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When I was waiting to buy my car the salesman told me it was taking longer than normal due to a bumper being cracked on delivery to the preparation centre and needing replacing. It was over a bank holiday weekend and they needed to wait for confirmation that the insurance would pay out before they could order the part and then spray and fit it. 1 week on and there is an area of paint, about an inch long, which has peeled off the rear bumper!!
I don't know if it was the rear bumper that was replaced but I'll be surprised if it wasn't.
Spoke to the salesman earlier and he is saying they can touch it up and that's your lot as it's a used car, wear and tear etc.
I've told him I'm not happy with that as it would seem to be poor workmanship and nothing to do with wear and tear. He also wants me to go back to his dealership (Lookers) which is over 2 hours away rather than letting me go to my local dealership (Vertu) but I have been told by another salesman that they can authorise repair anywhere and pick up the bill.
When I was waiting to buy my car the salesman told me it was taking longer than normal due to a bumper being cracked on delivery to the preparation centre and needing replacing. It was over a bank holiday weekend and they needed to wait for confirmation that the insurance would pay out before they could order the part and then spray and fit it. 1 week on and there is an area of paint, about an inch long, which has peeled off the rear bumper!!
I don't know if it was the rear bumper that was replaced but I'll be surprised if it wasn't.
Spoke to the salesman earlier and he is saying they can touch it up and that's your lot as it's a used car, wear and tear etc.
I've told him I'm not happy with that as it would seem to be poor workmanship and nothing to do with wear and tear. He also wants me to go back to his dealership (Lookers) which is over 2 hours away rather than letting me go to my local dealership (Vertu) but I have been told by another salesman that they can authorise repair anywhere and pick up the bill.
This is the damaged area.
What can I expect??
How about telling us what you drive? Besides the Audi. If it was fixed, you should have paperwork on what was actually fixed.
How about telling us what you drive? Besides the Audi. If it was fixed, you should have paperwork on what was actually fixed.
It's an E220d estate, 17 plate. apparently a bumper was cracked while being delivered to the preparation centre. That's as much as I know and the dealer doesn't seem to know much either. There is no mention of it on any details I have but to be honest I wouldn't really expect them to be telling me stuff like that, maybe I'm wrong to think that. The dealer only told me about it as there was quite a delay in the car being ready to collect.
Not knowing if it was the bumper that was replaced or fixed... makes a big difference.
In the end, it’s a used car... can you see it with the lid closed?
How’s the rest of the bumper look? Realize their going to try and fix it as cheap as possible. If the rest of the bumper is in good “nick” I’d leave it alone.
Not knowing if it was the bumper that was replaced or fixed... makes a big difference.
In the end, it’s a used car... can you see it with the lid closed?
How’s the rest of the bumper look? Realize their going to try and fix it as cheap as possible. If the rest of the bumper is in good “nick” I’d leave it alone.
Surely if it’s the bumper that was replaced then they have to repair it fully and not just touch it up with a pen. I imagine they can’t hide which bumper was replaced. I also don’t agree that "in the end it’s a used car" should mean they are not responsible for a bad paint job. This is not wear and tear but a paint job that has failed after 1 week.
i maybe naive but I’d expect better from Mercedes.
They are going to respray the bumper and give me a courtesy car while they're doing it. Only downside is they won't let me take it to my local dealership and pick up the bill so I've got to drive about an hour away but I'm happy to compromise on that if the job gets done.
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