My 2021 EClass with 300 miles on it alerted me I needed to update MBUX due to a known issue. I did the update as prescribed through the systems menu. After it updated I drove it to complete the install….Next thing that happened the Navigation map disappeared and a message came up saying the map is not the right one for the current MBUX system. Drove to dealer and they had not seen that before. As I was there the map suddenly reappeared. Worked for couple of days and now it happens periodically as I drive. Anyone else experiencing this?

I traded out of my lease at the 3 months left point because of the low inventory of new EClass….Hope this wasn’t a mistake.

 

If attached bulletin is not referenced on your repair invoice have dealer confirm documented remedy was applied and if not revisit to do so.

 

Thank you very much. Going to be giving this info to dealer.

 

While I only drive a car -- and I can pump my own gas, change a flat tire, and add oil, LOL -- perhaps I am missing something here. Is it odd that a dealer needs to be brought information by the customer? Thanks.

 

Been there done that. It is generally faster to provide the fix or something that helps dealerships identify the problem right away so they can carry out the repair and get the car back to you instead of them spending their sweet time diagnosing the issue, which a lot of times (from my experience anyways, they couldn't find it, either they couldn't find a service bulletin or they never heard of it or they are just looking at the wrong place) the worse is when they will say they can't duplicate the problem or say it is normal and give you back the vehicle without having anything done.

 

Understood, thank you for the explanation. Perhaps I am mistaken, but it doesn't make sense, nor does it instill a great deal of confidence, when the customer has to be the identifier of the problem. It's just counterintuitive to common sense, perhaps. I absolutely understand your logic. However, I am just not capable of being "that person" so to speak, so I have no choice but to rely on them being up to date, current, and having them being the expert. Thanks again for the explanation.

 

No problem, glad you found the explanation clear enough to understand, I thought I didn't explain it well enough.

I totally understand your feelings, I find that forum members here have more experience and more knowledge on the workings of our cars than those who are at the dealerships (which ironically are trained to specifically work on our cars). That being said, most forum members here are either engineers or enthusiasts, so that is probably the reason why. Most of us are passionate about the brand and the products this brand makes while the technician at the dealerships are there for the pay cheque. It is sad really, as technicians used to work at dealerships or work as a mechanic because they are passionate about the brand or the products, now it isn't the case.

Yup, it doesn't make sense but it is what it is, I also wish these people know our cars more especially how much we pay them in the form of labour. When it comes to technicians, most are assigned a task and is then pay based on that task. If a task typical requires 1 hour to complete and the technicians finishes it in less than an hour, they get paid the whole hour and they can work on a different task. Unfortunately, that means they rush the task and they don't care if the task is done properly or not. If the technician goes overtime, they still get paid the same 1 hour. This type of dealership pay system is true and applicable in Canada, it may or may not be common in other countries though.

Personally, if I don't have to go to the dealership, I choose not to because (personal experience, which hopefully doesn't apply to you) they break more than they fix, not to mention the amount of time wasted just to be told they couldn't identify and fix the problem, or they could not duplicate the problem.