BACnMercedes

I’m going to revive this thread for another question. At what point do you demand something more than a GLC or C lass and expect a comparable loaner?

jhpmbusa

If available, for a S class they will provide a S class. If you have an E you can ask for an E as well. Never hurts to ask. Also, it basically comes down to what models they want to loan out and lease out as a demo afterwards.

mrmotoguzzi00

Yeah........... and things have changed at MB Sarasota.... aka Autonation....... they like to blame covid but i think it's juts the head bean counter is in control.....

- No more free washes when you stop by
- Last few Loaners where C class, B class etc... Was just told no more MB loaners, you will get a econobox thru Enterprise...

sigh...

Gonna check out Ft Myers MB...

Mike

BACnMercedes

Should we demand more from a loaner after we have purchased so many MB from the same dealership? Spent so much money? Been in a loaner after a certain amount of time and your car is still not fixed? I was told, “we don’t have anything.” I find this unacceptable from an MB dealership and even MB to allow this at certain levels.

fleuger99

Keep an eye on the number of days your new SUV is in for repairs and review your state's Lemon Law. I lived in MA back in 2011 and I Lemon Law'd a Overland GC which had been into the dealer for repairs of the air suspension after six times and I was successful.

makris0000

I usually ask when I schedule the appointment with service. I tell them I am a big guy and need something that I fit in (I am 6'4). They usually give me a GLC or E class. I did get lucky once and got a 2020 GLE.

Also, call them every day/every few days and see if they received any new loaners and demand they swap you into the better loaner.

I used MB Maitland (Autonation) when I used to live in Orlando. They made us go through Enterprise once and it was awful and they tried to charge us for the rental. After that, they always gave us loaners and it would usually be a C sedan, C coupe or a GLC. I use Mercedes Benz of Clearwater (FKA Lokey) for service because I noticed they have the best loaner fleet in my area. I usually get an E class or GLC from them and I even got a GLE once because I told them I was considering getting that after my E class lease.

If you don't mind driving about an hour, try MB Clearwater, Crown Eurocars, and MB Tampa for service. They have been good.

mrmotoguzzi00

Thanks For that info

Oh and on my 3rd AMG ml63/gle63s in 3 yrs... hopefully this is the one for awhile....

ua549

I have used Lokey Mercedes in Clearwater for decades. I purchased all the cars in my sig except the W198 from Lokey. The loaner for my last annual service was an S450. IMO the loaners correspond with what the sales department is attempting to sell me.

mrmotoguzzi00

LOL, true guess i should start poking around cars in the showroom..

West_Coaster

I was told they were out of loaners and they could put me in a shuttle bus and go over to enterprise. I'm not interested in being in a ford focus, and waiting around for all that to happen. Luckily I have another car and a motorcycle to get around in. Was quite surprised for such a large dealership.

This has been my first experience with MB getting my car serviced, and I have to say it's not been any better than I would get from Toyota or Chevy. They tout how sophisticated and elegant they are, but in the end they just move us like cattle. They are not embarrassed to charge obscene prices for the same things other car manufacturers do for 1/4 the price.

I'm not going to be running back to MB for my next car for sure.

murman

My last few loaners have been uber rides.

DFWdude

I've had C-Class and E-Class loaners at the dealer closest to me. Other than the walk-around inspection to ID defects (which I highly recommend you do), I don't usually notice which model I have til I get home. Years ago, the MB dealer across town provided a combination of MB and Ford loaners based on the demand and what was availalbe that day.

My daddy taught me "Don't look a gift horse in the mouth." Mercedes-Benz is the first car make I've ever experienced to offer loaner cars of any type. Of course, the Hondas and Toyos I've purchased in the past never offered loaners, because those cars almost never needed to go back to the dealer (at all, for any reason).

BACnMercedes

Again, I just find it hard to believe that so many MB dealerships only have the smaller cars for loaners. I figured they would have something in reserve for special times.
I am watching the lemon law times. I really do not want that though. I want my car. I just hate being in a GLC.

ua549

Lokey Mercedes drives the loaner to my house at the time I select then drive my care to the dealership for service. Afterwards they return my car and leave in the loaner. No extra cost. Easy peasy.

Elvisfan0108

I’m thinking of buying a e450 cabriolet. I find this thread very interesting. We currently have an Acura and a bmw. We always get either an Acura or Bmw. A lot of dealers drop off now. The loaners are not the necessarily the same trim level. The bmw was a lower trim level. My wife didn’t like it. Plus it was a 4 door. She liked the larger door of our convertible. I can’t believe MB would send you to enterprise.

Hundens

What's Your Loaner? Come-on get serious. My MB dealer sells six figure cars, has a $200 labor rate in the service department, and then charges $30 a day for a loaner. So you have it for three hours, drive 50 milers, and they charge you $30 USD. Another classic MB dealer rip-off. MBUSA must/should control these con artists. A classic case of abusing the well healed customer who won't object to the abuse. It would conflict with the customer's self image. A Subaru customer would tell them where to put their $30 charge.

MikeO3

Our local dealer has no loaners and no shuttle service due to pandemic. In yesteryear normal times C class are the usual loaners at no cost when 4+ hours service.

Lanzz

GLB, GLC, GLA are the typical loaners in my experience. I had a GLB for about 4 weeks one time - wasn't bad, but it wasn't the same as my E Wagon or GLE. I am sure there is a stash of nicer loaners for S/Big AMG and other VIPs, but luckily, Hendrick hasn't pulled back on their (overall pretty good) loaner policy because of the pandemic. There's no chance I would get in a van and to go Enterprise - surprised that is even offered with a straight face - the Dodge dealer that serviced my Challenger did that - and it was a luxury at Dodge - it is a punch in the face at MB or any other highline dealer.

DFWdude

IMO, $30 and "loaner" don't belong in the same sentence. I "rent" from Enterprise, but I get a "loaner" for the same price from the dealer? Nonsense.

If the dealer really does call it a $30 "loaner," then it really does illustrate how such a dealer presumes that owners have more money than brains.

places

It varies, I never really cared as my only requirement/request is that they give me the newest/lowest mileage loaner available at that time. I do see lots of people in front of me at the dealership get really worked up over what they get.

ua549

My dealer never charges for a replacement vehicle (loaner) or a rental from Enterprise, etc.

makris0000

It sounds like you need to find a new MB dealership if there are any others in your area. I am fortunate to have 5 of them within a 1 hour drive from me so when one acts up, I just drive to the next one. The only time I had pricing came up for a loaner car was when I flooded my E300 and had MB of Tampa replace the engine, starter motor, and all the wiring. They told me that the "going rate" for a loaner was $150 a day but they ended up giving me the loaner car for free because my insurance only covered $30 a day up to $1200 no more than 30 days. I noticed the smaller dealerships try to play those games but don't settle for it. I personally have no shame rejecting something like that at a dealership and haggling with them to waive such nonsense.

places

In 25+ years I have never had an S for a loaner and I've owned a few. Never even heard of it.

jhpmbusa

Did you ever ask for one? My local dealership usually has them available... unless sold of course.

places

Never did, didn't think of it. Actually, I mostly pass on the loaner and get picked up. I really can't stand driving a car that so many others have, not sure so clean inside. This is why I always request low mileage loaners.