Dead Battery, Red Stop Vehicle message, Roadside & Dealership Report
Senior Member
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
I may have missed a post, Phil. Did they replace the battery as well, or just the software patch?
Senior Member
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Thanks, Phil. Maybe that's a good sign🤞🏼. If they have the right software fix, presumably repairs will be faster and simpler, at least I hope. How long did they have your wagon tied up?
Newbie
Joined: Dec 2021
Posts: 3
Likes: 2
2021 AMG GLE 53
Originally Posted by e55phil;[url=tel:8456066
8456066[/url]]Getting the car into neutral is part science and part voodoo.
The service advisor told me to connect the battery charger, press the start button twice in order to turn on the radio but not start the car, foot on the brake and then pushed down on the shifter but not all the way.
That did not work.
The fellow who put my car on a trailer (for the second time) remembered that at the dealership they did not open the hood. So, we closed the hood, I pressed the brake, then the start button twice quickly and then I pushed gently on the gearshift and the car went into neutral. The battery charger was not connected although it had been connected for about 10 minutes before we made this attempt.
It's not an exact science because if you don't push far enough on the shifter nothing happens and if you push too far it will not work.
The service advisor told me to connect the battery charger, press the start button twice in order to turn on the radio but not start the car, foot on the brake and then pushed down on the shifter but not all the way.
That did not work.
The fellow who put my car on a trailer (for the second time) remembered that at the dealership they did not open the hood. So, we closed the hood, I pressed the brake, then the start button twice quickly and then I pushed gently on the gearshift and the car went into neutral. The battery charger was not connected although it had been connected for about 10 minutes before we made this attempt.
It's not an exact science because if you don't push far enough on the shifter nothing happens and if you push too far it will not work.
Thread Starter
Super Member
Joined: Sep 2012
Posts: 558
Likes: 152
From: New York City
2021 e All Terrain, 2001 e55
Out Of Control!!
Joined: Apr 2019
Posts: 11,962
Likes: 6,802
From: Silicon Valley
W212 MY'14 M276-3.5NA @75kMi
shortcut to N ....
Simply open the driver door before going through the Neutral gear procedure.
I used to get puzzled watching my new Benz deeply draining my battery....
You'd think by now the A-team had a chance to design a reliable battery management.
Last edited by CaliBenzDriver; Dec 15, 2021 at 03:29 AM.
Senior Member
Joined: May 2021
Posts: 338
Likes: 101
From: Shaker Heights, Ohio
2021 E450 All Terrain Wagon
Here is a quick shortcut to get your car in Neutral without the need for a second person...
Simply open the driver door before going through the Neutral gear procedure.
I used to get puzzled watching my new Benz deeply draining my battery....
You'd think by now the A-team had a chance to design a reliable battery management.
Simply open the driver door before going through the Neutral gear procedure.
I used to get puzzled watching my new Benz deeply draining my battery....
You'd think by now the A-team had a chance to design a reliable battery management.
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Newbie
Joined: May 2022
Posts: 13
Likes: 2
From: Near Philadelphia pa
Gle450
I too was wrong. Mine died at 8400 miles. I will say that roadside service was very good. It was a third party but the mechanic said they do all of Benz service and towing in our area. They did have to replace the battery but they first sacred all of my settings so they were not lost. Not a great feeling as the type driver did this is a common problem. Hopefully, this is the extent of problems I wil have.
Junior Member
Joined: Sep 2021
Posts: 68
Likes: 41
From: NYC
2025 E450 All Terrain
I too was wrong. Mine died at 8400 miles. I will say that roadside service was very good. It was a third party but the mechanic said they do all of Benz service and towing in our area. They did have to replace the battery but they first sacred all of my settings so they were not lost. Not a great feeling as the type driver did this is a common problem. Hopefully, this is the extent of problems I wil have.
Newbie
Joined: Jun 2022
Posts: 1
Likes: 0
GLS 63 AMG 2022
Same battery problem at my GLS 63 AMG 2022. The car has 400km (250 miles). It is a new car. The rear left massage seat never worked, and now the battery problem arrived. It happened on the road during driveing. Both screen has red label warning comes up.
I went to the Mercedes service and I have to left the car there.
I will update my post when I know more.
(sorry for my bad english)
I went to the Mercedes service and I have to left the car there.
I will update my post when I know more.
(sorry for my bad english)
Newbie
Joined: May 2022
Posts: 14
Likes: 1
E53 AMG
Same problem. 2021 E53 AMG bought new in March 2022. Just happened today. Driving along the highway everything going ok then the warning about the battery followed by a warning about over heating. Then it slowly shut down. Waited 10 minutes and started it back up and it was fine. Engine light error still on though. Will take it to the dealer tomorrow.
Newbie
Joined: Oct 2022
Posts: 3
Likes: 0
2022 GLE 450
Adding my experience today to the list of sadness here. We have a 2022 GLE 450 with 1,361 miles total that we took delivery on April 9, 2022 (my wife hasn't been driving it much!).
Today I was about 20 miles into a drive of mostly highway driving when I got a yellow message about the 48v battery, followed immediately by a red "Malfunction" message. Within seconds I lost power and the "Coolant Too Hot Stop Vehicle Turn Engine Off" message appeared.
Unfortunately I was on the highway at highway speed. Fortunately I happened to be in the right lane and was able to get to the shoulder just before a bridge would have meant I was stuck in the right hand lane. I turned the engine off, waited five minutes, turned it back on. The engine info screen showed one temp at maybe 130 with a redline of ~ 240. I believe this is transmission temp? Or maybe coolant temp? The second temp looks like oil and was maybe 220 with a red line of about 275. About 1/2 between the blue and red lines which are presumably low normal vs high normal.
I was able to accelerate from there pretty aggressively back into traffic (thank goodness) and continue on to my destination. I drove back about 25 / 30 miles and neither temp ever got close to the red line.
Called Mercedes service and am waiting on next steps.
Very disappointing. Now my wife is apprehensive about driving it on the highway.
Today I was about 20 miles into a drive of mostly highway driving when I got a yellow message about the 48v battery, followed immediately by a red "Malfunction" message. Within seconds I lost power and the "Coolant Too Hot Stop Vehicle Turn Engine Off" message appeared.
Unfortunately I was on the highway at highway speed. Fortunately I happened to be in the right lane and was able to get to the shoulder just before a bridge would have meant I was stuck in the right hand lane. I turned the engine off, waited five minutes, turned it back on. The engine info screen showed one temp at maybe 130 with a redline of ~ 240. I believe this is transmission temp? Or maybe coolant temp? The second temp looks like oil and was maybe 220 with a red line of about 275. About 1/2 between the blue and red lines which are presumably low normal vs high normal.
I was able to accelerate from there pretty aggressively back into traffic (thank goodness) and continue on to my destination. I drove back about 25 / 30 miles and neither temp ever got close to the red line.
Called Mercedes service and am waiting on next steps.
Very disappointing. Now my wife is apprehensive about driving it on the highway.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,048
Likes: 905
From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
Adding my experience today to the list of sadness here. We have a 2022 GLE 450 with 1,361 miles total that we took delivery on April 9, 2022 (my wife hasn't been driving it much!).
Today I was about 20 miles into a drive of mostly highway driving when I got a yellow message about the 48v battery, followed immediately by a red "Malfunction" message. Within seconds I lost power and the "Coolant Too Hot Stop Vehicle Turn Engine Off" message appeared.
Unfortunately I was on the highway at highway speed. Fortunately I happened to be in the right lane and was able to get to the shoulder just before a bridge would have meant I was stuck in the right hand lane. I turned the engine off, waited five minutes, turned it back on. The engine info screen showed one temp at maybe 130 with a redline of ~ 240. I believe this is transmission temp? Or maybe coolant temp? The second temp looks like oil and was maybe 220 with a red line of about 275. About 1/2 between the blue and red lines which are presumably low normal vs high normal.
I was able to accelerate from there pretty aggressively back into traffic (thank goodness) and continue on to my destination. I drove back about 25 / 30 miles and neither temp ever got close to the red line.
Called Mercedes service and am waiting on next steps.
Very disappointing. Now my wife is apprehensive about driving it on the highway.
Today I was about 20 miles into a drive of mostly highway driving when I got a yellow message about the 48v battery, followed immediately by a red "Malfunction" message. Within seconds I lost power and the "Coolant Too Hot Stop Vehicle Turn Engine Off" message appeared.
Unfortunately I was on the highway at highway speed. Fortunately I happened to be in the right lane and was able to get to the shoulder just before a bridge would have meant I was stuck in the right hand lane. I turned the engine off, waited five minutes, turned it back on. The engine info screen showed one temp at maybe 130 with a redline of ~ 240. I believe this is transmission temp? Or maybe coolant temp? The second temp looks like oil and was maybe 220 with a red line of about 275. About 1/2 between the blue and red lines which are presumably low normal vs high normal.
I was able to accelerate from there pretty aggressively back into traffic (thank goodness) and continue on to my destination. I drove back about 25 / 30 miles and neither temp ever got close to the red line.
Called Mercedes service and am waiting on next steps.
Very disappointing. Now my wife is apprehensive about driving it on the highway.
There should be a computer trail as to what happened and hopefully service will be able to correct the problem.
Out Of Control!!
Joined: Apr 2019
Posts: 11,962
Likes: 6,802
From: Silicon Valley
W212 MY'14 M276-3.5NA @75kMi
ECU GLITCH ON HWY...
Wow! My wife would be very, very hesitant about driving this car as well. If this happened to her I doubt she would have acted as calmly as you did. If it never happens again she might drive it again. If it happened again, she might never drive the car again.
There should be a computer trail as to what happened and hopefully service will be able to correct the problem.
There should be a computer trail as to what happened and hopefully service will be able to correct the problem.
Forget MB-USA ... tell your story directly to the service manager and kindly ask them to do you a favor by escalating to German helpdesk.
CYA for 2nd related visit:
Provide your expectations in writing so your demands land on the dealer work order word by word. SA are trained to write extremely vague orders...
If your car wrecks there will be more than insurance and lawyers in the loop.
It's not like MB is totally clueless about this class of power issues .
🤞
Last edited by CaliBenzDriver; Oct 3, 2022 at 07:28 PM.
Member
Joined: Mar 2017
Posts: 178
Likes: 25
From: Ontario, Canada
2013 GLK350 2016 GLE400 2019 E450 Wagon 2018 S560 2021 E450 AT
ABSOLUTELY ATROCIOUS!!!!! This could have been a disaster under different circumstances. Please keep us all informed as to how MB handles this issue.
Thank you
Thank you
Last edited by vinnybenz; Oct 3, 2022 at 08:18 PM. Reason: wrong reply person
Newbie
Joined: Oct 2022
Posts: 3
Likes: 0
2022 GLE 450
Update regarding the following issue...
Round one of diagnostics with Mercedes is disappointing to say the least. I'll include the tech's notes below, but the summary is he disconnected the 48v battery, checked for a good ground on the battery and all other connections. All those were fine. Did a road test which went fine. Done.
They now want to give it back without determining any root cause nor fixing anything. I did get an updated service bulletin (LI54.10-P-069698) for this issue. v9 is the latest I can find in this forum / online anywhere. Current version is now 16 which I've attached.
I didn't push on the German Helpdesk idea ... yet. If this happens a second time (and I'm not dead) I will be a lot more aggressive.
FYI there is a class action lawsuit underway for 48v battery issue, but that appears to be more focused on not starting due to 48v issues versus loss of power while driving. That said the firm of course wants as many plaintiffs / class members as possible. Not reaching out them them yet, but sharing the link here if others are interested.
https://thelemonfirm.com/2022/03/21/...ttery-problem/
My wife is already asking if we can sell the SUV. Very bad and incredibly disappointing.
Chris
Adding my experience today to the list of sadness here. We have a 2022 GLE 450 with 1,361 miles total that we took delivery on April 9, 2022 (my wife hasn't been driving it much!).
Today I was about 20 miles into a drive of mostly highway driving when I got a yellow message about the 48v battery, followed immediately by a red "Malfunction" message. Within seconds I lost power and the "Coolant Too Hot Stop Vehicle Turn Engine Off" message appeared.
Today I was about 20 miles into a drive of mostly highway driving when I got a yellow message about the 48v battery, followed immediately by a red "Malfunction" message. Within seconds I lost power and the "Coolant Too Hot Stop Vehicle Turn Engine Off" message appeared.
UPON BRINGING VEHICLE INTO WORKSHOP, FOUND NO MESSAGES OR WARNING IN INSTRUMENT CLUSTER. CONNECTED BATTERY CHARGER AND SDS. PERFORMED SHORT TEST AND FOUND MULTIPLE FAULTS. P021700 IN ME FOR "The coolant temperature of the engine is too high." GUIDED TEST ADVISED TO CHECK 48V SYSTEM AND DO NOT REPLACE ANY PARTS. FOUND FAULT B183371 IN 48V BATTERY FOR "The battery for the 48V on-board electrical system has a malfunction. The actuator is blocked." EVENTS IN DC/DC CONVERTER: B183214 FOR "The 48V on-board electrical system has a malfunction. There is a short circuit to ground or an open circuit.", B183216 FOR "The 48V on-board electrical system has a malfunction. The limit value for electrical voltage has not been attained." AND B183217 FOR "The 48V on-board electrical system has a malfunction. The limit value for electrical voltage has been exceeded." CHECKED AND FOUND MB LI BULLETIN # LI54.10-P-069698 PERTAINING TO COMPLAINTS AND FAULTS. PER LI, CAUSE NUMBER 5 IS RELATED. PERFORMED REMEDY FOR CAUSE 5. DISCONNECTED 12V NEGATIVE BATTERY CABLE. GAINED ACCESS TO 48V BATTERY. CHECKED 48V GROUND AND ALL OTHER CONNECTIONS TO BE OKAY. ALL RESISTANCES IN SPECS. PER LI, VEHICLE IS TO BE RELEASED TO CUSTOMER. CLEARED ALL FAULTS AND ROAD TESTED WITHOUT ANY FAULTS.
I didn't push on the German Helpdesk idea ... yet. If this happens a second time (and I'm not dead) I will be a lot more aggressive.
FYI there is a class action lawsuit underway for 48v battery issue, but that appears to be more focused on not starting due to 48v issues versus loss of power while driving. That said the firm of course wants as many plaintiffs / class members as possible. Not reaching out them them yet, but sharing the link here if others are interested.
https://thelemonfirm.com/2022/03/21/...ttery-problem/
My wife is already asking if we can sell the SUV. Very bad and incredibly disappointing.
Chris
MBWorld Fanatic!
Joined: May 2018
Posts: 3,048
Likes: 905
From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
Update regarding the following issue...
Round one of diagnostics with Mercedes is disappointing to say the least. I'll include the tech's notes below, but the summary is he disconnected the 48v battery, checked for a good ground on the battery and all other connections. All those were fine. Did a road test which went fine. Done.
They now want to give it back without determining any root cause nor fixing anything. I did get an updated service bulletin (LI54.10-P-069698) for this issue. v9 is the latest I can find in this forum / online anywhere. Current version is now 16 which I've attached.
I didn't push on the German Helpdesk idea ... yet. If this happens a second time (and I'm not dead) I will be a lot more aggressive.
FYI there is a class action lawsuit underway for 48v battery issue, but that appears to be more focused on not starting due to 48v issues versus loss of power while driving. That said the firm of course wants as many plaintiffs / class members as possible. Not reaching out them them yet, but sharing the link here if others are interested.
https://thelemonfirm.com/2022/03/21/...ttery-problem/
My wife is already asking if we can sell the SUV. Very bad and incredibly disappointing.
Chris
Round one of diagnostics with Mercedes is disappointing to say the least. I'll include the tech's notes below, but the summary is he disconnected the 48v battery, checked for a good ground on the battery and all other connections. All those were fine. Did a road test which went fine. Done.
They now want to give it back without determining any root cause nor fixing anything. I did get an updated service bulletin (LI54.10-P-069698) for this issue. v9 is the latest I can find in this forum / online anywhere. Current version is now 16 which I've attached.
I didn't push on the German Helpdesk idea ... yet. If this happens a second time (and I'm not dead) I will be a lot more aggressive.
FYI there is a class action lawsuit underway for 48v battery issue, but that appears to be more focused on not starting due to 48v issues versus loss of power while driving. That said the firm of course wants as many plaintiffs / class members as possible. Not reaching out them them yet, but sharing the link here if others are interested.
https://thelemonfirm.com/2022/03/21/...ttery-problem/
My wife is already asking if we can sell the SUV. Very bad and incredibly disappointing.
Chris
As you correctly posted, not very encouraging at all. I do not know what I would do, but I would not expect my wife to drive this car. You may have to drive it for a while, and afterwards if everything is fine, then convince her to drive it.
Remember "Happy Wife - Happy Life!"
Out Of Control!!
Joined: Apr 2019
Posts: 11,962
Likes: 6,802
From: Silicon Valley
W212 MY'14 M276-3.5NA @75kMi
"the best or nothing"... seriously???
It's disconcerting to see how amateurish MB corporate is acting.
MB is purposely building these cars with numerous gotchas in every systems then not helping the dealers left in charge of milking scared customers.
The expectations are that barely escaping a wreck should motivate owners to trade in a car ASAP with plenty of resale potential left in it for CPO business.
They are too many design weaknesses that contribute to modules restless chaos. It does not take a rockect scientist to make these cars meet standards.
Mercs can really perform like no other once milking issues are honestly eliminated.
MB is purposely building these cars with numerous gotchas in every systems then not helping the dealers left in charge of milking scared customers.
The expectations are that barely escaping a wreck should motivate owners to trade in a car ASAP with plenty of resale potential left in it for CPO business.
They are too many design weaknesses that contribute to modules restless chaos. It does not take a rockect scientist to make these cars meet standards.
Mercs can really perform like no other once milking issues are honestly eliminated.
Last edited by CaliBenzDriver; Oct 7, 2022 at 12:04 AM.
Newbie
Joined: Oct 2022
Posts: 3
Likes: 0
2022 GLE 450
Thanks for posting.
As you correctly posted, not very encouraging at all. I do not know what I would do, but I would not expect my wife to drive this car. You may have to drive it for a while, and afterwards if everything is fine, then convince her to drive it.
Remember "Happy Wife - Happy Life!"
As you correctly posted, not very encouraging at all. I do not know what I would do, but I would not expect my wife to drive this car. You may have to drive it for a while, and afterwards if everything is fine, then convince her to drive it.
Remember "Happy Wife - Happy Life!"
Me driving it initially is the plan, but my wife's response was it took 1,300 miles for it to manifest the first time so how do we ever have confidence it won't happen again? Especially given MB hasn't actually done anything. And she's 100% right. Realistically we need to drive it probably 5,000 miles to have reasonable (but not complete) confidence this won't recur. Which isn't realistic so ... 🤬.
And our second vehicle is a F150 which she isn't excited about driving (big for her).
This puts us in a world of hurt.
MBWorld Fanatic!
Joined: May 2018
Posts: 1,432
Likes: 300
From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
It's disconcerting to see how amateurish MB corporate is acting.
MB is purposely building these cars with numerous gotchas in every systems then not helping the dealers left in charge of milking scared customers.
The expectations are that barely escaping a wreck should motivate owners to trade in a car ASAP with plenty of resale potential left in it for CPO business.
They are too many design weaknesses that contribute to modules restless chaos. It does not take a rockect scientist to make these cars meet standards.
Mercs can really perform like no other once milking issues are honestly eliminated.
MB is purposely building these cars with numerous gotchas in every systems then not helping the dealers left in charge of milking scared customers.
The expectations are that barely escaping a wreck should motivate owners to trade in a car ASAP with plenty of resale potential left in it for CPO business.
They are too many design weaknesses that contribute to modules restless chaos. It does not take a rockect scientist to make these cars meet standards.
Mercs can really perform like no other once milking issues are honestly eliminated.
Unless you have inside information, MB doesn’t make any money on used cars. The dealers do.
So the dealers and MB are colluding together to sell unsafe cars so people trade them in and dealers make more money?
I’m sorry, but I would have to be pretty stupid to think, I almost died in my Mercedes, I think I’ll trade it in for a new one.
It makes no sense to me. I don’t know the explanation for the problem but, I don’t buy your explanation.
Thread Starter
Super Member
Joined: Sep 2012
Posts: 558
Likes: 152
From: New York City
2021 e All Terrain, 2001 e55
If you ask me this is part of developing a new car. The designers thought it would work but there were glitches. This is part of all new designs. They did not test it enough. It was a bad design and they need time to figure it out and fix it. My dealer claimed it was a software issue but I wonder if that is true. I do not think they did it on purpose the labor and reputation cost is too much. My issue is how they dealt with it. I had to rent a car twice and take time off work. I was not happy… but in most other ways life is good for me so I moved on. I do like my car.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,048
Likes: 905
From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
If you ask me this is part of developing a new car. The designers thought it would work but there were glitches. This is part of all new designs. They did not test it enough. It was a bad design and they need time to figure it out and fix it. My dealer claimed it was a software issue but I wonder if that is true. I do not think they did it on purpose the labor and reputation cost is too much. My issue is how they dealt with it. I had to rent a car twice and take time off work. I was not happy… but in most other ways life is good for me so I moved on. I do like my car.
