Anyone else waiting on parts from Germany?
Thread Starter
Newbie
Joined: Mar 2021
Posts: 3
Likes: 3
2017 E 300
Anyone else waiting on parts from Germany?
Hi all, looking for some help. I was rear ended in December, and when the car was taken from the body shop to the dealer, they had to put a new airbag control module in.
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
MBWorld Fanatic!
Joined: May 2018
Posts: 1,432
Likes: 300
From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
Hi all, looking for some help. I was rear ended in December, and when the car was taken from the body shop to the dealer, they had to put a new airbag control module in.
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Member
Joined: Jun 2003
Posts: 223
Likes: 66
1973 280SEL 4.5; 2021 E450S4 Wagon
In June of 2020 my driver' airbag developed a fault code necessitating replacement under warranty,
It too was escalated to MBUSA and just this month a replacement came in (8 months). My car even failed state inspection while waiting.
It's not what you're going to want to hear but you're going to have to be patient. They DO care however factories were closed for 3 months due to COVID.
MBUSA and the dealer remained in contact with me the entire time. It's a real international problem.
Good luck and keep up posted.
It too was escalated to MBUSA and just this month a replacement came in (8 months). My car even failed state inspection while waiting.
It's not what you're going to want to hear but you're going to have to be patient. They DO care however factories were closed for 3 months due to COVID.
MBUSA and the dealer remained in contact with me the entire time. It's a real international problem.
Good luck and keep up posted.
Thread Starter
Newbie
Joined: Mar 2021
Posts: 3
Likes: 3
2017 E 300
In June of 2020 my driver' airbag developed a fault code necessitating replacement under warranty,
It too was escalated to MBUSA and just this month a replacement came in (8 months). My car even failed state inspection while waiting.
It's not what you're going to want to hear but you're going to have to be patient. They DO care however factories were closed for 3 months due to COVID.
MBUSA and the dealer remained in contact with me the entire time. It's a real international problem.
Good luck and keep up posted.
It too was escalated to MBUSA and just this month a replacement came in (8 months). My car even failed state inspection while waiting.
It's not what you're going to want to hear but you're going to have to be patient. They DO care however factories were closed for 3 months due to COVID.
MBUSA and the dealer remained in contact with me the entire time. It's a real international problem.
Good luck and keep up posted.
mine has been at the dealership for over a month, and because the other driver did not have insurance, I used mine. I don’t have unlimited rental coverage and the dealership has not updated me at all, I have had to call or even come in there to get updates.
Member
Joined: Jun 2003
Posts: 223
Likes: 66
1973 280SEL 4.5; 2021 E450S4 Wagon
Was the part you were waiting on one that you could drive the car while waiting for it to come in?
mine has been at the dealership for over a month, and because the other driver did not have insurance, I used mine. I don’t have unlimited rental coverage and the dealership has not updated me at all, I have had to call or even come in there to get updates.
mine has been at the dealership for over a month, and because the other driver did not have insurance, I used mine. I don’t have unlimited rental coverage and the dealership has not updated me at all, I have had to call or even come in there to get updates.
Newbie
Joined: Mar 2021
Posts: 1
Likes: 1
S350
Parts are in Germany Delayed until May
Well I have news for you it doesn't take that long to build a car. The fact that Mercedes is not stocking the correct amount of parts to supply its own vehicles should not be our problem, and isn't. You paid for a service as in a warranty that you currently are not getting because the parent didn't provide you with the service you are told you would get. "The Best or Nothing" Well folks its nothing, My car is in the shop and won't be fixed until May, and they won't give me a loaner or asked if I would like a discounted rental. Or even explain they will extend the warranty for the additional months they have my vehicle. NOTHING.
They also had the ***** to tell my young wife with 2 children the car is drivable. In 20 degree weather with no heat at all, the car its drivable (Real Safe, thanks Mercedes), ready for this Mercedes Corp. was stupid enough to put it in an email. They're not smart people you're dealing with here.The fact I dropped an extra 6 grand on the extended warranty just so I didn't have to deal with this is a joke. I can tell you I am in my last Mercedes ever. And I was buying their new electric ....
Thank god for Tesla.....
They also had the ***** to tell my young wife with 2 children the car is drivable. In 20 degree weather with no heat at all, the car its drivable (Real Safe, thanks Mercedes), ready for this Mercedes Corp. was stupid enough to put it in an email. They're not smart people you're dealing with here.The fact I dropped an extra 6 grand on the extended warranty just so I didn't have to deal with this is a joke. I can tell you I am in my last Mercedes ever. And I was buying their new electric ....
Thank god for Tesla.....
Thread Starter
Newbie
Joined: Mar 2021
Posts: 3
Likes: 3
2017 E 300
Well I have news for you it doesn't take that long to build a car. The fact that Mercedes is not stocking the correct amount of parts to supply its own vehicles should not be our problem, and isn't. You paid for a service as in a warranty that you currently are not getting because the parent didn't provide you with the service you are told you would get. "The Best or Nothing" Well folks its nothing, My car is in the shop and won't be fixed until May, and they won't give me a loaner or asked if I would like a discounted rental. Or even explain they will extend the warranty for the additional months they have my vehicle. NOTHING.
They also had the ***** to tell my young wife with 2 children the car is drivable. In 20 degree weather with no heat at all, the car its drivable (Real Safe, thanks Mercedes), ready for this Mercedes Corp. was stupid enough to put it in an email. They're not smart people you're dealing with here.The fact I dropped an extra 6 grand on the extended warranty just so I didn't have to deal with this is a joke. I can tell you I am in my last Mercedes ever. And I was buying their new electric ....
Thank god for Tesla.....
They also had the ***** to tell my young wife with 2 children the car is drivable. In 20 degree weather with no heat at all, the car its drivable (Real Safe, thanks Mercedes), ready for this Mercedes Corp. was stupid enough to put it in an email. They're not smart people you're dealing with here.The fact I dropped an extra 6 grand on the extended warranty just so I didn't have to deal with this is a joke. I can tell you I am in my last Mercedes ever. And I was buying their new electric ....
Thank god for Tesla.....
Like I should have known that an uninsured motorist would hit me and I would need rental car coverage for months because a part would fail upon re-calibration and that module wouldn’t be available for months.
Are you *******g kidding me? Did he think I just fell off the turnip truck? I’m certainly not purchasing another MB.
Trending Topics
MBWorld Fanatic!
Joined: May 2018
Posts: 1,432
Likes: 300
From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
The GM at the dealership avoided my call this week and his assistant had the ***** to tell me today that it was my fault that I didn’t purchase the right kind of insurance that would cover a rental for an indefinite amount of time.
Like I should have known that an uninsured motorist would hit me and I would need rental car coverage for months because a part would fail upon re-calibration and that module wouldn’t be available for months.
Are you *******g kidding me? Did he think I just fell off the turnip truck? I’m certainly not purchasing another MB.
Like I should have known that an uninsured motorist would hit me and I would need rental car coverage for months because a part would fail upon re-calibration and that module wouldn’t be available for months.
Are you *******g kidding me? Did he think I just fell off the turnip truck? I’m certainly not purchasing another MB.
personally, I would contact a local tv station and make public the issue. That sometimes gets results.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
I'm not waiting for parts from Germany. I'm waiting for the whole car whichis only "half built" so far - "LOL"
Last edited by Egonvdv; Oct 18, 2021 at 06:28 PM.
Senior Member
Joined: Jun 2016
Posts: 385
Likes: 92
From: Bognor Regis UK
Alfa 159
My wife's A Class has been waiting for the airbags (for the recall) to arrive at the dealer for 3 months now. They have had to postpone the booking twice now!.....and we are only up the road from Germany......ish!
Newbie
Joined: Jan 2022
Posts: 2
Likes: 0
Mercedes glc 43 amg
The GM at the dealership avoided my call this week and his assistant had the ***** to tell me today that it was my fault that I didn’t purchase the right kind of insurance that would cover a rental for an indefinite amount of time.
Like I should have known that an uninsured motorist would hit me and I would need rental car coverage for months because a part would fail upon re-calibration and that module wouldn’t be available for months.
Are you *******g kidding me? Did he think I just fell off the turnip truck? I’m certainly not purchasing another MB.
Like I should have known that an uninsured motorist would hit me and I would need rental car coverage for months because a part would fail upon re-calibration and that module wouldn’t be available for months.
Are you *******g kidding me? Did he think I just fell off the turnip truck? I’m certainly not purchasing another MB.
Hi all, looking for some help. I was rear ended in December, and when the car was taken from the body shop to the dealer, they had to put a new airbag control module in.
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Junior Member
Joined: Jun 2019
Posts: 36
Likes: 13
2005 CLK 55
Officially 6 months for me I have been in 3 different rental cars and I can honestly say I don't even want the car back.
I'm sure the battery is dead and the rotors are probably rusted from all that just sitting on their parking lot.
Will be selling it soon as I can get it back.
I'm sure the battery is dead and the rotors are probably rusted from all that just sitting on their parking lot.
Will be selling it soon as I can get it back.
Newbie
Joined: Jan 2022
Posts: 2
Likes: 0
Mercedes glc 43 amg
Officially 6 months for me I have been in 3 different rental cars and I can honestly say I don't even want the car back.
I'm sure the battery is dead and the rotors are probably rusted from all that just sitting on their parking lot.
Will be selling it soon as I can get it back.
I'm sure the battery is dead and the rotors are probably rusted from all that just sitting on their parking lot.
Will be selling it soon as I can get it back.
MBWorld Fanatic!
Joined: Sep 2016
Posts: 1,189
Likes: 187
From: TX
2023 GLE3502W, 2024 GLC3002W, 1967 Pontiac GTO 4 sp (sold...sniff)
Stopped at my local dealership to get a wiper blade. Service advisor says they are waiting on lots of parts from Germany. Hardly any loaners since they are selling them to make money as inventory is low. Perfect storm.
Junior Member
Joined: Jun 2019
Posts: 36
Likes: 13
2005 CLK 55
wow 6 months.. is it a leased or bought? I’m planning on doing the same, selling it back as soon as it’s fixed. I’ve only had it for 6 months, my app keeps sending me dead battery notifications. I call them every Monday and they keep saying “no updates, call back next week” if they would tell me exactly where the part is I would fly to that country and get it, much cheaper then paying for my rentals.
MBWorld Fanatic!
Joined: Oct 2015
Posts: 1,583
Likes: 292
2019 E300
Its a pretty sad state of affair when one cannot even buy a set of wiper blade from the dealer.
Last edited by The G Man; Jan 17, 2022 at 10:41 AM.
MBWorld Fanatic!
Joined: May 2018
Posts: 1,432
Likes: 300
From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
I only waited a month for a parking sensor bracket. A $25 part. I have an extra one now. I ordered one myself. It came from Germany.
Newbie
Joined: Jul 2022
Posts: 1
Likes: 0
CL 550
ABS module
Hi all, looking for some help. I was rear ended in December, and when the car was taken from the body shop to the dealer, they had to put a new airbag control module in.
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
Part number 213-900-87-28 - which replaced 213-900-43-25. The dealer has had the car since February 10th and yesterday told me that it was delayed again, this time until May. It is on back order with no actual date of shipment. The dealer does not seem to care, and neither does MBUSA. They have "escalated it to the highest level". Anyone else having an issue with parts coming from Germany?
