the app and reload and start from scratch again because if the software is working for me now it should work for you if you start with a clean slate.
I have done that SO MANY times now, I can't count them. I'm done trying to figure this out myself. The car will be scheduled with my dealer this week to have the drivers door window replaced and tinted because it came with a small chip in the glass. I'll turn this over to the service folks and get them to work with Mercedes on sorting it out. I've personally spent too much trying to get something to work, which should work with no effort from me. Harumph Harumph Harump. But I still love this car to death!
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Old 11-13-2018, 01:53 PM
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Originally Posted by rbrylaw View Post
I can't obviously comment on how Me Connect works since mine doesn't work at all. But it should work similarly to the previous app. Once you send the address via the app to your car, tap Navigation and it should come up and ask if you want to start route guidance. I can't again comment on Concierge Services.
Originally Posted by nycebo View Post
That's exactly what it does. Send to car, tap NAVI and a pop-up window appears asking if you want to begin navigation.

Of course, MB Connect being what it is, sometimes I have had to send it twice.
OK...I only tried it once; I'll have to try again to see if that works.
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Old 11-13-2018, 02:27 PM
  #107  
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Got it to work (send directions). Had to tap down to favorites and screen popped up asking me if I wanted to accept navigation route sent by phone. Maybe new to the 2019. If I didn't, the navigation screen would just remain blank. Just tapping the Nav screen didn't work for me.

So I can confirm everything appears to work on the new ME connect app. I'll have to try the concierge service later on when I really need it. I can see I won't be renewing that.

Just one final question for you Mercedes veterans. I notice in 3D mode the weather with clouds turns darker at night. Does it also show weather changes like lighting, rain, snow, etc. like my Cadillac CUE did?

Last edited by rustybear3; 11-13-2018 at 02:30 PM.
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Old 11-13-2018, 02:53 PM
  #108  
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Just had my now every other day call with the Me Connect team. They say there's been no progress on my case. The first escalation team has escalated to a higher escalation team, but who know what that means? They said there's really nothing I can do on my end. It shows as Pending Activation on the Mercedes servers, meaning their system won't link with my car or app.
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Old 11-13-2018, 08:42 PM
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Maybe they do one car at a time with activation and it's based on vin or something like that, not when the car was purchased? There must have indeed been a problem with the modules in the car but they must be able to remotely change around the software, it's a pretty sophisticated system, just the fact how it communicates real time like it does is amazing. You can have your door unlocked one minute and then you lock it and it almost instantly shows up on your
Cell Phone. You'll have it working soon guaranteed.
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Old 11-13-2018, 08:48 PM
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Originally Posted by 2012 merc amg View Post
Maybe they do one car at a time with activation and it's based on vin or something like that, not when the car was purchased? There must have indeed been a problem with the modules in the car but they must be able to remotely change around the software, it's a pretty sophisticated system, just the fact how it communicates real time like it does is amazing. You can have your door unlocked one minute and then you lock it and it almost instantly shows up on your
Cell Phone. You'll have it working soon guaranteed.
I suppose your hypothesis is as good as any, since they won't share anything with me other than "it's been escalated."
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Old 11-14-2018, 09:14 AM
  #111  
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Maybe my call yesterday where they told me they escalated me to a higher level escalation team or they just simply wrote....."Please get this guys app to work so he won't call and complain daily!"

But this morning, the app finally connected!!! I can finally see all the cool things this app can do. I'm at work, so haven't tested lock/unlock, but hopefully, they work.

Celebratory music playing. The sun is shining and all is good in Rod's world. For today.........

Last edited by rbrylaw; 11-14-2018 at 11:06 AM.
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Old 11-14-2018, 09:32 AM
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Originally Posted by rbrylaw View Post
Maybe my call yesterday where they told me they escalated me to a higher level escalation team or they just simply wrote....."Please get this guys app to work so he won't call and complain daily!"

But this morning, the app finally connected!!! I can finally see all the cool things this app can do. I'm at work, so haven't tested lock/unlock, but hopefully, they work.

Celebratory music playing. The sun is shining and all is good in Rod's world. For today.........
Thats great news for you 😀😀. I am away from my car now until Friday so wonít know if mine connects in next couple of days. Will report as soon as I am back.🤞🤞
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Old 11-14-2018, 09:41 AM
  #113  
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Originally Posted by JDPEClassUK View Post


Thats great news for you 😀😀. I am away from my car now until Friday so wonít know if mine connects in next couple of days. Will report as soon as I am back.🤞🤞
Fingers crossed for you too!
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Old 11-14-2018, 11:27 AM
  #114  
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That is great. But rbrylaw you should still speak with MB about getting an extra year for the inconvenience!
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Old 11-14-2018, 11:34 AM
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Originally Posted by nycebo View Post
That is great. But rbrylaw you should still speak with MB about getting an extra year for the inconvenience!
I did. They said they can't change the duration of services and to be honest, I'll just forget that I didn't get 2 weeks worth of service in exchange for having the service actually work. All services, with the exception of Concierge Services, which is one full year, are for 3 years. I honestly don't see the need to buy Concierge Services, when the one year is up anyway.
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Old 11-14-2018, 03:29 PM
  #116  
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Ya, I definitely won't do the concierge service unless they make it so you push a button on the app and a Martini come out of the dash
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Old 11-14-2018, 03:37 PM
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Originally Posted by 2012 merc amg View Post
Ya, I definitely won't do the concierge service unless they make it so you push a button on the app and a Martini come out of the dash
Now that's funny! I'd settle for a Latte from Starbucks, but don't think it will be dispensing them either!
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Old 11-14-2018, 04:31 PM
  #118  
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Wait! Do they have that feature now? How do I sign up?
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Old 11-14-2018, 04:35 PM
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Originally Posted by nycebo View Post
Wait! Do they have that feature now? How do I sign up?
You mean your sales person didn't offer you option code SB06? Tsk Tsk. These people should really learn what's available. But in true MB fashion, it can't be added to an already built car. Sorry.......
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Old 11-14-2018, 05:43 PM
  #120  
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Update time....



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Old 11-14-2018, 06:31 PM
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I'm doing the update on my iPhone right now. It better NOT break my newly enabled services.

Whew.......The update happened without any interruption to enabled services!
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Old 11-14-2018, 10:03 PM
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Of course on my Samsung Galaxy S9, I had to login again after the update. But, all is well. I'm going to try the remote start tomorrow morning since it will be freezing up here.
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Old 11-14-2018, 10:15 PM
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Originally Posted by nycebo View Post
Of course on my Samsung Galaxy S9, I had to login again after the update. But, all is well. I'm going to try the remote start tomorrow morning since it will be freezing up here.
Interesting as on my iPhone Xs Max, I had to accept the Terms of Use again, but not sign in. Still, I would have been unhappy puppy had this update bricked the app on the very first day it started working for me. Gladly, it works just fine. I've now tried lock/unlock and both worked great. And I sent an address to the car, which popped up on my Comand screen the moment I turned the car on and the system woke up.
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Old 11-14-2018, 11:03 PM
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What amazes me is how fast things update on the cell phone on the app real time. When you lock the doors, ten seconds later on the app it says doors locked. I like how it tells me my convertible top is up. I might be indoors somewhere up on the 45 floor of a sky scraper and think darn its raining out did I put the top up on my car. Just can look on my cell phone now. I also have notifications enabled so it sends me a text real time when things such as door are opened or the car unlocked. This could help alert me the car is being stolen. Now I just need to get a dash cam.
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Old 11-15-2018, 08:36 AM
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2012 merc amg maybe this belongs in a different thread now that this thread seems resolved...so if so, let me know and I'll create one. Anyway, I read that you get notifications if the door is opened or the car is unlocked. Where did you set that up? I only have notifications options if the vehicle is left unlocked and I've never received one.

N.B. - I use android so apple may have more advanced functionality.
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