My car is only 6 weeks old. I was on the highway stuck in traffic for 3 hours and all the screens died including the one behind the steering wheel. I was left with no odometer, no navigation, no climate control, nothing. Even more surprising was that the turn signals don't work. I took it to the dealer and it's been there for 4 days and counting.

 

My car went to the dealer today for the same black screen situation. It would reboot on its own in my case. I've had the car since July and it has occurred intermittently since the beginning. I know MBUSA is aware of the situation but there is no defined "fix" as far as I know. I'll let you know my how things turn out. I'm not very optimistic at this point.

 

Are these super screens?

 

Yes, but I don't think it matters.

 

Mine is not a super screen. In the begining, the screens would reboot on the next trip. On my last trip, when I really needed it, it did not reboot at all. During the "black-out", one time only, all of a sudden I could see a small part of both screens and then they went away. I will post updates in this thread if I have any.

 

I had a similar occurrence happen when driving out to eat one-night last month where the entire infotainment system, center dash, and passenger screen all went black and rebooted mid-drive (maybe 30 seconds - 1 minute in total). Upon taking it to the dealer they said there was a loose connector that was caused due to road vibrations and was slightly disconnecting causing the issue.
Hope this helps.

 

Software issue. common issue even on EQS, seen it reported a few times on the forums on other models too, install the latest mbux update.

 

Hi Everyone. I had the same issue since taking the car July 31, 2024. Had it to dealer twice. The third was a charm as Mercedes gave the dealer various fixes to download to my MBUX modules. Had not had an issue since then. Good for the past two months. Have service manager contact Mercedes and state this is a Safety Issue as if it happens at night a crash can suddenly happen.
Roadrunner.

 

Good to hear it is resolved.

 

I will let my dealer know. Thanks!

 

Got the car back from the dealer today. They found two faults with the MBUX modules and downloaded new software. So far so good. I'll update here. Service advisor was a bit skeptical. We shall see. Many problems with technology with these new models.

 

You're welcome : )

 

Thanks for your update, hopefully OP's issue is solved easily as well : )

 

I had the screen in my 2024 S580 also fail.

 

I had one of the first '24s (E350 - no superscreen) and never had an issue like this. Interesting that it's happening on the '25s

 

There have been several members on here with similar issues on the 2024 MY. It's been reported with the super screen and without.

 

Thank you for your well wishes. Unfortunately, the car is still at the dealer. I'm in Canada and they are waiting for response from Mercedes Canada. They said they cannot contact Mercedes US

 

I am in Canada too and I totally understand the frustration with dealing with the MB Canada division.

 

Had somewhat similar situation on my 2024 E450. Screens didn't die, just froze the first time. Pulled over and restarted and functionality was back.

Second time was about a week later when my wife was driving to pick me up at the airport. When I got in it was still "frozen in time" from when she left the house -- nav system, clock, etc. Numerous restarts were unsuccessful at unfreezing. Shut down when we got home and screens still did not turn off when the car was shut down. Only after the battery was discharged significantly and did the screens reset

Took to the dealer that morning and they consulted with Mercedes, as there were an extensive number of error codes. Mercedes had not seen this issue before according to the service manager.

They had the car for 18 days and had to do a "head" replacement -- apparently that was the colloquial name of the computer that resides behind the center screen. Delays were involved due to consultation with Mercedes, ordering the part and taking the dash apart and putting it back together -- very extensive. Service manager said it would have been a 5-figure cost had it not been under warranty. No problems since then.

 

The old adage still applies:



Never buy first year of production




Years ago it was mechanical. Now it seems to be primarily electronic: One has to assume the first year are "BETA": in development.

 

Ya mainly software issues.

 

Never buy the first year of production, and avoid the second if possible. 2025 is the second year of the W214 and there seem to be far more problems (nearly all software) than with the first years of the W213.

Also never buy the first year of a "control system upgrade". I bought a 12 month old 2021 E350 (W213). It was the first year for the new MBUX controls and the hardware (touch press swipe) pads are intermittent. You have to position your finger perfectly or you get a miss or a double select. I've driven newer MB's with MBUX and they do not have this problem.

I'll be staying away from E214 until I see the blog entries on bad SW drop a lot.

 

I remember the pre-facelift you can set the sensitivity of the Blackberry style trackpads but I am not sure you can with Mbux.

 

Thanks for the reply. You can set it and I've tried all the settings. Doesn't help.

 

I see, sorry to hear that...