Anyone else waiting on parts from Germany?
Newbie
Joined: Aug 2022
Posts: 1
Likes: 0
GLS550
Hello, my GLS550 has been in the shop since March. I hit a piece of wood and wrecked the front. I have been waiting on 1 driver headlight since March! Every time I get a ETA for the part its changes. I escalated it also, but they do not care. I don't know what to do. Maybe hire attorney.
Newbie
Joined: Sep 2022
Posts: 1
Likes: 0
GLC300
I have been looking for a MB radar sensor for 3 months. The part is back order and has no ETA. When placing the part order online, MB dealer is cancelling the part order and MB customer service is not helping. Is there a place to file complaint? Department of Consumer Affairs (dca.ca.gov)? New Motor Vehicle Board (nmvb.ca.gov)?
MBWorld Fanatic!
Joined: Oct 2015
Posts: 1,583
Likes: 292
2019 E300
I have been looking for a MB radar sensor for 3 months. The part is back order and has no ETA. When placing the part order online, MB dealer is cancelling the part order and MB customer service is not helping. Is there a place to file complaint? Department of Consumer Affairs (dca.ca.gov)? New Motor Vehicle Board (nmvb.ca.gov)?
Newbie
Joined: Sep 2022
Posts: 1
Likes: 0
560SL
Hi all, looking for some help. I was rear ended in December, and when the car was taken from the body shop to the dealer, they had to put a new airbag control module in.
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Newbie
Joined: Nov 2022
Posts: 1
Likes: 0
A 220
Still Waiting… Since 4/17/22
Any word on your steering rack? I am still waiting since April. No end in site
Steering rack part no. 177-460-75-00
Ordered April 18 2022
Order received aside from steering rack on April 20 2022
Newbie
Joined: Dec 2022
Posts: 1
Likes: 0
Gla 250
I have been waiting for a radar sensor since july 5 2022 and now they tell me backordered until at least jan 2024!! MBUSA is of no help. They wont even call me back now. Insurance wont pay for rental car after 6 weeks and Mercedes wont give me loaner car. I cant get answers. I even suggested they buy my car bqck and ill get a new one. My car is just sitting at the collision shoppe for the last 6 months. Saving mileage but it that really good for the car?
MBWorld Fanatic!
Joined: May 2018
Posts: 1,432
Likes: 300
From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
I have been waiting for a radar sensor since july 5 2022 and now they tell me backordered until at least jan 2024!! MBUSA is of no help. They wont even call me back now. Insurance wont pay for rental car after 6 weeks and Mercedes wont give me loaner car. I cant get answers. I even suggested they buy my car bqck and ill get a new one. My car is just sitting at the collision shoppe for the last 6 months. Saving mileage but it that really good for the car?
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Newbie
Joined: Nov 2023
Posts: 11
Likes: 0
SL63
Hi all, looking for some help. I was rear ended in December, and when the car was taken from the body shop to the dealer, they had to put a new airbag control module in.
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Newbie
Joined: Nov 2023
Posts: 11
Likes: 0
SL63
