Mercedes Me notifications
Thread Starter
Newbie
Joined: May 2018
Posts: 3
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E220 d AMG Line Saloon
Mercedes Me notifications
If I leave my w213 E class 2017 saloon unlocked I don’t get any notifications anymore to alert me so that I can lock from app.
Anyone else having this problem?
Anyone else having this problem?
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
make sure notifications in settings is on - sometimes (though rare) this is turned off after an update
you can also try to reinstall the app, in this case i would:
- uninstall
- Hard reboot phone to clear memory
- reinstall
you can also try to reinstall the app, in this case i would:
- uninstall
- Hard reboot phone to clear memory
- reinstall
MBWorld Fanatic!
Joined: Apr 2008
Posts: 2,144
Likes: 326
From: A Dutchy Living in Marseille, France
EQE SUV AMG-line 350+
ah , yes it's subscription based
if you go online on your mercedes me profile, it shows which services you can buy
at least it's like this in Europe, don't know where you are based
if you go online on your mercedes me profile, it shows which services you can buy
at least it's like this in Europe, don't know where you are based
Thread Starter
Newbie
Joined: May 2018
Posts: 3
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E220 d AMG Line Saloon
Just had following email from Mercedes Me:Thank you for contacting Mercedes me connect.
The push notifications for the door lock status have been discontinued for vehicles with HERMES 1.0 module (your vehicle has the HERMES 1.0).
This feature is no longer available for the vehicles equipped with KOM3 or Hermes 1.0, and the discontinuation was not announced before/in advance, as it was never supposed to be live for the vehicles equipped with the mentioned communication modules.
If you were able to enjoy the feature in the past, it was due to a mistake from our side.
Now the function is working now as designed.
The push notifications for the door lock status have been discontinued for vehicles with HERMES 1.0 module (your vehicle has the HERMES 1.0).
This feature is no longer available for the vehicles equipped with KOM3 or Hermes 1.0, and the discontinuation was not announced before/in advance, as it was never supposed to be live for the vehicles equipped with the mentioned communication modules.
If you were able to enjoy the feature in the past, it was due to a mistake from our side.
Now the function is working now as designed.
Out Of Control!!
Joined: Nov 2018
Posts: 11,429
Likes: 5,336
From: San Francisco Bay Area
2019 C63CS
That's interesting. I was also under the impression that the push notification stuff was only for 2019+ vehicles on the new Mercedes me connect platform. mBrace vehicles didn't get this here in the USA as far as I know. Funny thing is that it's apparently technically possible, but they just don't want to support it with mBrace. I do get them in my 2019 C63 for various events such as vehicle left unlocked, battery low and even a notification for walking directions if I navigate somewhere, but park away from the final destination.
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Out Of Control!!
Joined: Nov 2018
Posts: 11,429
Likes: 5,336
From: San Francisco Bay Area
2019 C63CS
The initial subscription is valid for 3 years from first activation, at least in the past. It's now been reduced to 1 year for new vehicles. You'll have to visit a dealership to get the account transferred to you from the previous owner as far as I know, and I'm guessing you get whatever is left on the initial subscription. Once the account is in your name, you can login to the website and should be able to see when the services expire. For 2019+ vehicles in the USA, the store isn't live yet, so we can't actually renew after the initial 3 years, but they are extending the services in the meantime if you call them.
MBWorld Fanatic!
Joined: Oct 2015
Posts: 1,583
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2019 E300
The initial subscription is valid for 3 years from first activation, at least in the past. It's now been reduced to 1 year for new vehicles. You'll have to visit a dealership to get the account transferred to you from the previous owner as far as I know, and I'm guessing you get whatever is left on the initial subscription. Once the account is in your name, you can login to the website and should be able to see when the services expire. For 2019+ vehicles in the USA, the store isn't live yet, so we can't actually renew after the initial 3 years, but they are extending the services in the meantime if you call them.
Out Of Control!!
Joined: Nov 2018
Posts: 11,429
Likes: 5,336
From: San Francisco Bay Area
2019 C63CS
Looks like you have a 2019. As I said, the store is not live yet to renew the subscription, and so the future pricing isn't known, either. I believe there will be different packages bundling certain services together at different price levels. We'll have to see once the store is finally up and running. It was supposed to go up last year, but with COVID and all it got delayed. At the moment they manually extend the subscription free of charge, once the initial 3 years ran out. I'm assuming the store will go live this year. Mine is good through September, so we'll see.
MBWorld Fanatic!
Joined: Jul 2013
Posts: 4,834
Likes: 773
From: Venice Florida
2018 S560
I think with Mercedes me the subscription is 5 years but you don't get notifications with that, at least your not suppose too. With Mercedes Connect on 2019 and up vehicles it's only 3 years free subscription but the app is a lot more 2 way communication vs one way as on the mercedes me app.
MBWorld Fanatic!
Joined: Oct 2015
Posts: 1,583
Likes: 292
2019 E300
I think with Mercedes me the subscription is 5 years but you don't get notifications with that, at least your not suppose too. With Mercedes Connect on 2019 and up vehicles it's only 3 years free subscription but the app is a lot more 2 way communication vs one way as on the mercedes me app.
Junior Member
Joined: Feb 2021
Posts: 50
Likes: 29
From: Atlanta Metro
2019 E450 Wagon
Looks like you have a 2019. As I said, the store is not live yet to renew the subscription, and so the future pricing isn't known, either. I believe there will be different packages bundling certain services together at different price levels. We'll have to see once the store is finally up and running. It was supposed to go up last year, but with COVID and all it got delayed. At the moment they manually extend the subscription free of charge, once the initial 3 years ran out. I'm assuming the store will go live this year. Mine is good through September, so we'll see.
Rob in Atlanta
Out Of Control!!
Joined: Nov 2018
Posts: 11,429
Likes: 5,336
From: San Francisco Bay Area
2019 C63CS
You are right. I see that, too. Wondering if it might be rolled out already and once the services expire there'll be a pay/renew option when you go to Manage Services. Although, I've seen screenshots of the app in Europe, and there's a whole store section where you can also purchase features after the fact such as navigation, matrix lights etc. Wondering if that's coming to the USA as well.
