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Old 02-02-2019, 07:01 PM
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Question Email from MBUSA

We know how frustrating it is when technology doesn’t work the way it should, so we’d like to apologize for the recent disruptions experienced in the Mercedes me app. At Mercedes-Benz, we’re committed to providing a first-class experience to each of our customers, and we can assure you that we’re making every effort to fix the issues as quickly as possible. Thank you for your patience.

Best regards,

Mercedes me Team
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Old 02-02-2019, 10:21 PM
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I got the same email. Not impressed. Mercedes me has been flakey for months. We have had cars made by two other companies (Japanese and US) with zero network problems. For Mercedes me the best or nothing is closer to the latter, but the car is still good otherwise.
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Old 02-03-2019, 02:46 PM
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Originally Posted by wagonsrock View Post
I got the same email. Not impressed. Mercedes me has been flakey for months. We have had cars made by two other companies (Japanese and US) with zero network problems. For Mercedes me the best or nothing is closer to the latter, but the car is still good otherwise.
Originally Posted by Cambridgehank View Post
We know how frustrating it is when technology doesn’t work the way it should, so we’d like to apologize for the recent disruptions experienced in the Mercedes me app. At Mercedes-Benz, we’re committed to providing a first-class experience to each of our customers, and we can assure you that we’re making every effort to fix the issues as quickly as possible. Thank you for your patience.

Best regards,

Mercedes me Team
Ditto!
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Old 02-03-2019, 05:39 PM
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Thritto!
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Old 02-03-2019, 05:42 PM
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Wouldn’t it be a nice gesture of good will to extend our free subscriptions for another year considering all the frustration with the app not working consistently? Rather than an email saying you are working on problems let us know timeframe and then show your customers you care!
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Old 02-03-2019, 06:08 PM
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Originally Posted by forecastdude View Post
Wouldn’t it be a nice gesture of good will to extend our free subscriptions for another year considering all the frustration with the app not working consistently? Rather than an email saying you are working on problems let us know timeframe and then show your customers you care!

Yep, one would think that might be a nice gesture. And I even asked for an extra month since mine didn't work at all for the first full month and was flatly told, NO.
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Old 02-03-2019, 07:12 PM
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Originally Posted by rbrylaw View Post
Yep, one would think that might be a nice gesture. And I even asked for an extra month since mine didn't work at all for the first full month and was flatly told, NO.
"The Best or NO...!

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Old 02-03-2019, 07:48 PM
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Originally Posted by Cao Black View Post
"The .... or NOTHING...!
I fixed it for you.........
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Old 02-04-2019, 10:42 PM
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YEEEhpp got the same email. Funny only one of my ME accounts. But neither of which work.
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Old 02-06-2019, 03:06 PM
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I got this too. The ap is horrible. It never remote starts my car and is slow. Really a shame because I live in the middle of DC and most people here including myself don't have a garage. Mornings suck taking my one year old in a cold car!
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Old 02-06-2019, 03:13 PM
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There's an update for Mercedes Me (not Me Connect) which specifically says it addresses the outage with Remote Start. This only applies to 2018 or earlier cars. Perhaps a Me Connect update is forthcoming?
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Old 02-06-2019, 03:57 PM
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Yeeeep. And a new version for IOS came out today. I downloaded it in hopes of being able to now remote start my car? Nope, and to add to the duffed up part, now the locate my car doesnt work. Its like a middle schooler thats in charge of the development of this app. I mean cant MB even hire an high school student they can probably get it going in a few hours.
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Old 02-06-2019, 04:01 PM
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Originally Posted by suby01 View Post
Yeeeep. And a new version for IOS came out today. I downloaded it in hopes of being able to now remote start my car? Nope, and to add to the duffed up part, now the locate my car doesnt work. Its like a middle schooler thats in charge of the development of this app. I mean cant MB even hire an high school student they can probably get it going in a few hours.
Just tried the locate my car button for the E400 on Mercedes Me app and it worked very well. The programmer dude who lives in the basement of some unknown city in Germany isn't very good at building apps which work reliably, for sure.
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Old 02-06-2019, 04:42 PM
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I do not see a Mercedes me update on Play Store. The last update I got the week before last was V2.4.4 - #278eb2e. What is the new version?
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Old 02-06-2019, 04:44 PM
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It's an iOS update, so that may be why you don't see one in the Play Store. The new version is 2.4.6
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Old 02-06-2019, 04:48 PM
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I'll look for it soon. (I keep automatic updates disabled.)
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Old 02-06-2019, 04:51 PM
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With iOS I have automatic updates enabled, but I find I still have to check for updates and push them through anyway.
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Old 02-07-2019, 09:46 AM
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My android device has version 2.12.1 currently installed with no updates available. It was last updated on the 23rd Jan 2019.
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Old 02-07-2019, 12:00 PM
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I got an update today. V2.4.4.1 - #9b0aca1
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Old 02-07-2019, 12:10 PM
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Just checked Play Store again - still nothing.
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Old 02-07-2019, 02:30 PM
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I just received an update from the App Store for iPhone IOS and Mercedes Me. Version is 55a273fc
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Old 02-07-2019, 04:30 PM
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I got that email too but I was also asked which of the ME app features I used the most, ie remote start, valet etc. and rate them in order of importance. I didn't' respond because I had the feeling they wanted to how much extra we were willing to pay for the feature's we collectively liked the most.
Still loving my car.
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Old 02-07-2019, 06:46 PM
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I did not get a survey with the email. Wonder how they selected participants?
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Old 02-08-2019, 07:50 AM
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Why do they even need participants? Can't they tell which features we have actually used? Maybe they should be asking which features were most important to you?
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Old 02-08-2019, 12:06 PM
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Just updated the app to version 2.12.2
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