Email from MBUSA
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 322
Likes: 26
From: Northern Virginia
E400
Email from MBUSA
We know how frustrating it is when technology doesn’t work the way it should, so we’d like to apologize for the recent disruptions experienced in the Mercedes me app. At Mercedes-Benz, we’re committed to providing a first-class experience to each of our customers, and we can assure you that we’re making every effort to fix the issues as quickly as possible. Thank you for your patience.
Best regards,
Mercedes me Team
Best regards,
Mercedes me Team
Member
Joined: Dec 2017
Posts: 195
Likes: 53
From: US
2018 E400S
I got the same email. Not impressed. Mercedes me has been flakey for months. We have had cars made by two other companies (Japanese and US) with zero network problems. For Mercedes me the best or nothing is closer to the latter, but the car is still good otherwise.
Super Member
Joined: Nov 2013
Posts: 747
Likes: 178
From: NorCal
2015 ML350+2025 E350
We know how frustrating it is when technology doesn’t work the way it should, so we’d like to apologize for the recent disruptions experienced in the Mercedes me app. At Mercedes-Benz, we’re committed to providing a first-class experience to each of our customers, and we can assure you that we’re making every effort to fix the issues as quickly as possible. Thank you for your patience.
Best regards,
Mercedes me Team
Best regards,
Mercedes me Team
Junior Member
Joined: Apr 2017
Posts: 22
Likes: 0
From: South East Pennsylvania
2017 E300 4Matic Q3 Pkg.
Mercedes Me
Wouldn’t it be a nice gesture of good will to extend our free subscriptions for another year considering all the frustration with the app not working consistently? Rather than an email saying you are working on problems let us know timeframe and then show your customers you care!
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Wouldn’t it be a nice gesture of good will to extend our free subscriptions for another year considering all the frustration with the app not working consistently? Rather than an email saying you are working on problems let us know timeframe and then show your customers you care!
Super Member
Joined: Nov 2013
Posts: 747
Likes: 178
From: NorCal
2015 ML350+2025 E350
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Junior Member
Joined: Feb 2019
Posts: 18
Likes: 5
W213 E300W4
I got this too. The ap is horrible. It never remote starts my car and is slow. Really a shame because I live in the middle of DC and most people here including myself don't have a garage. Mornings suck taking my one year old in a cold car!
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
There's an update for Mercedes Me (not Me Connect) which specifically says it addresses the outage with Remote Start. This only applies to 2018 or earlier cars. Perhaps a Me Connect update is forthcoming?
Super Member
Joined: Sep 2018
Posts: 691
Likes: 173
From: CT, USA
2024 AMG GLE 53
Yeeeep. And a new version for IOS came out today. I downloaded it in hopes of being able to now remote start my car? Nope, and to add to the duffed up part, now the locate my car doesnt work. Its like a middle schooler thats in charge of the development of this app. I mean cant MB even hire an high school student they can probably get it going in a few hours.
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Yeeeep. And a new version for IOS came out today. I downloaded it in hopes of being able to now remote start my car? Nope, and to add to the duffed up part, now the locate my car doesnt work. Its like a middle schooler thats in charge of the development of this app. I mean cant MB even hire an high school student they can probably get it going in a few hours.
Member
Joined: Jan 2019
Posts: 85
Likes: 27
2016 C300 4matic
I got that email too but I was also asked which of the ME app features I used the most, ie remote start, valet etc. and rate them in order of importance. I didn't' respond because I had the feeling they wanted to how much extra we were willing to pay for the feature's we collectively liked the most.
Still loving my car.
Still loving my car.
