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Old Dec 15, 2020 | 04:05 AM
  #1  
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mercedes w204 c200 2.2
Angry AD-Blue issue

Hello all, hope everyone is ok, I did put a post on here few years ago, and here I am now wanting some advice please.

I have owned a 2017 reg Mercedes W213 AMG Premium pack for the past 2 years I have had it serviced in December last year, so is due a service now.

Couple days ago my engine management light came on, it did not cause me any problems however since I've never had an engine light on I called out MB breakdown, the technician was having some problem with connecting to the AD-Blue module/controller so told me to limp-in to the dealership.

The following day I get a call from the dealership to say do I authorize a diagnostic charge which was something like £150? I asked why this would not be covered under the warranty, apparently my warranty ran out 3 months ago, (I was not aware of this).

So now I've given them the go ahead and also since my car was due a service I've asked them to carry out a service on the car.

My question is has anyone been in a similar situation?

Any advice would be appreciated.

Thank you

11.30am I've had a call from the dealership and I have been told its the AD-Blue tank that would need to be replaced (some sensor within the tank) , and its costing just for the tank £1,500?
what are the chances Mercedes would pay for this since its out of warranty by 3 months?

Thanks guys

Last edited by ZAHIDW204; Dec 15, 2020 at 06:38 AM.
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Old Dec 15, 2020 | 08:08 AM
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From: North Scottsdale, AZ
'71 Pinto
Speak with MB direct. Normally deciding factor is if vehicle is maintained by MB dealer (warranty work, maintenance, etc.)
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Old Dec 15, 2020 | 08:13 AM
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mercedes w204 c200 2.2
Thank you for your reply, the car has always had full MB service every year,
who exactly would I need to contact? is there a specific department?
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Old Dec 15, 2020 | 08:28 AM
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From: North Scottsdale, AZ
'71 Pinto
You do not list your location but MB Customer Assistance Center, MBUSA is 1-800-367-6372.
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Old Dec 15, 2020 | 08:30 AM
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mercedes w204 c200 2.2
My apologies, I am from UK
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Old Dec 15, 2020 | 08:35 AM
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From: North Scottsdale, AZ
'71 Pinto
https://www.mercedes-benz.co.uk/pass...ge.module.html
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Old Dec 15, 2020 | 08:40 AM
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mercedes w204 c200 2.2
Thank you so much for your assistance
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Old Dec 15, 2020 | 08:52 AM
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From: Dartmouth UK
2019 W213 E Class Estate
This is a great site for MB info but with your question you are more likely to get real UK owner feedback from somewhere like MBclub in the UK.
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Old Dec 15, 2020 | 11:06 AM
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the last post on there is from 2017
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Old Dec 15, 2020 | 11:13 AM
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I think you are looking in the wrong place, there are posts on there every few minutes! https://forums.mbclub.co.uk/
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