Anyone have problem with ratio switching station by itself?
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Here is some more info on current software updates.
https://mbworld.org/forums/e-class-w...e-updates.html
Here is some more info on current software updates.
https://mbworld.org/forums/e-class-w...e-updates.html
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2014 ML350, 2003 E320
I wrote to them again and they finally reply, same old story that unless they can verify the problem, they cannot do anything because they will not get reimbursed. Seems like this is a standard excuse for computer related issue. They said they are going to get back to me soon. I mentioned about checking the latest software, it's up to them, they have our car and we have their loaner, nothing I can do or verify.
Last edited by Alan0354; Dec 27, 2018 at 03:46 PM.
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2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
I really think it's something quirky with the touchpad. The only way you can quickly change radio stations is by pressing the "Fast Forward" section of the touchpad and swiping up or down. If for whatever reason that particular switch is stuck, and the touchpad is relaying unusual data, it could switch stations, as far as I can tell. Though, one would think that you'd notice the little sub-menu popping up on your screen. I have noticed that it's easy for small particles to get wedged into the area where the touchpad is depressed, so it's possible something may have worked its way in there. Or just a faulty device.
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2014 ML350, 2003 E320
I really think it's something quirky with the touchpad. The only way you can quickly change radio stations is by pressing the "Fast Forward" section of the touchpad and swiping up or down. If for whatever reason that particular switch is stuck, and the touchpad is relaying unusual data, it could switch stations, as far as I can tell. Though, one would think that you'd notice the little sub-menu popping up on your screen. I have noticed that it's easy for small particles to get wedged into the area where the touchpad is depressed, so it's possible something may have worked its way in there. Or just a faulty device.
Since I don't have the car, do you mean if I use two finger to swipe up and down to change the station, does the manual pop up first. Please tell me a little more how you use the touch pad to change the station. We definitely did not swipe the touch pad if that's what it takes to change station. Can you touch the touch pad accidentally and change the station?
I just cannot imagine the station will change if you just accidentally touch the touch pad, you have to do something like a two fingers swipe up and down.
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Thread Starter
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2014 ML350, 2003 E320
MBWorld Fanatic!
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From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
I think that seriously points to a faulty touchpad. If the station menu popped up randomly while you were on another screen, and if it changed by itself while you were on the radio screen, I definitely think it's an issue with the touch pad digitizer falsely detecting inputs. I could almost 100% guarantee that replacing that part will solve your issue.
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2014 ML350, 2003 E320
I think that seriously points to a faulty touchpad. If the station menu popped up randomly while you were on another screen, and if it changed by itself while you were on the radio screen, I definitely think it's an issue with the touch pad digitizer falsely detecting inputs. I could almost 100% guarantee that replacing that part will solve your issue.
I was an EE for 30 years, I designed computer hardware for years, this is quite common, you just change one part and see instead of knocking your head against the wall. I'll just keep getting after them, I'll yelp, I'll call tv station and do whatever it takes.
I just can't get over they think we are that stupid knowing there's a touch pad and we still accidentally touch that after 5 or 6 times bringing it back, like as if we don't have better things to do and we are moron that still so careless and touch the touch pad.
They are Mercedes of Stevens Creek of San Jose.
Last edited by Alan0354; Dec 30, 2018 at 01:48 AM.
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That's what I tried to convince them. Their excuse is if they cannot duplicate the problem, they cannot do anything because they will not get paid. Mercedes is really going down, their service shows. They just want to brush people off. That's why I refuse to take the car home and try any more, It's been 5 or 6 times already. I'll to higher and higher up of Mercedes, I'll go to Lemon Law lawyer instead. I pretty much told them.
I was an EE for 30 years, I designed computer hardware for years, this is quite common, you just change one part and see instead of knocking your head against the wall. I'll just keep getting after them, I'll yelp, I'll call tv station and do whatever it takes.
I just can't get over they think we are that stupid knowing there's a touch pad and we still accidentally touch that after 5 or 6 times bringing it back, like as if we don't have better things to do and we are moron that still so careless and touch the touch pad.
They are Mercedes of Stevens Creek of San Jose.
I was an EE for 30 years, I designed computer hardware for years, this is quite common, you just change one part and see instead of knocking your head against the wall. I'll just keep getting after them, I'll yelp, I'll call tv station and do whatever it takes.
I just can't get over they think we are that stupid knowing there's a touch pad and we still accidentally touch that after 5 or 6 times bringing it back, like as if we don't have better things to do and we are moron that still so careless and touch the touch pad.
They are Mercedes of Stevens Creek of San Jose.
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2014 ML350, 2003 E320
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2019 E450 4Matic & 2018 E400 4Matic
Thread Starter
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2014 ML350, 2003 E320
We contacted MBUSA, they pretty much said they have the policy that if they cannot duplicate the problem, they are not going to fix it. We filed the complain to Better Business Bureau already. We are at the process of filing the complain to KGO and KPIX tv news station.
The last time, they claimed we accidentally touched the touch pad even though we had video clearly showed the driver had both hands on the steering wheel making a turn and no where close to the touch pad.
They said if we disable the touch pad, it would not change anymore. WRONG, we disabled the touch pad, it still changes, just not as often. If we end up with lemon law and win, we definitely not buying another mercedes. It's unfortunate, we had a good E class, I still have the 2014 ML that is perfect. All the computers are NOT a good thing.
The last time, they claimed we accidentally touched the touch pad even though we had video clearly showed the driver had both hands on the steering wheel making a turn and no where close to the touch pad.
They said if we disable the touch pad, it would not change anymore. WRONG, we disabled the touch pad, it still changes, just not as often. If we end up with lemon law and win, we definitely not buying another mercedes. It's unfortunate, we had a good E class, I still have the 2014 ML that is perfect. All the computers are NOT a good thing.
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We contacted MBUSA, they pretty much said they have the policy that if they cannot duplicate the problem, they are not going to fix it. We filed the complain to Better Business Bureau already. We are at the process of filing the complain to KGO and KPIX tv news station.
The last time, they claimed we accidentally touched the touch pad even though we had video clearly showed the driver had both hands on the steering wheel making a turn and no where close to the touch pad.
They said if we disable the touch pad, it would not change anymore. WRONG, we disabled the touch pad, it still changes, just not as often. If we end up with lemon law and win, we definitely not buying another mercedes. It's unfortunate, we had a good E class, I still have the 2014 ML that is perfect. All the computers are NOT a good thing.
The last time, they claimed we accidentally touched the touch pad even though we had video clearly showed the driver had both hands on the steering wheel making a turn and no where close to the touch pad.
They said if we disable the touch pad, it would not change anymore. WRONG, we disabled the touch pad, it still changes, just not as often. If we end up with lemon law and win, we definitely not buying another mercedes. It's unfortunate, we had a good E class, I still have the 2014 ML that is perfect. All the computers are NOT a good thing.
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2014 ML350, 2003 E320
AND we don't like to be LIED to our face by Mercedes of Stevens Creek.
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2022 E350
Issues with infotainment system randomly changing screens
We have problem dealing with Mercedes of Stephens Creek in San Jose. they keep changing their stories. First they said they didn't see the problem in the computer, so they kicked it back to us. Second time, they up graded the software but it did not help. We went back and fore, we then agree to let them drive the car a few days to see whether they can duplicate the problem, but they claimed they didn't see the problem. So finally we started video taping the problem, spending hours to catch the problem, we caught a few. We brought the car back.
At first, they didn't even want to accept the DVD disc, it was until we talked to the manager before they took the disc. then they came back and claimed we had the HD satellite enable, the station will switch if the signal is weak. They advice us to disable the HD satellite radio and go with just FM and AM. We took the car back and video taped the same problem with HD satellite disable. It still changed.
So we brought the car back and with the DVD. Now the foreman telling us that the touch pad in the middle arm rest has been touched to cause the station to change. He claimed it showed on the screen in the video that the touch pad had been touch to cause the problem. We did not touch the touch pad, we were very careful not to touch anything. In fact, I watched all the videos, I don't see any change in the screen right before the radio switched, there is no indication on the screen the touch pad has been touched. That's why I want to know where to look on the screen that show the touch pad has been touched.
Now we are in a stand still.
At first, they didn't even want to accept the DVD disc, it was until we talked to the manager before they took the disc. then they came back and claimed we had the HD satellite enable, the station will switch if the signal is weak. They advice us to disable the HD satellite radio and go with just FM and AM. We took the car back and video taped the same problem with HD satellite disable. It still changed.
So we brought the car back and with the DVD. Now the foreman telling us that the touch pad in the middle arm rest has been touched to cause the station to change. He claimed it showed on the screen in the video that the touch pad had been touch to cause the problem. We did not touch the touch pad, we were very careful not to touch anything. In fact, I watched all the videos, I don't see any change in the screen right before the radio switched, there is no indication on the screen the touch pad has been touched. That's why I want to know where to look on the screen that show the touch pad has been touched.
Now we are in a stand still.
