TuneIn not playing certain radio station - who can test for me?
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
the whole "connected" side of the car is something that truly tests ones patience...
(be it the car itself, or the Mercedes me website....)
(be it the car itself, or the Mercedes me website....)
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2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
As i stated earlier, I have Tunein on Car play, and use it primarily for sport stations. It works just fine. Perhaps the software Car play provides is more suited for the app.
Tunein, if I'm not mistaken, was primarily devised for use in Apple Car Play.
Tunein, if I'm not mistaken, was primarily devised for use in Apple Car Play.
Last edited by rustybear3; Jan 23, 2019 at 06:47 PM.
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
I tried it again on my way home. It's, IMHO, a waste of bits and bytes and I won't be using it via Connected Apps in the Car. It did work via Car Play just fine, but then I haven't found anything on it I need to listen to more than anything else I can play, which TBH, is far simpler and more reliable.
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2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)
Still couldn't get it to connect - it worked a few months ago, but for whatever reason, not connecting now. I agree, the "connected car" thing has a ways to go before it is credible and reliable.
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e 220 d 4 matic
Tune in
I listen to radio new York live via the app on my smartphone and on my laptop top .
But it will not work through the tune in app on my car( 2018 e class).
Funninly the same station didn't play on the 2017 model at had prior.
But my other favourites do.
But it will not work through the tune in app on my car( 2018 e class).
Funninly the same station didn't play on the 2017 model at had prior.
But my other favourites do.
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Mercedes has never been very good at providing apps in their cars that actually do much. TuneIn is just yet another example. I'm paying $20/month for Wifi in my car, so I know it's not a connection issue. The app just doesn't work. But like you, I can connect my iPhone via Car Play and any station I set in favorites plays just fine.
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
@parkwood who also lives in France, was so to kind to test for me & confirmed that station is not playing…
and i see now from above post that this is nothing "unusual :-(
and i see now from above post that this is nothing "unusual :-(
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
So I wrote directly to TuneIn today and got an answer straight away.
So yet another thing that got taken away.. (albeit not directly Mercedes fault this time)
****Hi Egon,
Thanks for writing. Radio 538 has adopted HTTPS streams, which the media players of many vehicle headunits can not play, possibly Mercedes as well. HTTPS is a new and more recent and secure industry standard stream format which most broadcasters are moving to (vs the less secure and previously widespread HTTP format). You may ask Mercedes for clarification on this.
Please note this station is also legally restricted from Broadcasting in the UK.
Please let us know if there is anything else we can help you with.
Thank you for your time and patience, we appreciate your support of TuneIn.
Sincerely,
Matt
TuneIn, Inc. On Tue, Feb 19, 2019 at 11:34 AM < wrote:There are several stations that i can play in my iPhone app & on the website, but NOT in my car;
I have a mercedes E class from 2017 with Tuniein integrated in the system
Radio 538 is one of those stations that won't play at all. ((It does tell me which song is playing on the car's screen, so somehow there is some sort of connection…)
Link to the station: https://tunein.com/radio/538-1021-s6712/
Pleased to hear / Regards
So yet another thing that got taken away.. (albeit not directly Mercedes fault this time)
****Hi Egon,
Thanks for writing. Radio 538 has adopted HTTPS streams, which the media players of many vehicle headunits can not play, possibly Mercedes as well. HTTPS is a new and more recent and secure industry standard stream format which most broadcasters are moving to (vs the less secure and previously widespread HTTP format). You may ask Mercedes for clarification on this.
Please note this station is also legally restricted from Broadcasting in the UK.
Please let us know if there is anything else we can help you with.
Thank you for your time and patience, we appreciate your support of TuneIn.
Sincerely,
Matt
TuneIn, Inc. On Tue, Feb 19, 2019 at 11:34 AM < wrote:There are several stations that i can play in my iPhone app & on the website, but NOT in my car;
I have a mercedes E class from 2017 with Tuniein integrated in the system
Radio 538 is one of those stations that won't play at all. ((It does tell me which song is playing on the car's screen, so somehow there is some sort of connection…)
Link to the station: https://tunein.com/radio/538-1021-s6712/
Pleased to hear / Regards
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Thread Starter
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
dealer claims to have updated the radio, but this did nothing...
a "specialist" which goes round France to deal with special cases
will be at my dealer next week & they will call me when het gets there.
(in any case, no further news from mercedes through their website….)
a "specialist" which goes round France to deal with special cases
will be at my dealer next week & they will call me when het gets there.
(in any case, no further news from mercedes through their website….)
Thread Starter
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
FUN TIMES ON A FRIDAY…..
sent to mercedes me today:
****
Mister Bour
Sorry to say , but this is getting ridiculous . almost 3 months have passed and no news from Mercedes.
What kind of service is that?
My internet radio is not working as it should. This service was sold to me With the car, so I consider it an option that is malfunctioning.
As such, it is Mercedes’ responsibility to find a solution for this issue in a reasonable amount of time. - This is NOT the case here.
As already outlined in several of my other mails, “Mercedes me connect” is FAR from the quality standard that Mercedes has set for their cars.
The quality is pretty poor, as is the customer service and on top it’s scandalous how “Mercedes me” takes away certain options that came with the car.
I would like to be taken seriously and demand a solution within 1 week from now.
I fully understand that the above is beyond your personal control mister Bour, so I suggest you inform your superiors about my dissatisfaction.
Regards
Egon
sent to mercedes me today:
****
Mister Bour
Sorry to say , but this is getting ridiculous . almost 3 months have passed and no news from Mercedes.
What kind of service is that?
My internet radio is not working as it should. This service was sold to me With the car, so I consider it an option that is malfunctioning.
As such, it is Mercedes’ responsibility to find a solution for this issue in a reasonable amount of time. - This is NOT the case here.
As already outlined in several of my other mails, “Mercedes me connect” is FAR from the quality standard that Mercedes has set for their cars.
The quality is pretty poor, as is the customer service and on top it’s scandalous how “Mercedes me” takes away certain options that came with the car.
I would like to be taken seriously and demand a solution within 1 week from now.
I fully understand that the above is beyond your personal control mister Bour, so I suggest you inform your superiors about my dissatisfaction.
Regards
Egon
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Past 03 SL500,03 C240, 07 E350, 07 ML350, 10 ML350,11&14 E350 X2 2017 E300, 2017 C350e & 2000 S500
ive met the team that designed the head unit, they are in silicon valley, they were clueless to half my questions. just stop the service and use your phone instead. no more headaches. Or make them buy the car back from you
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2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
They will never buy back his car based on an app failure. Good luck in trying to make them.
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
I was not planning on them buying my car back because of a ***** app ;-)
they replied to me stating that it's a very specific/particular/difficult problem & that they are working hard on a solution...
so I already know where this is heading....
they replied to me stating that it's a very specific/particular/difficult problem & that they are working hard on a solution...
so I already know where this is heading....
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E450
Internet radio is working great for me (2019 MY E450). I use TuneIN via the the main radio section (I have WiFi hotspot service via ATT), it's simply another band alongside AM, FM, and XM -- which is very logical.
I also use TuneIN sometimes via CarPlay, that works as well, but I prefer the native application since there are other aspects of CarPlay that I dislike compared to the native system (like the phone interface) and I find the CarPlay integration clunky so far -- locking up sometimes, cover art issues, etc. etc.. The native Mercedes implementation of TuneIn I find more robust on the Mercedes. The TuneIn app itself on iPhone is wonderful so my CarPlay issues are part of a larger issue of poor integration between the Mercedes and CarPlay in general.
I actually run an internet radio station (True Vinyl Alternative) so this is a really key capability for me. It has been an awesome experience to easily access internet stations so conveniently.
Note that you have to have WiFi hotspot service for it to be enabled. One of our cars is constantly down in terms of the cell service which is very frustrating. For MY19 in the US the service is provided directly by ATT and so far so good since I bought the car in March.
One frustrating bug with the TuneIN native app in Command however is that you can't delete a station from the favorites unless you can access the station. This means that if a station no longer broadcasts then you can't delete it from your favorites. I really wish Mercedes would fix this, I have a bunch of these old stations on my favorites list.
I also use TuneIN sometimes via CarPlay, that works as well, but I prefer the native application since there are other aspects of CarPlay that I dislike compared to the native system (like the phone interface) and I find the CarPlay integration clunky so far -- locking up sometimes, cover art issues, etc. etc.. The native Mercedes implementation of TuneIn I find more robust on the Mercedes. The TuneIn app itself on iPhone is wonderful so my CarPlay issues are part of a larger issue of poor integration between the Mercedes and CarPlay in general.
I actually run an internet radio station (True Vinyl Alternative) so this is a really key capability for me. It has been an awesome experience to easily access internet stations so conveniently.
Note that you have to have WiFi hotspot service for it to be enabled. One of our cars is constantly down in terms of the cell service which is very frustrating. For MY19 in the US the service is provided directly by ATT and so far so good since I bought the car in March.
One frustrating bug with the TuneIN native app in Command however is that you can't delete a station from the favorites unless you can access the station. This means that if a station no longer broadcasts then you can't delete it from your favorites. I really wish Mercedes would fix this, I have a bunch of these old stations on my favorites list.
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E450
I've noticed that internet radio streaming really only works reliably on 4G, preferably LTE. When I've tried it on my friend's car with 3G it was useless, the bandwidth was not enough to keep up with any quality streams. The internet connection in my MY19 is LTE and it's a massive improvement for reliable internet radio.
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
reply received - seems there's a comand update that will fix the HTTP / HTTPS problem.
( in below mail the guy is talking about the central unit…)
waiting return from dealer to make sure they indeed are able to carry out said update
***
Bonjour Monsieur
Je me permets de vous recontacter dans le cadre du suivi de votre dossier CMS 1-21008857911.
Afin de résoudre le problème des radios internet dans votre véhicule, notre département technique vous invite à contacter votre concession afin qu'une mise à jour de l'unité centrale (l'écran de votre voiture) soit opérée.
Cette opération va permettre la mise à jour des stations de radio disponibles.
Je vous remercie pour votre patience, n’hésitez pas à me recontacter en cas de toute question supplémentaire.
Bonne journée à vous Monsieur
Cordialement,
Nicolas Bour
Mercedes me connect Support
( in below mail the guy is talking about the central unit…)
waiting return from dealer to make sure they indeed are able to carry out said update
***
Bonjour Monsieur
Je me permets de vous recontacter dans le cadre du suivi de votre dossier CMS 1-21008857911.
Afin de résoudre le problème des radios internet dans votre véhicule, notre département technique vous invite à contacter votre concession afin qu'une mise à jour de l'unité centrale (l'écran de votre voiture) soit opérée.
Cette opération va permettre la mise à jour des stations de radio disponibles.
Je vous remercie pour votre patience, n’hésitez pas à me recontacter en cas de toute question supplémentaire.
Bonne journée à vous Monsieur
Cordialement,
Nicolas Bour
Mercedes me connect Support
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
forgot to follow up on this:
update was done but . nothing changed.. (well something did change, i now have a ****ty hands free, where people can hardly hear me)
i've asked the dealer to report the problem as well because i get NO info at all from Mercedes directly
this has been going on for almost SIXT MONTHS, and all they can say is that "the technicians in Stuttgart are working on it"
(like they are working on putting a ****ing man on the moon…)
i'm seriously fed up with all the problems i had with my car. just too many for a 65k eur product...
update was done but . nothing changed.. (well something did change, i now have a ****ty hands free, where people can hardly hear me)
i've asked the dealer to report the problem as well because i get NO info at all from Mercedes directly
this has been going on for almost SIXT MONTHS, and all they can say is that "the technicians in Stuttgart are working on it"
(like they are working on putting a ****ing man on the moon…)
i'm seriously fed up with all the problems i had with my car. just too many for a 65k eur product...
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S63 AMG Cabrio
Merci Egon, it seems I am not the only one with this problem. I was wondering why some TuneIN stations play well, and others totally not (also not when changing stream or changing station and back). The HTTPS explanation at least seems "logical", but how difficult can it to fix this?
Did you try to use TuneIN on your smartphone instead of using the build-in hotspot? Then at least it is clear it is an issue in the TuneIN MB App "only" and not (also) an issue in the MB Proxy (this proxy also has some flaws when visiting cetain websites, using certain apps/services). I will try that later today.
It is unbelievable the whole online/4G part is much worse in this version (COMAND NTG 5*5) than in the previous generation (COMAND NTG 5*2) where it was easy to use the 4G connection of your smartphone by bluetooth tethering instead of an obliged (built-in) Vodafone sim. The 4G connection via your own smartphone was much more reliable, but ok, that seems not possible anymore (in fact it is, but then you should be able to enter the "secret" Engineering Menu, which my dealer is not able (willing?) to do yet......
To "complain" a little more: also the Bluetooth Message Access Profile (BT-MAP) is not available anymore in this generation, but was very convenient to see emails of your smartphone in the COMAND display. Did some research and found out this (also) was intentionally done by Mercedes, because they want you to use the new In-Car Office functionality (but pity that only show very limited calender events for the current date and time +/- 2 hours or so).
Happily the car itself is still a blast!
Did you try to use TuneIN on your smartphone instead of using the build-in hotspot? Then at least it is clear it is an issue in the TuneIN MB App "only" and not (also) an issue in the MB Proxy (this proxy also has some flaws when visiting cetain websites, using certain apps/services). I will try that later today.
It is unbelievable the whole online/4G part is much worse in this version (COMAND NTG 5*5) than in the previous generation (COMAND NTG 5*2) where it was easy to use the 4G connection of your smartphone by bluetooth tethering instead of an obliged (built-in) Vodafone sim. The 4G connection via your own smartphone was much more reliable, but ok, that seems not possible anymore (in fact it is, but then you should be able to enter the "secret" Engineering Menu, which my dealer is not able (willing?) to do yet......
To "complain" a little more: also the Bluetooth Message Access Profile (BT-MAP) is not available anymore in this generation, but was very convenient to see emails of your smartphone in the COMAND display. Did some research and found out this (also) was intentionally done by Mercedes, because they want you to use the new In-Car Office functionality (but pity that only show very limited calender events for the current date and time +/- 2 hours or so).
Happily the car itself is still a blast!
Last edited by HAWKiS63; Sep 6, 2019 at 04:52 AM.
Thread Starter
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
sent several reminder to MB but they completely ignore me . the whole thing is just a joke...
but yes; streaming from phone to car works very well
but yes; streaming from phone to car works very well
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
after a whole year of going back & forth with their ****ty customer service, they now claim that the issue is fixed.
that's the only thing they replied after one year; no feedback to any of my other compliants/comments/questions,
and nobody ever called me about it… their customer service is a joke.
anyway, moving on…..
is there someone that can test for me if the HTTPS radio stations indeed work now, because i no longer have internet in my car ?
go to: search / country / Netherlands / favorites / and choose radio 538 ( https://www.538.nl/ )
or add it to your favorites via your pc and then try to play in the car: https://tunein.com/radio/538-1021-s6712/
would appreciate the help because I'm sure the *******s are lying to me like they've done for a year now...
that's the only thing they replied after one year; no feedback to any of my other compliants/comments/questions,
and nobody ever called me about it… their customer service is a joke.
anyway, moving on…..
is there someone that can test for me if the HTTPS radio stations indeed work now, because i no longer have internet in my car ?
go to: search / country / Netherlands / favorites / and choose radio 538 ( https://www.538.nl/ )
or add it to your favorites via your pc and then try to play in the car: https://tunein.com/radio/538-1021-s6712/
would appreciate the help because I'm sure the *******s are lying to me like they've done for a year now...
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S63 AMG Cabrio
Helaas pindakaas.............
Just tested it, but it is still not working. Other (HTTP) stations like public stations such as NPO1 and also Kiss Kiev FM, etc do work.
Is there a way to upgrade the built-in TuneIN app, or to see which software version of that app is currently running?
If I look in the Mercedes ME Portal, I don't see any software upgrades available, but maybe this is something only a dealer can do?
Just tested it, but it is still not working. Other (HTTP) stations like public stations such as NPO1 and also Kiss Kiev FM, etc do work.
Is there a way to upgrade the built-in TuneIN app, or to see which software version of that app is currently running?
If I look in the Mercedes ME Portal, I don't see any software upgrades available, but maybe this is something only a dealer can do?
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
GVD.....
so they lied.. again...
how can it be so difficult to do this simple update. surely a HTTPS signal is purely a software thing...?
so they lied.. again...
how can it be so difficult to do this simple update. surely a HTTPS signal is purely a software thing...?
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S63 AMG Cabrio
Maybe the dealer can force an upgrade? Will have a dealer visit anyway later this month, so I will check if that is the way to solve this.
BTW, the built-in browser now also stopped working........"Free browsing disabled"...........why? I have still 40Gb left in my (Vodafone) account (and that certainly is not free!). Can not imagine paying for this anymore, since the only 2 features are TuneIN (does not work with HTTPS, so all major commercial stations are left out) and web browsing (also NOT working anymore). All the other MB Apps (Weather, HERE, POI) work also without the paid Vodafone credits (but are unavailable several times a month....).
In the pre-facelift S63, with COMAND 5*2, all worked flawlessly, and also using the data bundle on your smartphone via Bluetooth Tethering......this is disabled by MB in COMAND 5*5.
It seems all one big scam to let you pay more for less.........let's hope somebody of MB or AMG is reading this, will also post this in the AMG Private Lounge.
BTW, the built-in browser now also stopped working........"Free browsing disabled"...........why? I have still 40Gb left in my (Vodafone) account (and that certainly is not free!). Can not imagine paying for this anymore, since the only 2 features are TuneIN (does not work with HTTPS, so all major commercial stations are left out) and web browsing (also NOT working anymore). All the other MB Apps (Weather, HERE, POI) work also without the paid Vodafone credits (but are unavailable several times a month....).
In the pre-facelift S63, with COMAND 5*2, all worked flawlessly, and also using the data bundle on your smartphone via Bluetooth Tethering......this is disabled by MB in COMAND 5*5.
It seems all one big scam to let you pay more for less.........let's hope somebody of MB or AMG is reading this, will also post this in the AMG Private Lounge.
Last edited by HAWKiS63; Feb 6, 2020 at 05:33 PM.
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
earlier in this thread yo can see that at some point they advised me to do an update
went to the dealer who said there was indeed an update, though nothing mention about tuneIn in the release notes
they did the update anyway.
it did not fix tunein, but did F-up my Bluetooth (so they had to replace the whole radio to fix that..)
i am very very disappointed in the mercedes customer service which has let me down on so many different issues..
went to the dealer who said there was indeed an update, though nothing mention about tuneIn in the release notes
they did the update anyway.
it did not fix tunein, but did F-up my Bluetooth (so they had to replace the whole radio to fix that..)
i am very very disappointed in the mercedes customer service which has let me down on so many different issues..
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From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
2 weeks ago somebody finally called me - they said "they were sorry" and "they understood my frustration"
Unfortunately they could only pass the information on to Stuttgart, and they needed to wait for feedback from them - But…. "they were sorry" and "they understood my frustration"
i asked if it was normal that after a year nothing has been solved. - they said "they were sorry" and "they understood my frustration"
But they would definitely call me as soon as they have news on the matter. Meantime they said "they were sorry for the long wait" and "they understood my frustration"
Unfortunately they could only pass the information on to Stuttgart, and they needed to wait for feedback from them - But…. "they were sorry" and "they understood my frustration"
i asked if it was normal that after a year nothing has been solved. - they said "they were sorry" and "they understood my frustration"
But they would definitely call me as soon as they have news on the matter. Meantime they said "they were sorry for the long wait" and "they understood my frustration"
